Hannah Dropbox Community Moderator

Thanks for checking, @"Mirasol". This could mean that the changes you made to your files after May, never synced to your account for some reason. It could be a connection issue, or something else, but this isn't caused by the update; it sounds like the update just jump-started the app and made it sync with your account…

Thanks for checking guys. @"weirdkid47" can you let me know when you first noticed this behavior? Also, which browser releases/versions are you using? Are you getting the same behavior on Incognito/private browsing windows as well?

Hey @"Bdavi", thanks for reaching out to us. Would you mind sending us a screenshot of one of those pop-ups? Does the Dropbox app work/sync as normal on the one user's profile? Let me know.

I see, thanks for the update, @"mander". Can you turn off the early releases option here and then reinstall the app, to see if that helps?

Hey @"Mirasol", thanks for the additional info and sorry to hear that. What is your exact OS version? If you haven't already, we recommend updating your Mac to macOS 13.3 to help with this issue. The cloud icon with the exclamation point inside it means that your file or folder can’t update or sync. If you take a look at…

Thanks for the additional info here, @"grossdpg". I completely understand where you're coming from and we appreciate your feedback. Should you want to continue investigating this issue, though, just out of curiosity, can you check if disabling Overleaf makes any difference?

Sorry to hear that, @"mander". What have you tried, as far as troubleshooting goes?

Hey anonymous, sorry to see that you're having this issue. I can see that our team is currently working on your case, so make sure to keep an eye on the email communication for any updates.

Hey @"Mohamed ali", if you login to your account on dropbox.com, do you see your files?

Hey @"drdavelv", thanks for the nudge here. To see if you have installed the Dropbox desktop app, look for a small Dropbox icon in your system tray, at the bottom right of your screen, by your clock. What I get installed is a 2 GB starter version for new users! What you're seeing here, means that you've signed in to the…

Hey @"weirdkid47", thanks for the screenshots. I just tried this on my end as well and it did work. Can you please clear your browser's cache and try again? Let me know what you see.

Thanks for checking, Sarah. Would you mind checking one more thing? Do you see any events related to those files in your events page or your deleted files page?

Hey @"NeolaMace", sorry to hear that you're in this situation. I would actually suggest reaching out to our support team directly about this. To do that, open a private browsing/incognito window and go to this page. In the "I want to look up information related to" box, choose "other" and type in an email address you can…

Hi again, @"FP-MKD". There are several things that could be causing this issue for you, not necessarily a bug. Please open the thread we're chatting on and you'll see other replies from other users and some troubleshooting steps from our team, which might be helpful to you.

Hey @"Big Maho", that's exactly what Walter means; can you move one of those files to a location that's higher in your folder hierarchy, for example your main/root Dropbox folder or another top-level folder and let us know if you can open it then?

Hey @"FP-MKD", sorry to see that you're having this issue. I moved your posts to a similar thread in English. Can you take a look at the info and try the troubleshooting steps provided, to see if they help?

Hi there, @"knoble14", thanks for bringing this to our attention. What kind of documents are you editing and how are you editing them? If you're using the Dropbox website, try from a different browser or a private browsing window and let us know how it goes. Thanks.

Hey @"BillGr" and @"dealersubmit", you might want to take a look at this idea for further info on this. I hope this helps.

Hi there, @"KS111", sorry to see that your files are missing. Was this folder a shared folder or a non-shared one? Do you see any events about this folder in your events page? Let me know what you find.

Hey everyone, thanks for alerting us to this. Our team is aware of this issue and are currently working on a fix. As a temporary workaround, you can star a photo as a favorite, which should resolve the issue for you. Make sure to keep an eye on this thread for any updates. Thanks.

Hey @"leolaurettimusic", would you mind sending us a screenshot of the right-click options you see?

Hey @"-caffeinated-", sorry to see that you're still having this issue. I see that Nancy had reached out to you via email, but the ticket was closed due to inactivity. Since the issue persists, I'd suggest reaching out to our support team directly through this page. Our team will be able to look into your issue in a more…

Hey @"Colin Krueger", do you see the same error when trying from a different browser or a private browsing window as well?

Hey @"ncsts", if it's just an orphaned shared folder, I would suggest making a copy of the folder and then sharing it with the people you want. That way, the person who makes the copy will be the owner and can give whatever permissions they want to the rest of the members. I hope this helps!

Hey @"supernaut", you don't need to enable backup to accept the shared folder, this is something you can skip. However, even if the folder is 2.01 GB, you still won't be able to add it to your account. If you need to access the folder, you'll need to ask them to give you a "can view" link instead, like Mark suggested. And…

Hey @"Stevo481", do you see anything related to those files in your events page?

Hey again, @"__sarah__", can you please check and let me know if the folder these files are in, is an actual folder or perhaps an alias/shortcut to the folder?

Hey @"supernaut", if you need help enabling backup, please send us a screenshot of the options you see along with which folders you are trying to choose, but can't, so we can have a look too.

Hey @"jrbartlettjr", if your backups page is empty, you should be good. I would suggest following these steps, though, to calculate the size of any folders, shared or non-shared, you have in the account, to see which ones are taking up your space.

Not automatically, no. You can do it the way you described before, though, and you should be good!