Hannah Dropbox Community Moderator

What do you see in your backups page, @"allenvor"?

Thanks for the screenshot, @"Ecnerwal". Indeed, what you're seeing should be correct, since your files are set to online-only. One more thing you can check is the "Online-only files on Mac" setting in your account settings here; is it set to "On"?

Hey @"Meganemarin11", thanks for joining the Dropbox Community. I see that you also created another post in French, which I moved to the corresponding section on our forum. We can continue in English or if you feel more comfortable in French, a member of our French team can get back to you on the other thread. If…

Hey @"stevethegil", thanks for posting your question to our Community! The setting in question will be found in the Camera Uploads settings on your phone, you won't find it on the desktop app. To find it, open the Dropbox app, tap on "account" and then tap on "Camera Uploads". Check if that makes a difference for you and…

Thanks for sharing your experience, @"Charem", and I'm glad your issue got resolved. If you need anything else, don't hesitate to let us know. Have a great day!

Hi @"SJMZR", thanks for your post! Taking into consideration the date of the thread you chimed in, I've made your post a separate conversation. Indeed, when it comes to this error, usually clearing cache and uninstalling/re-installing the app seem to do the trick. If you'd like to share more details about your experience,…

Welcome to our Community, @"Sossandon". Can you please clarify what you mean when you say that you updated your account? Do you see anything in your deleted files page or your events page? Let me know.

Hey @"Giusepp", for security reasons we don't have access to that info, but you should be able to find the team admin, by looking through your emails to find the invitation to the team. It should include the name and email address of the admin.

Hey @"Pablo61" and @"TheNarg", sorry to hear you're still having this issue. I would suggest opening a help request with our support team directly. To do so, open a private browsing window and go to this page to submit your request. Let us know once you have your ticket numbers.

Hey @"Greggrz", can you please also try these steps to see if they help?

Hey @"Veyronik", welcome to the Dropbox Community. Sorry to be the bearer of bad news, but I'm afraid that if the file was deleted more than 30 days ago, it cannot be restored now. If you have any other questions, please let me know. Thanks.

Hey @"Dropinanytime", thanks for your post. .exe files are executable files that contain more or less instructions that the system executes when you click on them; they are necessary to install programs, for example. Are you able to see this file in your local Dropbox folder or your account online? If you can find it…

Hey @"TSE_Michel", thanks for joining our Community. If I understand correctly, you've created a folder and then created a "view-only" link for the folder, but you're not able to add the folder to your shared folders, is that right? So, if you've created the folder and then just a view-only link, that means that the folder…

I understand, @"Investor221". In this case, please open a private browsing/incognito window on your browser and go to this page. From there, you can send a help request to our team directly. Just make sure to use an email address you can access, so that the team can reach you.

Sorry to hear that you're having this issue, @"Investor221". Do you have any devices still linked to those accounts? If so, you take a look at them, as the security code should be sent to those as a notification. Let me know if that helps.

Sure thing, @"RP15", if you need anything else, let me know!

Hey @"RP15", thanks for your post today. If your external drive is encrypted APFS, I'm afraid that it's not supported. On Mac computers you can backup HFS+, APFS, exFAT and FAT32 formatted drives. I hope this clarifies things, but if you still have questions, don't hesitate to let me know. Thanks.

Hey @"scottynyc", the only Dropbox folder that's linked to your account should be the one you can find in the "sync" tab in the app's preferences. The rest of them do not sync to your Dropbox, so if you've made sure that they don't contain any files you need, I guess you can delete them. I hope this helps!

No worries, @"Misery1313" and thanks for the clarification. Are you using Dropbox on a mobile browser or on a computer? Can you let me know which version of Chrome you're using?

Hey @"Mdearing3540", before uninstalling/reinstalling the app, I'd like to gather some more info. Can you please click on the Dropbox icon in your system tray, then on your profile pic/initials, then on "preferences" and then on "account" and let me know if you see the same email there, like on the Dropbox website? Also,…

Thanks for that, @"indub". Have you tried reaching out to the GarageBand's support team for more info on this?

Thanks for the update, @"StopThis". This would still be an invitation to edit the folder, which requires you to use your own space. It just means that you're signing in to Dropbox with your Google account. If your account doesn't have enough space to add the folder, the best way to go about it is the file request option. I…

Thanks for that, @"TartanTrumpet". So, when someone disables the backup feature, they're presented with two options; one is to keep the files in Dropbox and the other is to move them back to their original location. Do you remember which one you chose? Also, can you see the images that are inside the "Mac" folder in…

Thanks for the additional info, Andrew! Can you perhaps test if the same thing happens with unedited photos? And do you see the same behavior when uploading from other browsers as well?

Hey @"Charem", thanks for reaching out to us. Indeed, the emails about attempted sign-ins only come when someone is trying to login to your account, however no issues have been reported about something like this. In the email, you should also see the sign-in details; do they appear suspicious? Have you tried using a…

Thanks for your updates, @"DHK" and @"nraihani". Just to confirm, you're not getting any error messages, right? The app just crashes silently with the Dropbox icon disappearing from your menu bar? Have you tried reaching out to our support team about this?

Hey @"AndrewClements", thanks for joining the Dropbox Community! Can you let me know how you're uploading the original photos to your Dropbox account? Which Dropbox platform are you using? Are you editing the original photos through some kind of third party app before uploading them to Dropbox? Let me know and we'll go…

Hey @"StopThis", thanks for joining our Community. Indeed, if you've been given edit access to a folder, the folder needs to be added to your account for you to upload files in it. If you want to upload files to someone else's Dropbox account, without affecting your space, they'll need to send you a file request. I hope…

Hey @"indub", are you performing these actions through the Files app? If you go to your Dropbox account online, are you able to see the files that are giving you the issue?

Sorry to hear about this, @"Misery1313". Have you tried accessing our website from a different browser or from a private browsing/incognito window to see if that helps? Also, when you say that you've "installed 3 different apps", can you give me some more info on that? Which apps are you referring to? Thanks in advance.