Hannah Dropbox Community Moderator

I understand, this can be frustrating for sure. I'd suggest checking out this page with info on how to contact Outlook for support from within the Outlook app or checking out their Community for related articles. Do let us know what you come up with!

Thanks for the nudge here, @"Yuttivon". I've actually just sent you an email, so we can investigate that a bit further internally. Just reply to my email when you have a minute. Thanks!

Thanks for keeping me updated! The 30-day recovery window has to do with file deletions and file recovery while the account owning the files is still active. And just to confirm, are you able to access and edit the files through the "can edit" link while not logged in to any Dropbox account? That shouldn't be possible, as…

Hey @"adschepps", I hope it's okay for me to jump in here. Is this behavior new? And if so, when did you first notice it? Keep in mind that if this is what you see within the Outlook app, it might be worth checking with Microsoft support, to see if there's something going on on their end.

Thanks for the update, @"Shimaeaga"! Hmm, in that case, it's possible that the account is not deleted. Can you open a different browser or a private browsing window and try to sign in (not sign up or create an account) to see if you get an error message?

Thanks for reaching out to us, @"Shimaeaga", and thanks for the question! If you delete your Dropbox account, all your shared links along with all your files and folders will be deleted immediately. I hope this clarifies things, but if you have any more questions, let me know. Cheers!

Thanks for that, @"AceJackson". We understand where you're coming from and we really appreciate your feedback on this. I've passed your comments along to our team and if you need anything else, please let us know.

Thanks for the update, Sarah! Did you try to rename the files to add the extension and see if the preview works after that? You'll basically need to keep the name and just add the ".jpg" or ".png" at the end. You'll find the exact steps here.

Hey @"M1000 ..", I hope it's okay for me to jump in here as well. So, from what I can tell from your screenshots, it looks like you have lots of shortcuts of files and apps in your Dropbox folder. These are basically just pointers in Windows that point to the original files. The Dropbox app can't follow these links, so…

I understand, @"lin20250902", no worries, we'll get to the bottom of this. But can you give me a bit more info on the steps you're following to do this? Are you perhaps using some kind of API to download or share the files?

I understand your frustration, @"gwencrawford". I've passed your feedback along to the team and in the meantime, please keep a close eye on the email chain.

Hey everyone, thanks for your posts! The temporary issue with our website does appear to be resolved and you can keep an eye on our status page for any updates, in case you come across it again. Sorry for any inconvenience this might have caused. Let us know if you have any questions.

Hey @"jalford2025" and @"Wilderness P", thanks for alerting us to this. We were indeed having an issue with the Dropbox website, however it now seems to be resolved. You can check our status page for the latest updates. Apologies for the inconvenience and if you need anything else, let us know. Thanks.

Hey @"pb5558", thanks for your post today. Is it possible that you have any backup files or shared folders that are taking up your space? Let me know what you find!

Thanks for the update here. Just to confirm, the account you created is just a Basic free account, right? You didn't create any kind of trial for any other plan? Also, did the admin resend you the invite? If they did and you still didn't receive the email, have them delete the invitation and resend it anew. Lastly, please…

Got it, thanks, Sarah! If what I mentioned is not the issue in your case, please also send me a screenshot of the error, so that we can investigate further.

Hi from me as well, @"lin20250902". Can you please clarify what you're trying to do? Are you trying to download files from shared links that someone else sent you? Or are you trying to download files from your own Dropbox account? If so, can you go to this page to locate the files and download them from there?

Sure thing, apologies if I wasn't clear! Basically, each user that receives a referral invite link, needs to install the Dropbox desktop app on their computer and sign in with the email address that was invited. If it's all been done on the same network, that could also be a reason for the ineligibility. You can see more…

Hi Sarah! I replied to your previous response here; can you take a look and let me know if you can see it and if it helps?

Hey @"DAS28", thanks for reaching out to us. Did you all install the Dropbox desktop app on separate computers and sign in to your accounts on it, when you accepted the referral invitation? If not, that would be a reason the referrals show as ineligible. Let me know if that's not the case!

Hey @"Vessel Newberry", thanks for taking the time to post to our Community! I've passed your feedback along to our team about this and your comments are very appreciated. Let us know if you need anything else!

Hey @"ilia9898870", thanks for the additional info on this. Just to make sure we've checked everything, can you check your email's spam folder, to see if the team invite ended up there? If not, you can also add no-reply@dropbox.com to your email contacts and ask the admin to re-send the invite. Let us know how it goes!

Hey @"sarah copland", I'm glad to see that you managed to access the account. Are you getting this error message when trying to view the files on the Dropbox website? Do the files that give you this error have their extensions at the end of the name? For example, file name.jpg, file name.png, etc.? If not, rename them to…

Hey @"RRGroves", I'm really sorry to hear that, I totally understand where you're coming from. Can you please check out this article and especially these steps here, to see if they help at all?

Hey @"Beatboxer", just wanted to check in and ask if the steps that Neal shared, worked for you. Let us know if you have a chance.

Hey @"Esther B.6", can you take a look at this thread and the troubleshooting suggestions on it and let us know if they help in your case as well? It looks like a very similar issue, with the same error.

Thanks for bringing this to our attention, @"shersten". Did you restart your computer or the Dropbox app when you saw that the "choose folders" button isn't working to see if it helps?

Hey @"Mudb0y", welcome to our Community. If you have any trouble accessing our support team, like Mark suggested, please let us know. Thanks!

Hey @"levinsoninteriordesign", thanks for your post! You're referring to a shared folder, right? If that's the case, then Mark is correct; the files they added won't be deleted from the folder, if you remove the user. Let us know if we misunderstood your question or if you need anything else.

Hey @"lhsrad", thanks for your post! Is this new drive an external one? Also, what is your computer's exact OS and version? Let me know and we'll go from there!