Hannah Dropbox Community Moderator

Hey @"TWISTY", since we're working on @"itsTYT"'s issue on a different thread, for your specific case, can you try our more advanced reinstall, to see if that helps?

Thanks for the update, @"itsTYT". It is strange that two computers on the same network are exhibiting such different behaviors. What are the differences between these two devices? Different OS version? Anything else that might stand out to you? Also, is it possible to connect the computer in issue to a different network,…

Hey @"fpwilson3", sorry to see you're having this issue as well. Just confirm, if you follow these steps, do you perhaps see your folders? And are they checked or unchecked?

No worries, @"Kino A.", I just sent you an email, so we'll continue over there!

Thanks for the update, @"itsTYT". If you haven't restarted the particular computer already, please do so. Also, is it running any security programs like an antivirus, VPN, firewall etc. that could be interfering with the Dropbox platforms? Regarding the desktop app, can you check the bandwidth it uses, to see if it's…

Thanks for the update on this, @"Kino A.". In that case, can we send you an email, so we can investigate this further internally?

Hey @"Mdearing3540", thanks for your post and sorry to see you're having issues. By the sounds of it, you've linked the Dropbox app to a different account, but it should be an easy fix. If you click on the Dropbox icon in your system tray/menu bar, then on your initials/profile pic, then on "preferences" and then on…

Hi again, Chris! It sounds like you're doing a search for the link, instead of opening it. You'll need to paste it in the URL box and hit "Enter" to open the link itself; hopefully that'll do the trick. As for the permissions and who can access the folder, it will only show that it's shared, if you invite people to become…

Hi from me as well, @"Chris J Newman". A "view-only" shared link should be accessible by anyone with the link, without the need to login to a Dropbox account. You can find the steps on how to create a view-only link here. After you create it, you can test it with the incognito window Walter suggested, which is basically a…

Sure thing, @"Herricks73", I just emailed you, so I'll see you there!

Hey @"mmo", I hope it's okay for me to jump in here as well. This is quite a strange issue. To get more insight on the steps you followed, can you let me know how you connected the Dropbox application to the correct (original) account, after it was linked to the second one? Are you able to access the second account on…

Thanks for checking, @"allenvor". Can you check your "All files" page on dropbox.com, to see if you can find your Documents and Desktop folders there? Also, on the computer you deleted the folders from, can you check if there's a "Files in Dropbox" or "My files in Dropbox" folder anywhere in finder?

Hey @"andreaeastbourn1", thanks for bringing this to our attention. Are you using the Camera Uploads feature to upload your photos or are you manually uploading them? Can you send us a screenshot of the error? And which Dropbox version and iOS version are you using? Thanks in advance!

Thanks for the additional info, @"echos2". I would totally be frustrated as well, so I understand. Just to confirm, are you missing the small Dropbox icon at the bottom right of your screen, by the clock? Or the larger Dropbox icon that's pinned to your taskbar, which opens your Dropbox folder? If the former, and if you've…

Hey @"Ecnerwal", if your files are online-only (ie., they have the online-only icon) and the properties confirm that the physical space is 0kb for these files, then it seems that the feature works as it should from our side. Some of the locations where you can see a file's size, will display the logical size, others the…

Sorry to see that your Dropbox icon is missing, @"echos2". Was the Dropbox application just installed yesterday for the first time on the particular computer? Can you let us know what troubleshooting steps you've tried so far, except for Tim's solution above?

Hey @"Pupetier", thanks for joining the Dropbox Community. Would you mind clarifying what you mean by "IA"? Is it an artificial intelligence chat? And how was the Dropbox link created? I'm asking because a Dropbox account is needed to create such a link. Can you also send us a screenshot of what you see when clicking the…

Thanks for this info, Will. Can you please follow these steps, to see if they help? * Click on the Dropbox icon from your Desktop and quit the application * Open your Activity Monitor from your Mac Utilities folder * Force quit out of the instances of the Dropbox application that are running by searching for "Dropbox" in…

Hey @"muestik", thanks for the additional info and thanks for your feedback here. I understand that some issues can be very frustrating, but since you're already in contact with a specialist, I'd suggest expressing any concerns or questions to them. Since the priority of your ticket was raised, your concerns will be…

Thanks for the ticket number, @"Leighton". I see that your case is with our specialists already. I have passed your comments along to the colleague working on your case and also raised the priority of your ticket, so it will be expedited as quickly as possible. If you need anything else, let us know.

I would definitely suggest reaching out to our support team, since this is an ongoing issue for you, @"JUVE-Quan". If you do reach out to them, make sure to also send us your ticket number!

Hey @"David S.178", did you get a chance to check my reply above?

Thanks for this, @"Meganemarin11". Could you please try the following steps to see if they help? * Click on the Dropbox icon from your Desktop and quit the application * Open your Activity Monitor from your Mac Utilities folder * Force quit out of the instances of the Dropbox application that are running by searching for…

Does copying or cutting/pasting the folder instead of moving it, give you the same behavior?

Approximately how much content (in MB or GB) are you uploading each time, @"SJMZR"? If you try to upload less files at a time, do you still have this issue?

Hey @"ds1234", thanks for joining our Community! Just to clarify, are you perhaps referring to a file request instead of a transfer? If so, have you checked this page? Keep me posted.

Thanks for the additional info and the screenshots, @"Meganemarin11". I'll need you to let me know the exact sync status, as it appears when you hover over your Dropbox icon. Also, did you notice that this issue appeared after some kind of update either on your computer or on the Dropbox app? Have you restarted your…

Does this mean that you see the desktop folders that you deleted, but they're empty? What does the "show deleted files" option show?

Hey @"rekz02x", thanks for reaching out to us. So, if I understand correctly, the 90GB you added to (I'm assuming) a shared folder, are taking a long time to sync to the other user's computer. Can they check their Dropbox bandwidth settings, to make sure the download speed isn't limited? Let me know what you find.

Would you mind sending us a screenshot of the issue, @"Meganemarin11"? Also, what about the right-click options in your Dropbox folder? And what do you see when you hover over your Dropbox icon?