Hannah Dropbox Community Moderator

Hi Sarah! I replied to your previous response here; can you take a look and let me know if you can see it and if it helps?

Hey @"DAS28", thanks for reaching out to us. Did you all install the Dropbox desktop app on separate computers and sign in to your accounts on it, when you accepted the referral invitation? If not, that would be a reason the referrals show as ineligible. Let me know if that's not the case!

Hey @"Vessel Newberry", thanks for taking the time to post to our Community! I've passed your feedback along to our team about this and your comments are very appreciated. Let us know if you need anything else!

Hey @"ilia9898870", thanks for the additional info on this. Just to make sure we've checked everything, can you check your email's spam folder, to see if the team invite ended up there? If not, you can also add no-reply@dropbox.com to your email contacts and ask the admin to re-send the invite. Let us know how it goes!

Hey @"sarah copland", I'm glad to see that you managed to access the account. Are you getting this error message when trying to view the files on the Dropbox website? Do the files that give you this error have their extensions at the end of the name? For example, file name.jpg, file name.png, etc.? If not, rename them to…

Hey @"RRGroves", I'm really sorry to hear that, I totally understand where you're coming from. Can you please check out this article and especially these steps here, to see if they help at all?

Hey @"Beatboxer", just wanted to check in and ask if the steps that Neal shared, worked for you. Let us know if you have a chance.

Hey @"Esther B.6", can you take a look at this thread and the troubleshooting suggestions on it and let us know if they help in your case as well? It looks like a very similar issue, with the same error.

Thanks for bringing this to our attention, @"shersten". Did you restart your computer or the Dropbox app when you saw that the "choose folders" button isn't working to see if it helps?

Hey @"Mudb0y", welcome to our Community. If you have any trouble accessing our support team, like Mark suggested, please let us know. Thanks!

Hey @"levinsoninteriordesign", thanks for your post! You're referring to a shared folder, right? If that's the case, then Mark is correct; the files they added won't be deleted from the folder, if you remove the user. Let us know if we misunderstood your question or if you need anything else.

Hey @"lhsrad", thanks for your post! Is this new drive an external one? Also, what is your computer's exact OS and version? Let me know and we'll go from there!

Hey @"MirandaV", thanks for reaching out to the Dropbox Community. Let's see if we can find out anything that will help us resolve this. Did you use some kind of third party app to zip your files? Also, when you zipped them, were they set to "available offline" or to "online-only"? And approximately when did you zip and…

Thanks for keeping us updated, @"The Muley"! I'm glad to see that you managed to resolve this and if you need anything else, let us know. Have a great week ahead!

Hey @"RaphN", thanks for your post and sorry to see that you're having this issue. Apart from restarting your computer and the Dropbox app like Mark suggested, can you also send me a screenshot of the icons next to your files? The ones you mentioned appear when looking at your files online. Thanks in advance!

Hey @"spiels", thanks for reaching out to us. I'll have to agree with Mark that there's no quick way to unshare folders at once. As for the option to unshare a folder, it will only appear on a folder that has actually been shared, meaning the one that you've actually clicked the share button on and shared it. If you have a…

Thanks for the update and the clarifications here, @"chzuck"! I'm glad to see that you were able to resolve the issue on your end. If you have any issues again or any other questions, feel free to let us know. Have a great day!

I hope it's okay to jump in here, @"atan87". The fact that the issue persists with the Dropbox app closed, leads me to believe it's not really related to Dropbox, but we'll try our best to get to the bottom of this. Can you let us know what happens if you right-click on the "My PC" folder and choose to "make it available…

Hey @"frozenstein", thanks for your post. Apart from what Rich asked, can you also let us know where you're trying to copy these files from and to? Is it from your local Dropbox folder on your internal drive to an external drive? Thanks in advance.

Hey @"Eric M", thanks for reaching out to the Dropbox Community. Can you please give us a bit more info as to how you were removed from the Dropbox team? Did the admin remove you and delete your account during that process or did they just convert your account back to an individual one? If they simply converted your…

Hey @"chzuck", I hope it's okay for me to jump in here as well. Just to make sure we understand the situation, can you let me know why you initially copied the files to your new computer? If you installed the Dropbox application and then signed in to it with your Dropbox account credentials, the app would sync your files…

Not a problem, @"majko123"! I just sent you an email, so we can continue our conversation internally. Just get back to me when you have a chance.

Hey @"Breausie", thanks for your post. I just sent you an email, so we can investigate your issue further. When you can, just reply to me from your email directly. Thanks!

Thanks for the update, Frank, it's indeed pretty strange. Can you check out the info on here, to see if any of the suggestions help at all?

Hey @"frank479", thanks for bringing this to our attention. Can you try searching for the file from your files explorer's search bar? Also, is there any chance the file appears in your Dropbox account online? Let me know what you find.

Thank you for the feedback, @"ColoMtnWoman"! If you need anything else, just give us a shout. Have a great week ahead!

Hi from me as well, @"Ricardo Crica". How do these files appear in your local Dropbox folder? 

Hey @"majko123"​, thanks for your patience and sorry for the delay here. We've actually been looking into this internally, so I just wanted to check in and let you know that we'll give you an update as soon as we have one. Thanks again!

I understand where you're coming from, @"daves415" and you as well @"slimy_asparagus". I did pass your feedback along to our team, so your comments are very appreciated. Let us know if you need anything else.

Hey @"pylorns", thanks for reaching out to the Dropbox Community. Since the post you replied to was a bit old, I moved your question to a thread of its own. Now, while there's no update we can provide regarding your question, and since making online-only files on Linux OS isn't possible, you can use selective sync instead.…