Hannah Dropbox Community Moderator

Hey @"NAustMal", thanks for reaching out to the Dropbox Community. I'm sorry to hear about your files. For all your desktop files to disappear when you deleted your Dropbox folder, it does seem like your Dropbox backup feature was on at the time of the deletion. But contacting our support team was the best move here,…

Hey @"nvetterli", thanks for sharing your feedback about this. Have you tried unsubscribing to those emails? You should be able to click on the "Unsubscribe" option at the bottom of the emails you receive, to unsubscribe from that type of notification. Let me know how it goes.

Hi from me as well, @"nyuminyumi"! Can you try to join the folder from the notification you received on the bell icon on dropbox.com to see if it works? Otherwise, can you see the folder here? If so, hover over it with your mouse so that the "join folder" button appears and then click on this button and let us know if it…

Hi @"ncj" - we really appreciate you reaching out about this! When you have the chance, you can try the feature that allows you to find duplicate files if it's available to the Dropbox plan you're currently on. It seems the closest thing to what you described, and if it's not exactly what you're looking for, please reach…

Hi there, @"Pencilcaseman", thanks for your nudge here. If you access your Dropbox files through the Files app or if you download the files to your device, are you able to open them with your preferred 3rd party app?

Thanks for the clarification, @"dmjdona". When did you notice that you were no longer able to see your signed documents in your Dropbox account?

Hi there, @"Triflux", and welcome to our Community! Like Mark and Rich explained, when deletions happen more than 30 days ago, the files are non-recoverable. To see if there's something else that our team can do, though, I sent you an email, so we can investigate internally. Just get back to me when you have a chance.

Hi there, @"dmjdona", welcome to the Dropbox Community. Are you using a Dropbox Sign account? Are you referring to files you created that others have signed or ones that you've signed? And if you manually search for them through your search bar, what results do you get? Let me know and we'll go from there.

Sorry to see that you're also having this issue, @"karbox". Does it persist on other browsers as well? What about when using a private browsing/incognito window?

Hi there, @"savaspar", thanks for joining our Community. It sounds like you're having this issue. In the hyperlinked article you should be able to see more info on this error and the reasons why it appeared. Is it the first time you're coming across this issue? If so, you should be able to resume sharing 24 hours after the…

Thanks for the update, Yasemin! Just to be absolutely sure, are you referring to files that are in the local Dropbox folder on both computers? Or specifically folders in the Desktop folder (the one created by your OS, like Downloads and Documents)? Also, on the computer where you used to see the blue icon that you…

Hey @"Yen Duong", sorry to see that your shared folder is missing. You mentioned an admin, are you a member of a Dropbox team? And is the folder in question a team folder or just a normal shared folder? Can you check your events page to see if you can find any related events?

Hey @"YaseminSL", thanks for posting to our Community today! So, if I understand correctly, you have 3 devices connected to your Dropbox account, but you can no longer access the desktop files of your work computer from your other devices. If we're talking about backup files, while it's expected not to be able to access…

Hey @"MH19", I hope it's okay for me to jump in here as well. Does the system tray window remain open even if you click out of it? Can you also hover over the small Dropbox icon in the system tray and let us know the Dropbox app version you're using?

Hey @"bers", sorry to hear about this. How long have you been having this issue? And is it the first time you're having trouble with this?

Hey Jeremy! We appreciate your feedback regarding the migration assistant usage with the Dropbox desktop app; I'll be sure to pass your comments along to our team. As for your issue, you mentioned earlier in our conversation that your Dropbox account is currently full. As a first step, please check your account online, if…

Hey @"serisolutions", happy Monday! Can you perhaps use a different browser to login to your primary Dropbox account and contact support while logged into that? If you can't contact support while logged in to your primary account, make sure to reply to this thread from the Dropbox Community profile linked to your primary…

Hey @"waihouse", happy Monday! Would you mind sending us a screenshot of what you see on this page as well?

Hey @"norm3", happy Monday! Can you check the "sync" tab in the Dropbox application preferences, to see the location of the Dropbox folder the app is linked to? Is it the one in CloudStorage?

Hey @"Dieselista", happy Monday! So, to clarify this, when the files are set to "online-only", you only see their placeholders in your Dropbox folder and they'll have the cloud icon on them. Once you open them, they basically get downloaded to your computer and that's why they get the green check mark. Is this the behavior…

Thanks for bringing this to our attention, @"Francois4". So, when you go to your security page here, do you see that you currently have 2 devices connected to your account? Also, what's the exact error message you're getting? Can you send us a screenshot?

Hey @"OziKris", thanks for joining our Community! Can you first let us know more about the trial you joined? Did someone else invite you to the trial team? Or did you upgrade your own account? Also, can you please send us a screenshot of the email you received about the deletions? Just make sure to mask any personal info…

Hey @"SW1988", thanks for posting your question to the Dropbox Community! To get straight to the point, if a member of a shared folder removes their own access, their email address wouldn't show up in the list of people who can access it. If this person was indeed invited, they'd have also received an invite via email, so…

Hey @"damianohm", thanks for reaching out to us and sorry to see that you're having this issue. I wasn't able to locate your ticket with the Dropbox Sign team, can you please send it to me, so I can take a look? Have you also tried using a different browser for the process to see if it helps at all? Thanks.

Thanks for your post, @"Yousri". We appreciate you taking the time to write your feedback on this. I've passed your comments along to our team. If you need anything else, please let us know. Have a great day!

Hi there, @"jnewberry"! Just to confirm, when you go to the folder where the updated files should be on dropbox.com, do you see the updated files or the outdated ones? The website will show you all the files that are updated and saved to our servers. So, if you can't see the updates on the website either, it means that…

Hey @"Awais ", I hope it's okay for me to jump in here as well. So, just to confirm, do you not see anything in your Shared page here? No trace of the folder at all?

That's correct, @"z8c192"! Happy to clarify this for you. Let me know if you need anything else!

Hey @"z8c192", thanks for your reply on this thread! So, you're correct in saying that if you're currently on a paid Dropbox Plus plan, the promo won't apply for your current cycle. It would apply, if you were on a free account. Theoretically, if your account gets downgraded from Plus to free, you should be able to redeem…

Thanks for the update here, @"asd saiyan". Being in China might be the reason why this is happening, but let's see what else we can find. Did the Dropbox app work correctly on your laptop before? What exactly happens when you reinstall the app on your laptop? Do you get any error messages?