Hannah Dropbox Community Moderator

Hmm, do you remember disabling any system extensions in your settings? Or having another Dropbox account linked to this one? Perhaps you've turned off some kind of system extension on that account instead.

Thanks for that tip, @"SC A.", it's super useful. And I'm glad to help! If you need anything else or come across any issues, let me know. Have a great weekend!

Thanks for the screenshot, @"anbrasw"! Just to confirm we've checked everything, have you tried quitting the Dropbox app, and then re-starting it, to see if it helps?

Hey @"SC A.", thanks for reaching out to our community and sorry to hear about your issue. Generally, selective sync conflicts happen when you've removed folders from your Dropbox folder with selective sync and then you create new folders with the same names in the same location the original folders were in. Nonetheless,…

Thanks for the update, @"anbrasw"! Would you mind sending us a screenshot of the options you see when you right-click on a file or folder in your Dropbox folder? Also, does syncing work otherwise? For example, if you add a file to your Dropbox folder, does it sync to your account on dropbox.com?

Hey @"anbrasw", I hope it's okay for me to jump in here! No need to reinstall the Dropbox app just yet. Can you please describe the exact steps you followed to make your files online-only? And if you navigate to your Dropbox folder, select your folders, right-click on them and choose the "make online-only" option, does…

Hey @"Alain Church", I just sent you an email, so we can continue investigating your issue internally. Thanks.

Thanks for the update, @"Scukobyte". Hopefully, this will get resolved for you really soon, but if not, do let us know. Just make sure to keep an eye on the bandwidth limits as well, so that you don't have this issue again.

Hey @"ahmad8rm", thanks for posting today! Let's see what we can find out about this; can you please send us a screenshot of what you see on this page? That is the Plan page of your account settings and should show us how your space is being used. You mentioned that you don't have any backups, but if you perhaps have any…

Thanks for your update here, @"steinarb". I'm afraid that if the minimum system requirements are not met, issues like this are kind of expected. I did, however, pass your comments and feedback along to our team about this. Let us know if you have any other questions.

Hi there, @"Scukobyte", thanks for your post. From what I understand, your sharing was paused after exceeding your sharing bandwidth limit. Is it the first time that you're having this issue? If so, the issue will resolve itself after 24 hours; you can read more about this here. I hope this helps and if you have any…

I'm glad you were able to find the issue, Wilbur! If there's anything else we can do, let us know. Have a great day!

I see, thanks for the screenshot, Wilbur. Can you please use the steps in this article to view the size of your files and folders on our website, to see if we can find what's causing your account to be over-quota?

Hey @"WilburNJ", thanks for the nudge here. I'm sorry you feel that way; we really appreciate your feedback and I did pass your comments along to our team about this. However, I'd be happy to investigate this a bit further, if you'd like, so we can see what's happening. Can you please send me a screenshot of what you see…

Thanks for the update and the screenshot, @"gordon99"! Is this what you see if you click on the "Dropbox" option on the sidebar of your file explorer as well? Also, can you please click on the arrow that shows the hidden icons in your system tray, at the bottom right of your screen by the clock to see if there's a small…

Hey @"litgit", thanks for keeping us updated on this; I'm glad to see everything is back to normal now. I've passed your feedback along to our team as well, so thanks for your comments, we really appreciate them. If you need anything else in the future, please let us know!

Glad to see this now works for you, @"pete67236"! If you come across any other issues, please let us know. Have a great day!

Hey @"6062535", would you mind sending us a screenshot of what you see on this page?

Thanks for the suggestion, @"FFHC"! I've passed this along to the team. Let me know if you have any questions!

Hey @"bernie228", just to confirm, are you having this issue while the Dropbox app is closed? How long have you been having this issue? And which version of the Dropbox app are you using? You can see that by hovering over the Dropbox icon in your system tray.

Hey @"ZedVal", welcome to our Community. I moved your post to the section of the Community that's dedicated to solving issues such as your own. In order to help you, I'll need some additional info about the issue. Do you mean that you're updating your files on one computer and your updates are not syncing to the other one?…

Thanks for your feedback on this, @"Suhani". I've made sure to pass your comments along to our team. If you have any questions, please let us know. Have a great day!

Hey @"14mo444rp4", thanks for joining us here on the Dropbox Community. Would you mind sending us a screenshot of what you see on the plan page of your account settings here? Do you perhaps have any shared folders or backup files taking up your space? Thanks in advance!

Hey @"nw_photolaureate", thanks for your post. A Dropbox shared link allows access to the content it's created for, so if you create a link to a folder, the recipients will gain access to the folder and whatever is in it. That behavior shouldn't change when adding password protection to the link; is this not the behavior…

Not a problem, @"ccjc4sub". If you need anything else, just give us a shout and we'll be happy to help!

I completely understand, @"ccjc4sub". Rest assured that your feedback and comments about this have been passed along to our team. If you'd like to, we could open a ticket so we can look further into this and see if there's some way we can further assist, but I just wanted to assure you that I've personally passed…

Thanks for the confirmation, @"PDub81". I just sent you an email, to investigate and see what we can find out about this internally. Just get back to me when you can. Thanks!

Hey @"PDub81", I hope it's okay for me to jump in here as well. Are you only having this issue with text files or with other types of files as well? Do other app functions work as normal or does the app crash while performing other actions too?

Thanks for sharing what worked for you, @"Useronemillion"! I'm glad to see the issue was fixed. If you have other issues or questions, please let us know. Have a great day!

Not a problem, Emily! Hmm, did you actually use selective sync to unsync the particular folders before? And after reinstalling the Dropbox app, did you choose to sync all your folders to the Dropbox folder, including the ones that were previously unsynced?