Jane Dropbox Community Moderator

To my mind, the most likely cause should be that files on one of your Macs are removed (i.e. using the Selective sync feature), therefore this has improved your overall syncing speed Josef (@"pmeier"). That’s merely a guess of course, though would you mind checking back to see if this applies to your current setup on…

Hey Sarah (@Sarah14), sorry to hear about the issue you’ve faced & thanks for posting us your question on our Community! Initially, it would be worth mentioning that the Dropbox website uploader can only handle up to 3,000 files at one time. If you need to upload more than 3,000 files you will need to break up your upload…

You can have a look at your email whenever you get a chance @"Alerod" & we’ll take it from there. Thanks & happy Friday! 

Hey Chloe (@"ChloeBush") sorry to hear that this isn’t working for you as expected. Because I’d like to expedite matters for you as much as I can, I’ve made sure to create a support ticket on our system on my end, so that we examine a specific example together. Whenever you find some time, please check your inbox for my…

Hey @"Matman", thanks for posting us your security-related concern on our Forum, let me send you some information & we’ll take it from there. <SPAN class="…

I appreciate it that you've tried to work on that on your own @"Ihor" & thanks a lot for pinging me here on the matter. I’ve already created a ticket on your behalf on our system, in order to gather all relevant info. Once you reply to me, I’ll make sure to follow-up with you asap. Thanks again for your report & I'll be…

As Walter had mentioned, we know that it doesn’t address your inquiry directly, though I was wondering what you’d like to do exactly & (for that reason) tried to follow a more global approach before. However, your last reply was very helpful mxoh & I’ve got a better understanding of what you’d like to do. To re-iterate my…

Hey @"mxoh", I’ve moved your comment here, in order to point you to Walter’s reply above. Have you had a chance to check these features? Can you let me know how these suggestions work for you? 

Thanks for following-up with me on this discussion @"Pär T." & for all your efforts & the time you’ve devoted on the matter, I’m happy to hear that you managed to figure out what was wrong & point your installation to your existing Dropbox folder structure! Let me send you some tips that could be helpful in case you’d like…

I appreciate your swift reply @"MahaOs". In order to move forward with that, I’ve made sure to create a Support Request on our system on your behalf (gathering all info you’ve included here), so as to redirect your request to a specialized colleague, who’ll investigate this issue a bit more closely with you. Whenever you…

Oh, great @"kaysilyn", happy to hear that the re-installation did the trick for you this time, that’s some great news indeed! I appreciate it that you kept our discussion here updated & it will be a pleasure to work with you again in the future. Happy syncing & a wonderful rest of your day! :slight_smile:

Hey @"MahaOs", I’ve moved your post into this conversation, in order to ping you to the previous hints that I had posted to TRabb above (i.e. trying again from an incognito window & clearing your cache). Moving forward, let me ask you a couple of questions below that will help me better understand what’s happening. Are you…

That’s some great news indeed Dylan (@"dylanroscover") & thanks a lot for looping back to me with this update! Hopefully the re-syncing issue doesn't manifest itself again in the future & all favorable winds blow your way. In any event, we're always just a message away, so you may poke us here should you have further…

Thanks a lot for your detailed update here @"AlHolden", this has been really helpful! If I were in your shoes, I’d check whether syncing takes place as expected between steps #1. & #2. (namely :desktop: ➡️ 🕸️// 🕸️ ➡️ :computer:). From there, I’d isolate the issue on my Windows 10 device & see if I could replicate the…

Thanks for reporting Carlo (@"mcharlie")! I’m currently gathering all cases through our Official Support channel, so I’ve made sure to create a ticket on our system on your behalf. You may have a look at your inbox at your earliest convenience & I’ll do my best to follow-up with you asap. Thanks again!

Hey @"kaysilyn", just in order to make sure I’m following-up with you correctly, can you let me know whether you’ve followed the steps Hoovey posted in the previous page? Also, are you facing an issue loading the Dropbox icon on your system tray? Can you confirm that you're working on a pc? If it's not too much trouble for…

Hey Josef (@"pmeier"), to help you diagnose the behavior, let me quickly ask you a couple of questions in regards to your current file structure & then advise on how to best resolve that! For starters, it would be worth checking back on the files updated on your account on a specific timeframe Josef. If there was a…

Hey @"norbmor", thanks a lot for reporting your findings on our Community! As we’d like to keep things neat, I’ve moved your post under the relevant thread (which is closely monitored by our app developers), in order to add your voice to the feedback gathered internally. Thanks again for posting us on the matter! 

Hey @"Pär T."., sorry to hear that you’re feeling this way, I’ll try to address your inquiries in the best way I can. It's my understanding that you'd like to delete your old Dropbox folder & re-install our application anew, is that right? For starters, you may keep in mind that I’ve moved your post into a new conversation…

Thanks a lot for your swift reply with the screenshot Jason (@"jbassett") & please accept my apologies for the tardy reply here, the screensgrab was really helpful! As the content missing from the setup window is fetched from an online source, when it fails to display, it generally means that the connection to our server…

Hey @"AlHolden", that’s an interesting inquiry, let’s look into the matter together in a bit more depth! While Dropbox should generally sync attribute file types across all computers, this information should also be recognized by your device as well. In general, these supported file systems are NTFS for Windows, HFS for…

Hey @"Ckc2829", as I can see on my end that you’ve also reached out to us via email, I’ve made sure to reply to your open support request. This way, I’ll be able to have a closer look & (if necessary), submit the issue you're facing to a team specialist for further review. You may have a look at your inbox for my latest…

That’s just right @"HGohar", provided that the Get Info reports the file-size correctly (namely your Smart Sync placeholders should take up approximately 0kb on your disk)!

I have to admit that I appreciate your detailed post a lot & thanks for letting us know here of all your observations & the troubleshooting you’ve done so far @"hexhybrid"! As I’d like to expedite matters for you a bit & I’d like to submit your request to a team specialist, I’ve made sure to reach out to you on my end via…

Sorry to hear that you can’t access the Preferences menu @"willows". Can you let me know of your current configuration? Also, have you tried following the steps I’ve posted to Unico in the first page of this thread, in order to re-install the Dropbox application anew? Please do let me know of the results you get & your…

Thanks for letting us know & upvoting the Best Answer @"Scott H."! Happy Monday!

I appreciate it that you circled back to me Christine (@"Christine312") & please accept my apologies for the slight delay in getting back in touch with you! Now, the point in organizing your content is to create your folder structure pro-actively & add content as you go, in order to keep everything neat. Below, I’m going…

Thanks for your swift reply here Jace (@"jace54")! As some of the functionality you’re missing on Chrome works when switching to Firefox, then there has been some settings that has disallowed this JavaScript function that tries to access the local clipboard on your computer. As we’re here to help you out as much as…

Thanks a lot for taking the time to post these screenshots for me here @"HGohar", it was really helpful! To re-iterate my post in the previous page, some third-party apps may read the nominal file size rather than the physical size of the Dropbox folder & this pertains to the way the app or functionality is built. Despite…

Thanks for the nudge Diego ( @"DC78"). You may have a second look at your inbox at your earliest convenience, in order to move forward on that together!