Hannah Dropbox Community Moderator

Hey @"aliwihbi", thanks for the additional info. In the second screenshot, no right-click options appear on your Dropbox files at all, which indicates that the app is running correctly. Can you try simply reinstalling the Dropbox app (without uninstalling it), to see if that helps?

No worries, Don, I'm glad you were able to figure it out in the end! Your feedback is valuable and I'll make sure to pass your comments along to our team. If you ever need anything else, just give us a shout. Have a great weekend and thanks for using Dropbox!

Thanks for that, @"Bdavi". So, if they click on the Dropbox icon I mentioned, do they see a gear icon at the top right? And if they click on the gear icon, do they see a "preferences" option? If they do, ask them to uncheck the "Start Dropbox on system startup" setting in the "general" tab of the preferences and let me…

Hey @"AL ARABY", unfortunately, we can't access your computer remotely or access the video that you attached there. Would it be possible to send us a series of screenshots showing the issue, instead?

Hey @"Fmabs", thanks for the additional info. I would definitely advise you not to provide any credentials, just in case it is a spam email. If you know the sender, I would suggest reaching out to them directly, to ask for more info, without clicking anything further.

Hey @"kalbrandon", thanks for letting us know about this. Are you missing all Dropbox right-click options or just the ones about sharing files? A screenshot of what you see, would be really helpful, if you could send us one.

Hey @"aammash", do you see the same behavior with other apps/platforms, apart from Dropbox?

Thanks for the update, @"BruceFH". Can you try closing and relaunching the app once more, to see if that helps? How long have you been having this issue?

Hey @"anice", thanks for your feedback here and I'm sorry that you feel that way, but let's see what we can find out. Is it possible that you enabled our backup feature, which might have filled up your Dropbox space? Do you see any backed up files here?

Hi there, @"DamianYap", and thanks for bringing this to our attention. Would you mind giving us some more details about what you mean when you say that the app disconnects? Are you getting some kind of error message or does the app just crash? Also, are you having this issue with multiple computers, all connected to the…

Hey @"AL ARABY", thanks for reaching out to us. Were you previously able to open online-only (cloud icon) files without making them available offline first? If you now manually make all the files available offline first, before you open them through InDesign, does it help? Keep me posted.

Hmm, you previously had the beta version installed (v203.3.4712). Which version do you see now after reinstalling?

Sounds good, Clive, and thanks for the update! If any issues come up, let us know. 

Thanks, @"JCGLF ". I see that you're on the beta version of the Dropbox app as well, so I'd also suggest switching to the stable version and see if that makes any difference. To do so, turn off the "early releases" option here and then reinstall the Dropbox app.

I see, thanks for the additional info. Have you tried to do this from a different web browser or a private browsing/incognito window, to see if that makes any difference?

Hey @" Clive Beardmore", uninstalling and reinstalling both Dropbox and the Office app you're using is a pretty useful troubleshooting step, so I would suggest trying and then let us know what you find.

Hey @"Water-Air", I hope you don't mind me jumping in here. If you go to the setting shown in the screenshot on this solution, do you see that you have selected a default app preference for image files? And if so, are you able to remove it, like the solution mentions, so that the images open as a Dropbox preview?

Sorry to hear that, @"jcglf". Can you try these steps here and let us know if they help?

Hey @"mtuckervisualedgeit", thanks for letting us know about this. These temporary files only exist in the program folder, right, not in your Dropbox folder as well? Also, which version of the app are you using? You can see that along with the sync status of the app, by hovering over the Dropbox icon in your system tray.…

So, it's a website not an app, right? Did you manually connect your Dropbox to this website? Can you disconnect and reconnect them, to see if that helps?

Hey @"fcarp", thanks for your feedback here. Since you're not eligible for the update at this time, there's not much that we can do. When you'll become eligible, you’ll receive a notification on the Dropbox icon in your menu bar that an update to Dropbox for macOS leveraging the File Provider API is available. If you’re…

Hey @"aliwihbi", thanks for reaching out to us. The brown box on the files is a OneDrive icon, not a Dropbox one. But if I understood correctly, when you disabled OneDrive, the issue with the brown box persisted? Which Dropbox version are you using and what's the sync status of the app? You can hover over the Dropbox icon…

Hey @"CKKJA", so if I understand correctly, you're in a different app when you follow the steps to attach files, right? Have you tried exporting them from within the Dropbox app to that other app instead? If that doesn't work either, try to clear the cache for both apps, to see if that helps.

Thanks for checking, @"tigerdg"! Can you also let me know the sync status and version of the desktop app? You can see that by hovering your mouse over the Dropbox icon in your system tray. And, if you sign in to your account on a different browser, are you still seeing the same behavior?

It sounds like something happened with the syncing process when you left on that trip. What do you see in your events page? Any events after that date?

Hey @"samirothmanxo", sorry to see about your files missing. Do you see anything in your events page here? When you signed in, did it simply allow you to sign in, or were you prompted to create a new password/account under that email address?

Hi there, @"tigerdg", thanks for bringing this to our attention. Regarding your desktop, can you first make sure that the Dropbox desktop application is running? Also, are you signed in to the same account on both dropbox.com and the desktop app? Let me know and we'll go from there.

Hey @"joshuaelectric", do you have the small Dropbox icon in your menu bar, by your WiFi icon? And if so, what happens when you click on it?

You mentioned that your files were syncing perfectly; if they were syncing, you'd be able to find them online or at least in your version history, can you check there and let me know what you find?

Thanks for the screenshot, @"Bdavi"! If the users that are not using the Dropbox app, check their system tray (even the hidden icons), do they see a small Dropbox icon?