Hannah Dropbox Community Moderator

Thanks for bringing this to our attention, @"Alain Church". Can you let us know which version of the Dropbox app you're using? You can see that, along with the sync status of the app, by hovering over the Dropbox icon in your system tray. Also, are the file names in the notifications you're getting actual file names from…

Hey @"folder", I'm afraid that if the app is not running, you won't be able to see your selective sync settings. Does the advanced reinstall help otherwise?

Hey @"YVR 25", thanks for the ticket number and additional info. From what I can see, that particular ticket was closed, however, I do see that you're already in contact with a member of our social media team and they've opened another ticket for you. So, to avoid having multiple posts and tickets for the same issue which…

Good news, everyone! This idea has been delivered! Find out more here. Thank you for your support!

Happy to help, @"Inkstasy"! If you need anything else, please let us know.

Hi again, @"Inkstasy". We don't have access to info that would tell us what you did previously, perhaps it wasn't done through Dropbox or someone had given you access to the upgraded account itself. The bottom line is that to have edit access to a folder (upload/edit/delete), you need enough space to accommodate the folder…

Sorry to hear that, @"Lados". This happens to prevent abuse, but if this is the first time that this happens, your sharing activity and links will be suspended just for 24 hours. Once the 24 hours pass, you'll be able to share again as normal. You can read more about this here. Let me know if you have any questions.

Hey @"Aurorak", thanks for reaching out to our Community! A relevant idea actually already exists on our forum; you can find it here. You'll see that it's marked as "not for right now", but we still review all ideas, so you can still up-vote it to show your support. Let me know if you have any questions!

Hey @"Inkstasy", if you'd like to access the folders, simply to download files from them, you can ask the owners to give you "view-only" access through a link. This will allow you to view and download the files. And you can ask them for a file request, like Rich suggested, if you need to upload files.

Hi again, Joel! That should be the case here; a file or folder will need to finish syncing first, for you to be able to change the syncing conditions. Let me know if that's not what you see on your end.

Thanks for the update and the additional info, PJ! In that case, can you please follow these steps to perform an "advanced" reinstall of the Dropbox app, to see if that helps?

Sorry to hear that, @"dropitlikeitshot1"! I'm assuming closing the Dropbox app and then re-launching it, doesn't do the trick this time, right? Can you also let us know which version of the Dropbox app you're using now?

Happy Monday, @"Parboiled_******", I just sent you an email, so I'll see you there!

Hey @"michaelalandove", thanks for your post and sorry to hear about your issue. Can we send you an email, so we can take a closer look? Let me know.

Hi there, @"Joel Tobias", welcome to our Community! You can set a file or folder in your Dropbox folder to be ignored and not sync to your Dropbox account. To do that, you can follow the steps in this article. I hope this helps, but if you have any questions, let me know.

Hey @"IMissTab", thanks for joining our Community! The PC folders in a Dropbox folder mean that you previously enabled the Dropbox backup feature on two computers connected to your Dropbox account. These should be two different computers. This is how the older version of Dropbox backup would work; the updated version works…

Sorry to see that you're having this issue, @"PJ-77". When you say that you "duplicated the path", do you mean the path of the Dropbox folder? I'm assuming this is what caused the issue, but let's see what we can find. If you click on the Dropbox icon in your menu bar on the Mac Mini, then go to the "sync" tab in the…

No worries, Evelien! You'll first need to click on the Dropbox icon in your system tray, by your computer's clock at the bottom right of your screen. Then, you'll need to click on your initials or profile pic and you should see the "preferences" option there.

Hey @"Evelien9052", welcome to our Community! I'm assuming that you're referring to folders you chose not to sync, when you initially installed the Dropbox app, right? So, to sync those to your Dropbox folder, you'll need to follow the steps here. Let me know if I misunderstood your question, or if you need anything else!

Hi there, @"dakrais", sorry to hear about this. Just to confirm, are you getting the 400 error when trying to follow these steps for the file in question? Can you try from a different browser or a private browsing window and let me know if you get the same error? Also, how have you been accessing and editing your file?…

Hey @"dch0jmh" and @"raaaadrop", thanks for chiming in here. I completely understand where you're coming from and your feedback has been passed along. We'll make sure to keep you updated with any news.

Happy to hear that your issue got resolved, @"shshnk"! If you need anything else, please let us know.

Hi there, @"lzynet", thanks for reaching out to our Community. I believe you'll find the info on this and this article pretty helpful. Let me know if you have any other questions.

Hey @"Sivmo", you can actually contact our support team yourself, by following these steps: * Open a private browsing/incognito window on your browser * Without logging in to your Dropbox account, go to this page * Fill out the form and submit your request When you have your ticket number, please send it along to us as…

Hey @"D-Y1996", I'd also suggest making sure that you're signed into the correct Dropbox account, because that happens sometimes too.

Hey @"ataraxy", thanks for reaching out to us. The Dropbox version that appears on your screenshot is the most recent stable, not the beta one. You can see all the Dropbox versions on this page of our Community. If I've misunderstood you in any way, though, please let me know!

Hey @"mettaworldwill", I just tested this on my Dropbox app, version 420.2.2 and the file was saved as a .PNG file. Which Dropbox version are you using? You can see that by opening the app, tapping on "account" and then on the gear icon at the top right corner.

Hey @"Kuroo", I just emailed you, so I'll see you there.

Hi there, @"Parboiled_******", thanks for joining us on the Dropbox Community! Do you perhaps remember when you first noticed this? If you click the Dropbox Badge and then the "version history" option, do you see the info you need? Keep me posted.

Hey @"bulldogman", thanks for joining our Community. It sounds like there might be a syncing issue with the Dropbox application on the particular computer, so let's see what we can find. What's the sync status of the Dropbox app on your computer? You can see that along with the app version when hovering over the Dropbox…