Hannah Dropbox Community Moderator

Thanks for letting us know about this, @Giormio. Can you please hover over the Dropbox icon in your system tray with your mouse, and let me know exactly what you see? Are the files in question set to "available offline" or to "online-only" in your Dropbox folder? If they're available offline, please switch them to…

Thanks for reaching out about this, @Mosscat. Let's get right to it. Are you using the Cloud Files version of the Dropbox app? Can you also send us some screenshots showing this behavior, so we can investigate further? Thanks in advance!

Thanks for your comment, @xikilin, and for providing us with the steps our support team gave you. Anyone else having this issue, can you please try the above steps and let us know if they help?

Hi from me as well, @miniman! To answer your question, you can definitely install the Dropbox desktop app on both computers and choose which files to sync from each computer. However, keep in mind (something you might already know) that any files added to your Dropbox account, will automatically sync across all your…

Thanks for trying anyway, @Yojimbo_xt. One more thing you can try is our advanced reinstall process. Hopefully that will do the trick, but keep us posted!

Thanks for the screenshot, @Domscillator! There are some troubleshooting steps in this thread, can you try them to see if they help? Or have you tried them already? Let me know what you tried!

We'll definitely figure it out, one way or another! Instead of uninstalling the app, can you simply sign out through the steps I linked in my previous reply, then sign back in, and let me know if the same behavior persists?

Thanks for the update, @Yojimbo_xt. Hmm, does the linked account in the preferences still show up with a gmai.com address or gmail.com?

Hi from me as well, @terryharr, thanks for your post. I just wanted to also jump in here and ask you if you can give us some details on what you're concerned about exactly, so we can give you the correct info and resolve any confusion about your storage space. Are you scared of losing files? Or perhaps scared of losing…

Hi there, @jkbmjp, sorry to see that you're having this issue. Would you mind giving me the ticket number for your communication with our support team, so I can take a look? In the meantime, you can also check out the FAQs here about your issue, to see if you can find info that will help you. Thanks!

Hi from me as well, @Zebryk! Just to get a better idea, if you go to your account on the website, what do you see there? Do these shared folders appear in your "shared" page? And what do you see when you hover over them? Do you get a "join folder" button on the right side of the folder names? Also, do you see a "…"…

Thanks for the reply and the screenshot, @Yojimbo_xt! The email address in the preferences of the desktop app shouldn't be truncated, so this leads me to think that this is in fact a different account. Can you sign out of the app and sign in with the correct email address, as on the website, and let me know what you see?

Hi there, @Netbag, thanks for the update here. Have you searched for that folder on your computer? Can you actually locate it? Also, if you do choose the option to "move the file out of Dropbox", does it get deleted? Please test that out and let us know what you find.

Thanks for the reply here, @rrobinson! I'm happy to see that you found something that solved this issue for you and also I appreciate your feedback. Noted Thanks again for sharing!

Hey @Samir B.4, thanks for taking the time to post to our Community. I moved your comment to a thread about the same issue you're having, so you can get updates on it. As previously stated here, the team is aware of the issue and working on it at the moment, but in the meantime, can you try the steps @JRP M. shared above,…

This discussion was created from comments split from: Beta Build 262.3.3056.

Hi again, @lpvmc. You can basically describe your issue to our team with as much detail as possible and you can also provide them with the link to your thread here, so they can see more about it.

Thanks for the update on this, @JRP M. and thanks for letting us know what solved it for you! Can anyone else confirm that the steps above helped them as well? Please let us know!

Hey @olihochberg_123, thanks for letting us know about this. I moved your post to this relevant thread and sent you an email to investigate your issue further internally. See you there!

You can reply on this thread at any time, @AnuradhhaBShah! I, or one of my colleagues will be here to happily help you out!

Hey @NJSS1975, thanks for the nudge here. I located your ticket, which is indeed with our specialists, so you'll be getting a reply really soon. For anyone else having this issue, I wanted to let you know that the team is aware of it and are currently working on a solution. In the meantime, can you try adding a test file…

I think your sentence got cut off a bit, @AnuradhhaBShah, would you mind sending it again?

Thanks for the update, @Chr1sH. We appreciate your feedback here and I wanted to let you know that I've passed it along to our team. Let us know if you need anything else.

Just checking in to see if you still need help with this, @DevaRiver1. Let us know!

Hey @clementineballoon, let us know if you still need help with this!

Hey @AnuradhhaBShah, thanks for posting to the Dropbox Community! This is something that's basically up to you and how and if you want to share the same files between these two teams. Since they're completely separate, I would personally use a second team account, under a different email address, if that's something that…

Sure thing, Carl! If you need anything else, just give me a shout. Have a great day!

Sorry to hear that, @onewil. Have you checked my previous reply? There's a hyperlink to another similar thread with a solution and some other troubleshooting steps. Can you try them and let me know if they help?

I'm very sorry to see that you're having this issue, @Tribe. While we do appreciate your feedback here, it does sound like an actual issue rather than expected behavior, so let's see what we can find. Can you send me a screenshot of the setting for this feature from your Dropbox app preferences? You can see the steps to…

Hey everyone! If you're still having this issue, I wanted to touch base and let you know that the team is in fact aware of it and they're currently working on a solution. We'll update this thread once we have more info for you. Thanks for your patience in this.