Hannah Dropbox Community Moderator

Thanks for the screenshots, @bnm73! I think I removed all instances of sensitive info in the screenshots so we should be good, but I can remove them completely, if you still feel uncomfortable. As for your issue, can you please try these steps to perform an advanced reinstall of the Dropbox app, to see if that helps?

Thanks for the reply and the additional info, it's really helpful. About the setting I mentioned, it basically helps show which files actually take up space. Macs calculate the size of a file based on logical size rather than physical size, so the setting will help determine which files do take up space. The setting takes…

Thanks for bringing this to our attention, @bnm73. Just to make sure I provide the correct info and troubleshooting steps, can you please send me a screenshot of the error log on that .txt file or copy it into your next reply? Also, what is your macOS version? Thanks in advance!

Hi from me as well, @robson2, and thanks for the additional info. I just want to clarify a couple of things, to make sure we're on the same page, if that's alright. When you say: When I quit the Dropbox desktop app, I can access the files Does that mean that when the Dropbox app is closed, Spotlight search does work for…

Thanks for checking, Fritz. I'll take a bit of time to look into this and I'll get back to you with an update soon!

Thanks for testing that, Fritz! One more thing, do you happen to have any security apps installed (VPN, anti-ransomware)? If so, can you temporarily close them, then close and re-launch the Dropbox app, to see if it helps? Also, if you right-click on any file that's outside your Dropbox folder, do you see a "send with…

Hi from me as well, @FritzMiller, and thanks for the additional info. Just to confirm, does syncing work on this computer otherwise? Meaning, if you add a test file in your Dropbox folder, does it sync to your account on dropbox.com?

Thanks for your post today, @Benjamin Gordon, I hope you're well. Let's see what we can find out about this. Can you please control-click on the Dropbox folder itself, then click on "get info" and send me a screenshot of what you see there? Also, just to confirm, is the "Online-only files on Mac" setting enabled here? As…

Sorry to hear that, @YUZUProductions. Could you let me know which version of the Dropbox app is giving you this issue? Do other context menu options appear for you (apart from Dropbox ones)? If you have any security/anti-malware apps installed, can you please close them temporarily and let me know if that helps?

Thanks for the update, Nina. Did you make sure the icon is not hidden? If it's not hidden and simply reinstalling the app didn't help, I'd suggest uninstalling it, restarting the computer and then reinstalling once again. Keep me posted!

Hey @Nina C.3, thanks for reaching out to us. Can you check if the Dropbox icon is hidden? If it's not hidden and it's just disappeared, please reinstall the Dropbox app from this link (without uninstalling it first). Let me know what happens!

Hey @Rev C., thanks for taking the time to post your feedback to our Community. Full-text search and the ability to search the contents of your files already exists as a Dropbox feature. You can read more about the feature and who it's available to, etc., here. If you're on a plan that has this feature available, but it's…

Thanks for the ticket number, @Diana_23. Our team will review your ticket and will get back to you with an update soon.

Hey @mrfamilyman1990, I saw that you replied to your ticket which was closed for inactivity, and that opened a new one, so I just replied to you there.

Hey @DropSeattleUser, I just sent you an email to the address linked to your Community profile, so we can investigate this privately. I'll see you there!

Hmm, it might be worth looking into our Family plan, since it's you and your wife. It does offer 2 TB of shared space, though, which is less than what the Standard plan offers. Let me know if you have questions about it!

Hey @philipinleeds, thanks for getting back to us! Just to clarify the situation, when you say that you found the settings to sync your folders and make them visible on the computer, are you referring to the selective sync settings? About the folder that won't sync, does it appear in the selective sync settings as checked,…

Thanks for bringing this to our attention, @jperkins. Is this user on a paid Dropbox plan or on the free Basic version? If the latter, is it possible that they have 3 devices linked to their account already and are trying to link this computer as the fourth one? If the user is on a paid plan that has no device limit, can…

Hi there, @bestcover, thanks for posting to the Dropbox Community! I understand you have some questions about our Dropbox Standard plan. Could you please take a look at this article? It has some info and clarifications about the Dropbox Standard and Dropbox Standard Classic plans, and I believe it should answer your…

Thanks for checking that, @DropSeattleUser! We'll take some time to investigate this and we'll get back to you as soon as we have an update.

Thanks for trying, @FBT_MacOS26. Can you follow these steps to see if they help? Make sure the Dropbox desktop application is running Click on the Dropbox icon in your menu bar and then click your profile picture or initials Select 'Preferences' Click on the 'Account' tab Hold down the 'Option/Alt' key Click on the 'Fix…

Thanks for the screenshot, @jwogoman! I do see a downward facing arrow on the top right corner of the section; does that allow you to close or minimize it? You can also vote with the thumbs down icon next to it, since you don't like it, to give your feedback to the team. If none of these options disable it permanently,…

Hey @MaureenBlueSky, sorry to see that you're having issues accessing your account. Can you please give me a bit more info on what happened? What exact steps did you follow? And what happens when you try to log into your account? Are you getting some kind of error message? Let me know and we'll go from there.

Welcome to our Community, @jwogoman! I wasn't actually able to reproduce this on my end, would you mind sending me a full screenshot of how this looks on your end? You can hide/blur your actual photos on the screenshot, I just want to have a look at what you're seeing. Thanks in advance.

Thanks for the info, @DropSeattleUser! Another user's comment in this thread has some steps which seem to have helped them resolve this issue. Can you check them out and let me know if they help at all?

Hey @DropSeattleUser, sorry to see that you're also having this issue. Have you tried any other troubleshooting steps from this thread? Also, what is your exact macOS version and Dropbox app version? You can see the latter by hovering over the Dropbox icon in your menu bar.

Thanks for the updates here, @kmgsr57, and thanks for trying the steps I gave you. Did you restart the computer after trying these steps? Regarding your security apps, you wouldn't have to disable them permanently, just temporarily to see if that fixes the issue. If it does, you can then whitelist the Dropbox app on their…

Sorry to see that you're having this issue, @kmgsr57. Can you please follow these steps and let me know if they helped? Quit any programs accessing your files End all active processes in Task Manager Restart the computer, making sure to quit any applications that launch automatically on startup Hopefully that'll do the…

Hey @FBT_MacOS26, I moved your second post under your first one, since they're about the same issue, to avoid confusion. Did you take a look at the resources I provided above? Is it possible that your Dropbox folder has more than 500.000 files in it?

Hey @FBT_MacOS26, thanks for taking the time to post your question! I'm assuming that your computer is using the File Provider API, right? If that's the case, can you please take a look at the info in this article about how to use the Dropbox app with an external drive on macOS on File Provider and let me know if you have…