Hannah Dropbox Community Moderator

Hi from me as well, @"Colin_posts_here"! Would you mind letting us know your Windows version and what the Dropbox app's sync status is? You can see the latter if you hover over the Dropbox icon in your system tray. Also, are you having the screenshot issue when you try to take screenshots of right-click menus in folders…

Hey @"Cream", in a previous reply Walter had asked if the issue persists when the Dropbox app is paused and if it is, we could send you an email to investigate the issue further. Shall I go ahead and send that email?

Sure thing, Christine! I just emailed you and I'll see you there.

Thanks for confirming, Christine. In that case, can I send you an email as well?

Sorry to hear that, @"christinema". Have you tried on a different browser or a private browsing window, to see if you get the same behavior?

Thanks for the additional info, @"Soxadb". Can we send you an email, so we can take a closer look into this?

Hey @"RichardNeedsHelp", I just sent you an email, so we'll continue there. Thanks!

Thanks for the screenshot and the additional info, @"Cream". If you create copies of these images within the Dropbox folder (both in the same folder or in a different one), does the issue still persist?

Hey @"ROBERT369", sorry to hear about this situation. Have you reached out to the new admin of the Paper docs by any chance?

Would you mind sending us a screenshot showing the issue, @"Cream"? Also, just to confirm, does the issue persist when the Dropbox app is closed?

Thanks for the clarification on the folder, @"bulldogman". Regarding the app, if you uninstall it, restart the computer and then reinstall it, does it make any difference?

Hey Steven. Does the Dropbox app work on your PC at the moment? If you hover over the Dropbox icon in your system tray, what do you see? Do you even have the icon there?

Hi there, @"STI2". If your case requires to be looked into by our specialized team, the agent working on your case, will take care of that. For now, please make sure to follow their guidance and suggestions so that you can get to the bottom of it the soonest possible.

Hey @"Steven_Borger", have you searched for any of the files through the search bar in your Dropbox account online, to see if/where they show up?

Hey @"Rob F.14", thanks for posting to our Community today. Can you take a look at the info on this article, to see if it helps clarify things? Let me know if you have more questions.

Thanks for the update, Mikkel. Can you follow these steps to see if they help?

Thanks for the screenshot and the update, @"Mikkel1973". You mentioned that this started happening after your logged out and back in to the Dropbox app, right? Were you previously using the File Provider version of the Dropbox app? Where is your Dropbox folder located now according to the "sync" tab in the Dropbox…

Hey @"CameronSuthe", I just reached out to you via email, so we'll continue there.

Hey @"aruncav", sorry to hear that. If you move a file that's giving you this issue outside of your Dropbox folder, as a test, does the issue persist when trying to open it outside the Dropbox folder?

Hey @"alephtaph" thanks for the link; I removed it per our Community Guidelines, since it contained personal info. Can you and @"automandc" both check the sync tab in preferences once again and let us know what the location of the Dropbox folder is now, after the update?

Hi again, @"bulldogman"! I've been reading through this thread and there are a few things to note about the info we've gathered so far. From what I can see from your screenshots, the folder you're adding files to on your desktop is called "Personal Files", whereas the folder shown in the screenshot from your phone, is…

Hey @"Peter Newland", thanks for reaching out to us. If the shared link that was created, was a "can edit" link, then users would be able to edit files through that link. You'll need to create a "view-only" link instead, so that they'll only be able to view and download the files. You can find the steps for that here. Let…

Do you mean that you've reached out to our support team, John? Can you send us your most recent ticket number, so I can take a look?

Hey @"HudsonArnold", you can find out news and updates to Dropbox Dash here, so if there's an update on this, you'll find out there. I've also passed your feedback along to our team.

I hope it's okay for me to jump in here as well, @"JohnFinnell". So, just to confirm, you followed these steps to connect Dropbox to Slack successfully, but are not seeing an option to share Dropbox files to Slack? Can you send us a screenshot of the options you do see?

Hey @"mmoe"! I've just reached out to you via email, so I'll see you there.

Hey everyone! I'm Hannah, and I'm a Community Moderator based in Europe, a full-time cat mom, foodie, movie lover and professional power-nap taker. 🐱👩‍🍳🛌 One thing I love about the Community? Users helping each other would be my all-time favorite thing and also that feeling you get when you help solve someone's issue, is…

Hey @"Nanavirginnia ", you mentioned that you have another Dropbox account under a different email address. Can you open another web browser or a private browsing window to login to that account and see what you can find there? Perhaps there's been a mix-up and you'll find your missing files there. Let me know what you…

Hey @"EvilMusk", thanks for joining our Community. This sounds like the Dropbox desktop app on your computer is not syncing the changes you make locally to your account online. First thing you need to check, is the sync status and version of the app; to do that, hover over the Dropbox icon in your system tray. Can you let…

Hey @"DBoxTips", thanks for bringing this to our attention. Generally, closing threads to new replies is part of our moderation process, however, it should be done after a certain amount of time of the thread being inactive. I'm investigating and will continue investigating why this might have happened. Apologies for any…