Hannah Dropbox Community Moderator

Hi there, @"FranciscoLagos". Are you on a Basic, Plus, or Family plan? These plans can only recover versions of a file made within the last 30 days, so if the versions you want are older than that, then you wouldn't be able to recover them. You can read more about this here.

Hey @"violetarodriguez", thanks for joining the Dropbox Community. Can you please clarify what you mean when you say that you changed your login? Did you simply change the email address associated with your account? Or is it possible that you created a second account? If that's the case, the missing files might be saved in…

That's great to hear, @"boomerace", and thanks for keeping us updated on this! If you need anything else, let us know. Have a great day!

Hey @"Gordon T.1", thanks for your post. Let's see what we can find out about this. First of all, can you please send us a screenshot of how these two Dropbox folders look? You can hide the file names on the screenshot before uploading it, if you want. Also, can you click on your Dropbox icon and go to the "Sync" tab of…

Happy to help, @"Oleksii Ug"! If you need anything else, please let us know.

Hey @"aahamilt", just checking in, to see if you had a moment to see Jay's reply above. If this was resolved for you, though, please let us know!

Hey @"johnweidner", just wanted to check in with you and ask if you're still having this issue and if you managed to contact our support team. If the issue is resolved, please let us know!

Hi from me as well. @"Oleksii Ug". From what I can see, your case is with our specialists, so I'd suggest keeping an eye on that email chain for any updates. My colleague Megan has also raised the priority of your ticket, so you'll be getting a reply the soonest possible. I hope this helps!

Hey @"lucywightman", thanks for posting here and sorry to see that you're also having issues. Can you let me know more about it? What happens when you try to open online-only files on your Mac? If you could send a screenshot of the issue as well, so we can have a visual, it would be really helpful.

Hey @"Joy18"! I was wondering if you caught my colleague's reply and if you're still having this issue. If you resolved it, do let us know what worked for you. Thanks!

Sorry to see that you're having this issue, @"cyeager"; I'll make sure to pass your feedback along to our team. To see if it helps at all, please check your settings, by following these steps, to see and manage how much bandwidth your internet uses to run the Dropbox desktop app and make sure it's not limited.

Thanks for the update, @"gaurav_b"! Hmm, that's pretty strange indeed; so if you were to simply hover over your Dropbox icon, without opening a file this time, will the sync status show as "up to date"? Or will it still show "uploading"? If you could actually send us a screenshot of that, it would be really helpful!

Hi there, @"gaurav_b", thanks for bringing this to our attention. By re-reading are you referring to indexing? If you hover over the Dropbox icon in your menu bar when this happens, what do you see? Can you also let us know which version of the Dropbox app you're using and what your exact macOS version is? Thanks in…

Hmm, would you mind sending us a screenshot of this request? I'm assuming it was an email, right? Just make sure to hide your email address or any other personal info before sending it.

Thanks for your reply here, @"donetdisturb". I just sent you an email, so we can investigate this error further. Get back to me when you get a moment!

Hi there, @"ma-chong", thanks for joining our Community! Let's get right to it. So, this request means that you tried to access the shared folder (probably from the invitation email), while logged in to a Dropbox account that doesn't have access to the folder. You'll get a screen that says that you're signed in to an…

Welcome to the Dropbox Community, @"monarchy", and thanks for bringing this to our attention. If you open the Dropbox app, tap on "account", then on the gear icon and then on "clear cache", does it help at all? I'd also suggested restarting the device, just in case. Let me know how it goes and we'll go from there.

Hi there, @"paryzanka49", thanks for your post. In order for us to assist you further, we'll need a bit more info about your issue. Can you let us know what you're having trouble with? Any screenshots of the issue or any error messages would be really helpful as well. Thanks!

Thanks for letting us know about this, @"Will9001". Are you still having this issue today? If so, did you notice if this happened after your Dropbox app got the new Dropbox for Windows update? 4M files is definitely a very large number of files, but can you let me know how many files are currently within the Dropbox…

Hi there, @"Cameron Knott", thanks for bringing this to our attention. Just so I have a clear understanding of the issue, can you please guide me through the exact steps you're following for this process? If you open the Dropbox app and choose to upload the file, are you having an issues? And do you see this behavior only…

Hey @"2155271208", thanks for your post. Sorry to hear about your files missing; when was the last time you could access them in your account? Is it possible that you have two different accounts and the files are stored on the other one? As for your space usage, can you send us a screenshot of what you see here? Thanks in…

Hey @"Rianneluiten", thanks for the update here. I've just sent you an email, so we can take a closer look into this. I'll see you there!

Thanks for the update, @"bojs". Can you let me know what you saw when you tried to restore your backup through the desktop app? Were you not prompted to restore the backup, like the steps in the article describe? Did you get any error messages? Also, what's the Dropbox app's current sync status? You can see that by…

I understand where you're coming from, @"mz5". In that case, there's no way to install the Microsoft store version of the app, without the Microsoft store. I will make sure to pass your comments along to the team, though, and if you want us to continue troubleshooting the installation issue of the desktop client, let us…

Hey @"Yuni1", thanks again for your patience! I just sent you an email and I'd love it if you could send your screen recordings there, so that we can investigate further. Thanks!

Since it's on a third-party website/service, there's no way to hide it from our end. I'd suggest reaching out to Webflow for more info, in this case, Lennard.

Hi there, @"markos zotos", thanks for joining our Community! To open and edit an online-only file, the file first needs to be downloaded/synced to your computer. That means that online-only files cannot be edited anyway, so consequently, you won't receive any such notification. I hope that makes sense, but let me know if…

Does this page help at all, @"mz5"?

Thanks for the clarifications, Lennard! Does this window appear within Webflow?

Thanks for reaching out to us, @"bojs". Let's see what we can find out here. Have you tried restoring your backup using the steps in this article? And if so, what happened when you tried? Keep me posted!