Hannah Dropbox Community Moderator

Thanks for the update, @"valrama"! Hmm, is it possible that another member of the folder removed you from it? Perhaps accidentally? The event would show as "you removed your access" in that case too. Can you also check if you can see the folder here?

Hey @"trinhanhduc", when using Camera Uploads, the date and time taken is appended to the name of the file, so I believe that should help.

Hi there, @"asd saiyan", thanks for posting to our Community and happy Monday! To find where the issue lies here, you'll first need to check two things: * The sync status of the Dropbox app on your desktop and your laptop * If you can access the files from your account on dropbox.com To find the sync status of the apps,…

Hey @"Jeremy K.8", thanks for reaching out to us. A selective sync conflict will happen when you remove folders from your Dropbox folder through the selective sync feature and then create another folder in the same location as the folder you previously removed. Is this something that might have happened here? Also, can you…

Thanks for bringing this to our attention, @"DrMosley87". Are you still having this issue or did the app finish the update? Can you also simply hover over the Dropbox icon in your menu bar, without clicking on it, and let me know what you see? Thanks in advance.

Hey @"valrama", thanks for your post on our Community. Let's see what we can find out about this. Were these directories shared with other users or non-shared? Also, aside from the deleted files page, can you also take a look at your events page to see if you can find any events related to the files in question? Let me…

Hey @"Nicky648", thanks for joining us! When migrating from an old computer to a new one, the best way to go about the process is to install the Dropbox desktop app on the new computer and simply allow it to sync your files. However, keep in mind that the app will sync all the files that are stored in your account online.…

Hey @"Boatman", I hope it's okay for me to jump in here as well. I went through your case and I completely understand why you're frustrated. From what I can also see from your ticket, you're already in contact with a member of our team that does specialize in these kinds of issues. So, just make sure to keep replying to…

Hey @"b4lthazar", thanks for joining our Community! We can actually reset your Camera Uploads for you on our end. I just sent you an email and we can move forward with the process internally. Just get back to me when you can. Thanks!

Thanks for the update, @"Elijah Davis", I understand what you mean. Would it be possible, though, to have the other users access their Dropbox accounts from a browser, to see if they can locate the files there? This will help us check if the issue lies with the original user or the other ones. Also, can the original user…

Hey @"Elijah Davis", thanks for bringing this to our attention. Since you mentioned the syncing icon, I'm assuming that this user is adding the files from their local Dropbox folder, right? When they do and after the files are synced, can they access them from the Dropbox website? And how about the other users? Can they…

Hey @"JeffDeMello"! You can find the installer for the new beta version of the Dropbox desktop app here. I hope this helps!

Hey @"zedadams", thanks for the nudge here. Is it possible that you've chosen not to sync your files through the selective sync feature? You can check that by following these steps here. Let me know how it goes!

Hey everyone, this idea is open! If you like this idea, please share how this would help you, and vote to show your support. Our top-voted ideas are shared with our product teams to investigate in our regular reviews.

Hey @"User34", what Jay means is that you won't get a notification on your mobile device about a file being added to your account. The Dropbox app on your mobile device will send you other types of notifications, for example when someone shares a folder with you, or the security code needed to sign in to your account on…

Hey everyone, this idea is open! If you like this idea, please share how this would help you, and vote to show your support. Our top-voted ideas are shared with our product teams to investigate in our regular reviews.

Happy to see that you found our info helpful, @"zanderpm"! If you need anything else, please let us know. Have a great day!

Thanks for the nudge here, @"mitrevit", and sorry to hear that. Do any of the existing troubleshooting steps in the thread, like trying from a different browser or a private browsing window, help?

I'm glad to see that you were able to locate the file and resolve the syncing issue! Regarding indexing, it's part of the syncing process as well, as it helps look for changes on files that need to get updated, without having to re-sync the files from scratch, so it can't be turned off. I've passed your feedback along to…

Hey @"User34", thanks for reaching out to us. The article you linked mentions that the Dropbox app on iOS provides push notifications about shared folder invitations and when links are shared with you. At this time, there's no setting for the notifications you mentioned, but you can follow Mark's advice and I'll also pass…

Thanks for the ticket number, @"KayITSolutions"! I passed your comments along and raised the priority of your ticket, so a member of our team will get back to you really soon.

I see, thanks for the update here. Have you reached out to our support team about this yet?

I wanted to add that if what Mark suggested, doesn't work, you can reach out to our support team again, since you didn't receive a ticket number. To do so, you'll need to open a private browsing/incognito window and go to this page. Submit your request and let us know your ticket number. Thanks!

Hey @"TreborG2", thanks for the update here. Can you check and let us know who the sender of the email that you received is? Not the email address of the person in the body of the email, but the actual sender. Did the email come from an official Dropbox domain?

Hey @"zanderpm", regarding the file requests, once you upload the files, you won't be able to access them any more, only the owner of the folder will. If you just need to access the files (view/download) though, the owner could send you a "view-only" link to the folder. I hope this helps!

Hi again, Mark! What Megan mentioned, refers to Dropbox on File Provider specifically. Basically, if you're using the File Provider version of the Dropbox app, the icon isn't supported. But if your other account is linked to the non-File Provider version of the app, then the icon is supported. Let me know if you have other…

Hey @"KayITSolutions", thanks for reaching out to us. I wasn't able to locate your ticket number, can you please include it in your next reply? In the meantime, can you also add no-reply@dropbox.com to your email contacts and try to log in again, to see if that helps? Thanks!

Thanks for the clarification, Julian! From what I can see on your sync status (the "indexing [file name]), that particular file has a "." (period) in the name, which is an unsupported character. If you locate that file and remove the period, does it help?

Hey @"finetuned", welcome to our Community. Would you mind clarifying exactly what you mean by "log files"? Regarding the file in question, can you please check the sync status of the Dropbox app, by hovering over the Dropbox icon in your menu bar and let us know if it reports any errors? If you do indeed locate the rename…

Thanks for the clarification, @"Maddilynxdimick". While you can't do that using your mobile device, you can do it from a computer. One way to go about it, is to install the Dropbox desktop app on your computer and sign in to your Dropbox account. The app will create a local Dropbox folder on your computer and once you've…