Hannah Dropbox Community Moderator

Thanks for the additional info, Ioana. I completely understand your concern about your files, but we'll try our best to figure this out. Can you let me know if you remember if something happened before this started happening this morning? For example, was there some kind of update on the Dropbox app or on your OS? Also,…

Hi @"IoanaH", thanks for joining the Dropbox Community! Let's see what we can find out about this. Can you please hover over the Dropbox icon in your system tray with your mouse and let me know what the sync status and version of the Dropbox app is? Also, can you clarify the following? the folder from my partition just…

Hey @"blackmountainvacayLollypop5455", welcome to our Community! While there's no way to automatically export all your files to a third-party service, if you're using our desktop app, things should be easy enough. The Dropbox desktop app syncs your files to your computer, in a folder named "Dropbox". As long as your files…

Thanks for the update here, @"cloudstoragelover". In that case, my assumption was actually wrong! I did hyperlink a couple of articles with info on the File Provider version of Dropbox and the location of the Dropbox folder in my previous reply; can you take a look and let me know if you still have questions? But since…

Hi from me as well, @"erice103". We'd really appreciate a screenshot of the error, so we can have a visual of the issue. Thanks in advance!

Hi there, @"cloudstoragelover", thanks for your post today. It sounds like your Dropbox app might have been updated to the Dropbox for macOS on File Provider version. You can confirm this under "Dropbox folder updates" in the "Sync" tab of your Dropbox preferences. Your Dropbox folder should now be under "Locations"…

Hey @"JKangas", thanks for your comment here. When an account is inactive for more than 12 months, it will indeed get deleted. However, that goes for the entire account, not specific files. You mentioned that almost all your files are gone, does that mean you can access some of them? If that's the case, inactivity wouldn't…

Thanks for that, Jim. Can you also send me a screenshot of the search results you see before you click and get the error message above?

Hey @"marleneswetland", thanks for reaching out to our Community. When you say that you want to quit Dropbox, are you referring to cancelling your subscription? If so, can you let me know what kind of issue you're having, so I can assist you better? Otherwise, you can contact our support team directly, by filling out this…

Thanks for keeping us updated, @"roddrops"! If you have an issue again, just give us a shout. Cheers!

I'm not sure yet, to be honest, @"sinbin". However, if the steps I gave you don't help, we'll take a deeper look to see what we can find. Let me know when you're ready!

Thanks for the update here, @"sinbin", this is definitely strange behavior. Have you tried uninstalling the app, restarting your PC and then reinstalling it?

Welcome to our Community, @"amgleft", and thanks for bringing this to our attention. Can you please try these steps here and perform an advanced reinstall of the Dropbox app, to see if that helps? Keep me posted.

Hi from me as well, @"mgaal". If you previously had HelloFax, you should have a Dropbox Fax account. Can you try the site I hyperlinked and let me know if you can access the account as a first step?

Sorry to hear that you're having this issue again, @"JimMcCar". Can you try the steps you mentioned that were shared with you here and let us know if they help?

No worries, Leo! Whenever you're ready, just let us know!

Hi there, @"Anna K.10", thanks for posting your question to our Community! I believe you'll find all the info you're looking for in this article from our Help Center. If you need any clarifications, though, let me know. Cheers!

Sorry to hear about this, @"roddrops". Can you give us some info on your setup, like, which macOS version you're using and which Dropbox app version? You can see the latter, along with the app's sync status, when hovering over the Dropbox icon in your menu bar.

Hey @"jmbee", thanks for bringing this to our attention. These look like some kind of temporary files, but let's see what we can find out. Can you please clarify what you mean by the following? moved the location of my folders in Finder under only the Dropbox tab Do you mean that the location of your Dropbox folder…

Hey @"bgeorgen", thanks for posting again. I moved your new post under the one from yesterday, to keep everything in one place. Now, let's get to it. Are you only having this issue on the mobile app? How about the website? Are you able to sign in as normal there? Also, can you confirm that you're using the correct Gmail…

I'm afraid that's the same ticket number that you previously gave us, @"mcresswell"; would you mind checking again? If you could also reply to my previous questions, it would really help a lot. Thanks!

Let's see, so you mentioned that you performed the steps to replace the subfolders in your local Dropbox folder on your PC, right? The Dropbox folder is just a normal folder on your computer, just with syncing abilities. That means that any actions you take, like the steps you mentioned, are controlled by your OS, not by…

Hi from me as well, @"mcresswell". I took a look at your ticket and from what I could see, it's about a desktop app issue, unrelated to your request here. Do you have a ticket with our team about your cancellation request? If not, can you give me a bit more info about your plan, so I can perhaps guide you better? What kind…

Thanks for the feedback here, @"lpvmc". I understand you've resorted to a different service to share your files. If you wish to continue looking into the empty folders issue with us, let us know and we'd be happy to investigate further with you. Thanks!

Hi there, @"monaronyc"! Thanks for your post. Did you notice that this started happening after some kind of macOS update? The Dropbox app does interact with your computer and other apps on it, while it's syncing or while you're editing files (through those apps), so I'm assuming that this is why you're seeing this…

I'm sorry to hear that you're having an issue with this, @"bgeorgen". Can you give us a bit more info on what's happening exactly? Why are you not able to sign in to the app? Are you getting some kind of error message? A screenshot better explaining the issue would be welcome as well, if you could send one. Thanks in…

Sorry to see that you're having an issue with this, @"JessMav". I just emailed you to the address linked to your Community profile, so we can check it out internally. See you there!

Hi there, @"Laura L.3", thanks for reaching out to the Dropbox Community today. Let's get right to it! After testing this on my own device, I found that I could export a file as expected and as described in our Help Center article here. When following the steps in the article, you should see the options below, which should…

Hey @"HERRYLIAO", thanks for joining our Community! Are you currently using a free Basic Dropbox account? What do you see in your plan page here? In any case, I believe that this email is just a promotional email, offering you a free trial of one of our team plans for 30 days. If you do not wish to join the trial, you can…

Thanks for the ticket number, @"p48215", I really understand how this feels. Since you discussed this with the appropriate team already, there's not much else we can offer here, I'm afraid. If you have more concerns, you can discuss it with the team on that ticket so they can give you more info. Let me know if you need…