Hannah Dropbox Community Moderator

Hi there, @"Juliebug2184", sorry to hear about this. Is it a Dropbox charge or perhaps a Dropbox Sign one? If it's a Dropbox charge, you may use our payment lookup tool; this should show you the email address associated with the payment. Can you try and let us know what you find?

Hey @"sydneyli", I saw that you posted on a different thread, that you reached out to our support team; can you please give us the ticket number for that communication?

Hey @"reka00", thanks for posting today! Are the files in question saved to your account (when you access them from a browser) or did the owner send you a link for you to access them? Let me know and we'll go from there.

Sorry to hear that you're having this issue, @"kristenlouise7". What happens when you try to login with your Gmail address and your password, the one that you initially created? Are you still getting logged in to the empty account? Keep me posted.

Thanks for joining our Community, @"grt454". Do you mean that you have some files, which are not syncing to a particular computer? What's the sync status and version of the Dropbox app on that computer, when you hover over your Dropbox icon? Do the files appear in your account on dropbox.com? Let me know and we'll go from…

Hi there, @"ldoose", and thanks for your post today! What you're describing is actually how selective sync works; when folders are unchecked in the selective sync settings, they get removed from the Dropbox folder. Once you check them back, they get synced again, as online-only. You can read more about selective sync here.…

Hey @"simonp_westcoast01", sorry to hear about this. Are you seeing the same thing on other browsers as well?

Hey @"mikey59", if you still have issues, you can let us know here. Also, make sure to try and reset the password for that account, to see if that helps bypass the security code process.

Sorry to hear about this, @"ESanders". There's really no way to determine what might cause your files to re-sync; it could have been a third party app looking at your files, like an antivirus, for example. Is the indexing process stuck? Usually indexing takes much less than actual syncing, so you should be good soon. If…

Hey @"sa211536", thanks for posting to our Community! What kind of accounts do you have? Are they both individual ones? If so, there's no way to link them together or merge them automatically. You could, however, share the files of the one with the other and then delete the account you don't want. I hope this helps!

Hey @"huffie", I just emailed you, so we'll continue investigating internally. Thanks!

Hmm, if the account was active, then the files should be in your all files page. Try looking at your deleted files and your events page as well, to see if you can find anything there.

Hi from me as well, @"worldmatt"! Would you mind hovering over the Dropbox icon in your menu bar to let us know the exact sync status of the app as well?

Happy to hear that, @"alizahir"! If you need anything else, let us know. Have a great day!

Hey @"Johnofcc", thanks for reaching out to the Dropbox Community. Dropbox wouldn't have deleted your files, even if your subscription wasn't renewed, your account would just go over its quota and you'd keep getting reminders to re-upgrade. Did you receive any of those reminders? Also, when was the last time you logged in…

I don't think that setting would make any difference on the particular issue, but you're welcome to enable it, it definitely won't hurt! Also, if you haven't already, try to reboot the computer as well, to see if that helps.

Hi again @"brucekaiser", and thanks for the ticket number. Regarding Community threads, there are no specific reference numbers, but you can use the URL of the thread. As for your ticket, from what I can see, you're in contact with a member of our team that specializes in issues like this. Since that's the case, I would…

Thanks for trying that, Peter. Do you get the same behavior when you play the file locally on your computer, after you download it from the link?

Hey @"VoiceOfTrenton"! If you have edit access to the folder, the folder will need to take up space in your account as well, so that you can edit it. If you no longer need to have access to it, you can remove your own access, by following the steps here. Otherwise, if you need to access it, without affecting your own…

Hi again, @"Big Maho"! If your updates do not show up in the account online either, it means they're not synced on your end (from the computer they were made on). What's the sync status and version of the Dropbox app on that computer, when you hover over the Dropbox icon in the system tray?

Hey @"NopeBob", do you mean that you've been logging in through the Dropbox mobile app during this time? If so, the account wouldn't have been deleted, as this is considered as an active account. However, is it possible that you've logged in to a different account? Perhaps an older one, that you never really used?

Thanks for this, @"alizahir". Can you perform a more advanced reinstall of the app and let me know what happens?

Thanks for the additional info and the screenshots, @"tescure"! Can you please go to this page in your account settings and make sure that the Dropbox system extension is enabled?

Thanks, Mike! You also mentioned that you follow this folder; did you use these steps to follow it? If so, can you unfollow it and then follow it again, to see if that makes any difference?

Hey @"Dave81", I hope you don't mind me jumping in here. Usually the icon of the white downward-facing arrow in a green circle indicates that a file is available offline. One thing I'd like to clarify, though, is what you said in your initial message about using Dropbox to store your music files; you also mentioned MS…

Hey @"MikeDidier", I hope you don't mind me jumping in here! Are you currently a member of a Dropbox team or do you have an individual account?

Hey @"alizahir", thanks for reaching out to us. At the bottom of the error message window, there is a link to a .txt file with a full log of the error. Can you copy the error log in your next reply or send us a screenshot, so we can take a closer look? Thanks!

Hey @"Peter Honchaurk", have you tried opening the link from a different browser on your PC and playing the file, in case this is a browser issue?

Hey @"KStenzel", thanks for reaching out to us. Just to confirm, you're talking about adding/uploading .mp3 files to your Dropbox account, right? Would you mind describing exactly which steps you're currently following, so I can have a better idea of the process you're talking about? Thanks!

Hey @"adrianshots", did you get a chance to review @"Hannah C"'s reply above?