Hannah Dropbox Community Moderator

Hi there, @"STI2". If your case requires to be looked into by our specialized team, the agent working on your case, will take care of that. For now, please make sure to follow their guidance and suggestions so that you can get to the bottom of it the soonest possible.

Hey @"Steven_Borger", have you searched for any of the files through the search bar in your Dropbox account online, to see if/where they show up?

Hey @"Rob F.14", thanks for posting to our Community today. Can you take a look at the info on this article, to see if it helps clarify things? Let me know if you have more questions.

Thanks for the update, Mikkel. Can you follow these steps to see if they help?

Thanks for the screenshot and the update, @"Mikkel1973". You mentioned that this started happening after your logged out and back in to the Dropbox app, right? Were you previously using the File Provider version of the Dropbox app? Where is your Dropbox folder located now according to the "sync" tab in the Dropbox…

Hey @"CameronSuthe", I just reached out to you via email, so we'll continue there.

Hey @"aruncav", sorry to hear that. If you move a file that's giving you this issue outside of your Dropbox folder, as a test, does the issue persist when trying to open it outside the Dropbox folder?

Hey @"alephtaph" thanks for the link; I removed it per our Community Guidelines, since it contained personal info. Can you and @"automandc" both check the sync tab in preferences once again and let us know what the location of the Dropbox folder is now, after the update?

Hi again, @"bulldogman"! I've been reading through this thread and there are a few things to note about the info we've gathered so far. From what I can see from your screenshots, the folder you're adding files to on your desktop is called "Personal Files", whereas the folder shown in the screenshot from your phone, is…

Hey @"Peter Newland", thanks for reaching out to us. If the shared link that was created, was a "can edit" link, then users would be able to edit files through that link. You'll need to create a "view-only" link instead, so that they'll only be able to view and download the files. You can find the steps for that here. Let…

Do you mean that you've reached out to our support team, John? Can you send us your most recent ticket number, so I can take a look?

Hey @"HudsonArnold", you can find out news and updates to Dropbox Dash here, so if there's an update on this, you'll find out there. I've also passed your feedback along to our team.

I hope it's okay for me to jump in here as well, @"JohnFinnell". So, just to confirm, you followed these steps to connect Dropbox to Slack successfully, but are not seeing an option to share Dropbox files to Slack? Can you send us a screenshot of the options you do see?

Hey @"mmoe"! I've just reached out to you via email, so I'll see you there.

Hey everyone! I'm Hannah, and I'm a Community Moderator based in Europe, a full-time cat mom, foodie, movie lover and professional power-nap taker. 🐱👩‍🍳🛌 One thing I love about the Community? Users helping each other would be my all-time favorite thing and also that feeling you get when you help solve someone's issue, is…

Hey @"Nanavirginnia ", you mentioned that you have another Dropbox account under a different email address. Can you open another web browser or a private browsing window to login to that account and see what you can find there? Perhaps there's been a mix-up and you'll find your missing files there. Let me know what you…

Hey @"EvilMusk", thanks for joining our Community. This sounds like the Dropbox desktop app on your computer is not syncing the changes you make locally to your account online. First thing you need to check, is the sync status and version of the app; to do that, hover over the Dropbox icon in your system tray. Can you let…

Hey @"DBoxTips", thanks for bringing this to our attention. Generally, closing threads to new replies is part of our moderation process, however, it should be done after a certain amount of time of the thread being inactive. I'm investigating and will continue investigating why this might have happened. Apologies for any…

Hey @"STI2", thanks for the additional info and the ticket numbers. I can see that your most recent and active ticket is ticket 25000983; I would advise following up with the agent on this ticket, so that they can determine the appropriate action moving forward. I understand this is a pretty complicated case and it can…

Thanks for the ticket number, @"TechManiacHD". Can we send you another email to see if we can find out more info about this issue?

Hey @"Rockinluka", I know that this issue was resolved for @"Parboiled_******", but was it resolved for you as well? Keep us posted!

Hey @"AlexKr", I hope it's okay for me to jump in here as well! According to the info currently available to us, the Dropbox Backup files should follow the restoration window of your current plan. So, as Nancy mentioned, any versions that have been backed up to your Dropbox account, regardless of the space they amount to,…

Hey @"dpeebles" and @"6zhx7u", thanks for your feedback on this. Our team is actually aware of the issue and it is currently being worked on. Once we have an update, we'll let you know more.

Hey @"ReeM Berlin", welcome to our Community! If you'd like to delete your whole Dropbox folder, the first thing you need to do to ensure that no files will be lost, is to unlink the computer from your account. You can do that either by deleting the computer from your list of connected devices or by signing out of the…

Hey @"Sheba123", apologies for the delay here, something must have happened and we missed your reply; would you like to troubleshoot the upload speed issue on the Dropbox website or on the desktop app? Can we send you an email, so we can investigate further? As for you, @"TechManiacHD", sorry to see that you're having slow…

Hey @"Sheba123", thanks for reaching out to us. If you cancel your Dropbox Sign subscription before your renewal date, you should be able to keep all the features available to your paid plan, until the renewal date comes. After your renewal date and the downgrade of the account, you'll only be able to access features…

Hey @"Frank P E.", thanks for your post. One thing to note is that your screenshots won’t save to your Dropbox account if you use the Windows Snipping tool, rather than the keyboard shortcut, to take a screenshot. Can you ensure that you've turned off the “Use the Print screen key to open screen capture/Snipping Tool”…

Thanks for bringing this to our attention, @"Alain Church". Can you let us know which version of the Dropbox app you're using? You can see that, along with the sync status of the app, by hovering over the Dropbox icon in your system tray. Also, are the file names in the notifications you're getting actual file names from…

Hey @"folder", I'm afraid that if the app is not running, you won't be able to see your selective sync settings. Does the advanced reinstall help otherwise?

Hey @"YVR 25", thanks for the ticket number and additional info. From what I can see, that particular ticket was closed, however, I do see that you're already in contact with a member of our social media team and they've opened another ticket for you. So, to avoid having multiple posts and tickets for the same issue which…