Hannah Dropbox Community Moderator

Perfect, I'm happy to hear that, Sue! I'm glad we figured this out and it was a pleasure to help you! ☺️ I do want to look into the editing-your-reply issue as well, would you mind sending me a screenshot of the options you get when you click on the ellipsis button next to your reply?

Thanks for the update, Sue! Can you send me a screenshot of what you see after you type in the email address of the person you want to share the folder with? I'll edit it too, not to worry. I just want to see if the button is still grayed out and unclickable after the email address is fully typed in. Also, is this…

Hi there, @anusuyab, sorry to hear that you're having this issue. Do you remember when the last time you signed into your account and accessed your files was? I mean, before that time earlier this year, when you saw that they were gone. If it had been more than 12 months, it's likely that your account was disabled…

Is that what you see on the Dropbox website here, Alex? Only empty folders?

Hey @AliceG66, thanks for taking the time to post to our Community! I moved your comment to a thread of its own, I hope that's okay. About your issue, it sounds like the link you received is an invitation to a shared folder or a "can edit" link, which allows you to add the folder to your account. Since shared folders take…

Hey @citovsky, the client builds page should be up to date now!

Hi from me as well, @Suetervs! I edited your screenshot, so no worries about that. Just to confirm, do the people you're trying to add, have Dropbox accounts of their own? If not, do they need to edit the folder or just view it? If they only need to view it, can you try sharing a link with them instead, to see if you're…

Hi there, @Alexsch, sorry to see you're having problems with this. Can you fully access all your files when you go to your "All files" page on the Dropbox website? Meaning, do all your folders have all your files in them, etc.? Also, how are you downloading the files? Through the Dropbox website? Let me know and we'll go…

Thanks for your post and your questions, @curlyseux. If you take a look at this board with the comparison of the DocSend plans and hover over the (i) next to each feature, you should get some additional info on what each one means. However, I would definitely suggest reaching out to our Sales team, to get a better…

Hey @mandariaan, thanks for bringing this to our attention. I wanted to let you know that I moved your post to an existing thread since it's about the same issue and I've gone ahead and sent you an email, so we can investigate the issue further. See you there!

Did you get a chance to check Walter's reply above, @davidabba? If you still need help, please let us know.

I hope you were able to resolve this, @jakher1927_, but if you still need help, please let us know!

Did you manage to resolve this, @MMM206? Just checking in!

Hey @Carl_Bloke, thanks for your comments here, we really appreciate it! You might want to go to our Ideas section to post about this, I think it's better suited for that board. Just be sure to check Emma's tips for submitting an idea first, to make sure you have everything right. Cheers!

Hi there, @DrSamich, thanks for posting your question to our Community! While there's no way to stop your photos from getting renamed per se, a workaround could be to use our naming conventions feature. You can read more about it and how to use it here. I hope this helps, but if you have more questions, let us know.

Hi there, @diogo_provete, I hope it's okay for me to jump in here as well. Now that the Dropbox icon is showing up in your menu bar, can you please hover over it with your cursor and let us know the exact sync status it's showing? Also, about the screen recording you mentioned, can you upload it to your Dropbox account and…

How about just force-quitting Finder and then re-launching it? If that doesn't help, do try the advanced reinstall steps, though, and keep me posted with the results. Thanks!

Hmm, can you try these steps then? Go to "System Preferences". Click "Extensions". Click "Finder extensions". Only check "Dropbox finder integration". Close the window. Click the Apple logo. Click "Force quit". Click "Finder". Click "Relaunch". If these steps don't help, then I'd advise you to try these steps and perform…

Thanks for the additional info, @ConfusedTurtle! Do you perhaps have any third-party cloud service apps like Google Drive or OneDrive installed? If so, can you disable/uninstall them, to see if it helps?

Hey @ConfusedTurtle, thanks for bringing this to our attention. I moved your post under an older thread about the same issue, just to keep everything together, so let's see what we can find out. First, I'd like you to check the sync status and version of the Dropbox desktop app on your computer. To see that, you'll need to…

Happy to hear that, @enaf_pcat! If the issue comes back, don't hesitate to let us know. Thanks!

Just checking in here, @bazzalino. Let us know if you still need help!

Hi there, @MENSDLF, thanks for letting us know about this. I just emailed you about this, so please get back to me when you have a chance. Thanks!

Sorry to hear about this situation, @KateGoldbergHelp. Even if you don't have access to the account in question, you can still cancel the subscription. To do so, you'll need to contact our support team, who, with your help, will be able to gather the appropriate info and assist you with the cancellation. You'll need to…

Hey @gareth71, thanks for the reply. The article Walter linked in his reply also included the advanced reinstall steps for Mac computers are well. You should be able to switch to them by clicking the "Mac" option as shown below: If those steps don't help, can you please send me a screenshot of the error message, so we can…

Hoping you've resolved this, @AccountUpgrade123! If you still need help, let us know.

Hey @leewerner, sorry to see you're having an issue with this. I just moved your post to a thread of a user that had the same issue, which they were able to resolve. Can you take a look at the info shared above, to see if it helps? Thanks!

Thanks for bringing this to our attention, @jakher1927_. If I understand correctly, the installer for the Dropbox desktop app is not showing up on your computer. Does it actually get downloaded? Have you tried downloading it using a different browser? Try this link from a different browser and let me know if it works.…

That's perfect, thanks for the confirmation, @jsolomonster! And everybody, if you need anything else or if the issue returns, please let us know. Thanks!

Hey everyone, thanks for taking the time to report this. If you're still facing this issue, can you check if you can create or upload files through other browsers? @leandrosilva mentioned that it's already working for them, so please let us know if it's now working for you too!