Hannah Dropbox Community Moderator

Hi there, @"jim b.11", and thanks for your post today. Let's see what we can find about this. Were these files shared with you by someone on a Dropbox for teams account? It could be that the team that shared these files with you, is going to be deleted, but just to be sure, can you please send us a screenshot of the…

Happy to hear that, @"Lelinha"! If you need anything else, please let us know. Have a great week ahead!

Hey @"Timandra", no worries, we'll get to the bottom of this. Have you tried using the search option in your Finder to see if it can locate the folder? What do you see when you try?

Thanks for the additional info and screenshots, @"tsveg1". Can you let us know how you were editing the file? Were you using the Excel program on your computer and working on the file directly through your local Dropbox folder? Was it perhaps through the Dropbox mobile app or the Dropbox website?

Thanks for the update and the additional info, @"planimal". Would you mind sending us a screenshot of your external drive's usage as well? The actual size of the files in the external drive, I mean. Thanks.

Welcome to the Dropbox Community, @"Lelinha". Would you mind taking a look at Vlad's responses here and here? Your issue seems to reflect the issues described in those threads. Let me know if you have any questions.

Hey everyone, since the issue described on this thread is similar to what's on this thread, can you take a look at Vlad's response, to see if it helps?

Hey @"tom d.31", thanks for reaching out to us and sorry to see that you're having this issue. I wanted to let you know that I located your support request about this as well and passed your comments along to the agent working on your case. I've also raised the priority of the case, so you'll get a reply as soon as…

Hey @"RockWarrior", I hope it's okay to jump in here as well. Can you let me know if before the reinstallation of your macOS you were able to use the Dropbox app as normal with the same exact setup? Were you using the File Provider version of the app? And lastly, can you take a look at this article to see if you're…

Hey @"Soo Li"! Just circling back to check if you had a chance to see Jay's reply above. Let us know if you still need help with this or if it was resolved, feel free to let us know what you did to resolve it. Thanks!

Thanks for keeping us updated, @"Longball75 " ! I'm glad to see that your issue was resolved. If you need anything else, let us know!

Hey @"Crimson Carrot"! Thanks for taking the time to post the solution to your issue, I'm glad to see it was resolved. If you need anything else, don't hesitate to let us know. Have a great day! :)

Thanks for your update here, @"rarified". I completely understand where you're coming from. I can see that your case was sent to our specialized team, so this means that the issue needed some additional investigation, which might require some extra time on our end. Whatever the case though, our apologies for the delay and…

Hey @"DL183", thanks for your post. I can see that you already have another thread about the same issue here. Can you reply to that, so we can have all the info in the same thread and avoid confusion? Thanks.

Hey @"any_" , I hope it's okay to jump in here as well. If I understand correctly, you've had an update on your Windows computer and your Dropbox app is updating to the new version of Dropbox for Windows as well, right? If that's the case, then it would make sense why "Sync now" isn't available in the context menu. Since I…

Hey @"Dave_Rado", thanks for posting to our Community. I'll be happy to clarify the new sync icons on your Windows computer. Regarding the solid green circle with a white checkmark, it means that your files is fully synced and available offline, just like before. Regarding the white circle with a green border and a green…

Hey @"dal721", thanks for the nudge here. You can turn download notifications for your transfers on or off, by following the steps here. Other than that, you should be able to unsubscribe from any other email notification from the option at the bottom of the email itself. I hope this helps!

Hey @"planimal", thanks for bringing this to our attention. Let's see what we can find. Is the drive constantly plugged into the computer? Would you mind sending us a screenshot of what you see in your backups page here? Thanks in advance.

Hey @"9elfer", thanks for the update and sorry to see that you're having issues with the Dropbox desktop app. Did you try the advanced reinstall steps Walter suggested in his reply above?

I completely understand where you're coming from, @"JK", and we're going to get to the bottom of this one way or another. Can you also try these steps and let me know what happens? * Click System Settings > Privacy & Security * Click Extensions. * Click Finder extensions. * Only check Dropbox finder integration. * Close…

Hey @"Carusos Rubble", thanks for the clarification. Unless the events page helps you, there's no way to see all the names in the file activity, but you should be able to see all members of a file from your "all files" page. You'll need to hover over the number of members in the "Who can access" column next to the file…

Hi there, @"Rachel L.", we appreciate your update here and your feedback about everything. I'm sorry to see that you're having this issue. However, I'm glad to see that you reached out to our support team. Since they have full visibility on account specific info, they'll be able to assist you more effectively. I've located…

Hey @"Idaho", thanks for letting us know about this. Are you having the same issue with the most recent stable version as well?

Hi there, @"mkl3", welcome to the Dropbox Community! If I understand correctly, you'd like to have the same folder multiple times in multiple locations and have it sync changes like file uploads across all folders. I'm afraid that's not currently possible with Dropbox, but I will pass your feedback along to our team about…

Hi there, @"abitofhelpplease"! Thanks for reaching out! You can definitely upload your files to your Dropbox account through our website. It is a rather large upload and we'd definitely recommend the desktop app, but the website has a 350 GB upload limit so with that in mind, you should be able to upload them. You can see…

Hey @"JK", thanks for the update here. Can you try these steps and let me know if they help?

Hi there, @"Sho Jo"! At the moment the feature to search the contents of your files is available to certain plans. You can read all about the feature and which plans it's available to, here.

Thanks for your reply here, @"Crimson Carrot". Megan will get back to your email the soonest possible, so make sure to keep an eye on the email chain. Thanks again!

Hey, @"longball75"! You can see our support team's response times here. I hope this helps!

Hi from me as well, @"Lil7". Can you double-check the email addresses on both devices, to see if perhaps one is a Gmail and the other a Googlemail one, for example? These would be two different emails for Dropbox. Or perhaps the first part of the email has some kind of special character or a period in it that would…