Hannah Dropbox Community Moderator

Hi there, @idlecompass! Just checking in to see if you still need help. Let us know!

Just checking in here, @littletonc, to see if you managed to resolve this or if you're still having issues. Let me know!

Thanks for bringing this to our attention, @MMM206. Can you please follow these steps, to check how large the files/folders you're trying to move into the Family Room folder are? If you create a new test folder and move that in the Family Room, are you getting the same error? And are you having any trouble creating folders…

Hey @Nedkelski, thanks for your reply here. I just wanted to clarify that even if you had signed in to the desktop app with account A, then signed out and signed back in to account B, account A wouldn't get disabled or deleted. In your initial post you mentioned: For the last few days, when I open the Chrome festival…

Thanks for the nudge here, @rossis. Once there's an update from the team, there will be an update on the relevant idea, so keep an eye out for that.

Hey @brendahiattbarber, sorry to hear that. Do you not have the "make available offline" option when you right/control-click a file or folder within the Dropbox folder in your Finder? How about other Dropbox options there? Are they missing too? Can you send us a screenshot of your options if that's the case?

Sorry to see that you're having this issue, @SFEJ. There's no specific reason or incompatibility that's causing this, that's why we look at each case separately. I do want to gather some more info about your specific case, so can you please tell me the exact status of the Dropbox app on your computer? You can see that by…

Did you manage to resolve this, @oihdfijdiajd? Let us know if you still need help!

We haven't seen any other reports about this, @Rachel L.. Do let us know if you come across any such issues, though, and we'd happily look into it.

Thanks for circling back to provide this info, @grndvl1. I you come across any other issues, please let us know.

Thanks for the update here, @SpikyClip. Have you tried reaching out to our support team about this yet? I think at this point, they'd be able to investigate this further for you.

Hi there, @mattslocum, just circling back here to see if you're still facing this issue. Let us know!

That's great to hear, @Draco696969, thanks for the update! If you come across any other issues, don't hesitate to let us know!

Thanks for trying, @SErc. I just sent you an email, so we can take a closer look into this and see what can be done. See you there!

Thanks for reaching out to us, @bazzalino. Did this happen after you signed out and then back in to the Dropbox app? When you signed back in, did you actually sign in with the same account info as before? Also, when you say that you want to get rid of it, can you clarify what exactly? Are you trying to remove the Dropbox…

Hey @Eas, thanks for posting to the Dropbox Community! Since the original thread you posted in was a bit old, I moved your comment to a thread of its own. Regarding your issue, just to make sure we have the correct settings, can you make sure the feature in question is enabled on your iPad? You can follow the steps here,…

Hey @wendt1998, did you manage to resolve this? Let us know if you still need help!

Was this resolved for you @Pueblo_Escobar, or do you still need help? Let us know!

Is that the same on any browser, @philliplockwood?

If the members had edit access to the folder, they should have been able to restore it. Can they see the folder in their own events page or deleted files page? Also, when was the last time you were able to access the folder from your account? And do you know what happened to it? Could it have been permanently deleted?

You're most welcome! If you need anything else, don't hesitate to reach out again. Have a great day!

Hmm, where exactly do the members see the folder, @SErc?

Sorry to hear that, @SErc, let's see what we can find. Have you tried searching for the folder in question through the search bar in your Dropbox account on the website? If so, what results did you get? Also, if you check this page, are you perhaps able to locate it? Keep me posted with what you find!

Thanks for the question, @SA25! To cut to the chase, as long as your computer is linked to your Dropbox account, the synced files in your Dropbox folder will also get deleted, if you delete your account. If you want to keep the local files in the Dropbox folder, you'll need to unlink the computer, before deleting the…

Hi there, @LeePeeWee! Did you manage to resolve this? Let us know if you still need help!

Hey @Igorda21, just checking in here to see if you still need help!

Hey @Susanoo, just wanted to check in and see if you managed to resolve this. Let us know if you still need help!

Hi there, @YKopoushian, just checking in here! Did you manage to resolve this?

Hey @asgoldstein1, thanks for reaching out to our Community! Let's see what we can do to fix this. I'm going to ask some questions, just to get some context and make sure we're on the same page. When you say: It now wants to create a new folder location every time I log in. Can you please clarify that? Are you signing out…

Hey @sargan, thanks for reaching out to us. Can you please make sure that you're sending your recipients a "view-only" and not a "can edit" link? You can follow the steps here, to make sure you create and share the correct type of link. Once that's done, please let us know if you're still facing the same issue. Thanks!