Hannah Dropbox Community Moderator

Not a problem, Andrew! See you around the Community!

Hey @"amschulman", thanks for the update here. I'm afraid that this is the expected behavior with the backup folder and there's no Dropbox way of changing this. I hope this clarifies things, though, and if you have any other questions, please let us know.

Hey @"cevenhuis", sorry to see you're having trouble. Can you please check and let us know the status of the referral in your account settings?

Yes, Evelyn, I'm certain. 🙂 You can test this on your end with a test shared folder, if you want as well.

Hey @"LilyMuseic", thanks for taking the time to post to our Community. If when you tried to remove a member from your shared folder, you got the message that you need to remove them from the parent folder, what you need to do is just to go back a folder or two in the hierarchy of this particular folder. For example if the…

Hey @"Natmonster", we really appreciate your feedback here. Can we send you an email, so we can look into this internally?

Hey @"EnAr", have you searched your hard drive for the files, to find where they might be located?

Thanks for the update here, @"TurquoiseWoman". The selective sync section will show you all the folders that are available and synced in your Dropbox folder and your account online, will also show you the files and folders that are actually synced to your Dropbox. Can you check the sync status of the app for us? You can do…

Hey @"everlynfrank", thanks for posting your question to the Dropbox Community today! If you leave a shared folder, the owner will not get a notification about it. As they can see who has access to the shared folder, though, if they check the "who can access" section, they'll see that you're no longer a member. But they…

Hey @"dluptonmd" and everyone else that's still having this issue. Have you reached out to Microsoft for more info about this? And if so, what did they get back to you with, please?

Hi again, @"Sleepless Digital"! Can you please download and run the Dropbox installer, to see if that does the trick? If not, please uninstall the Dropbox app, restart your computer and then reinstall it and let us know how it goes.

Thanks, @"kn03del", I've just sent you an email, so we'll continue there.

Hey @"dpell", thanks for joining our Community. I assume you're referring to screenshots on your computer and not your phone, right? If so, you should be able to find the preferences, after clicking on the Dropbox icon in your system tray/menu bar. Click on your initials/profile pic and you'll find the preferences option.…

Hey @"kn03del", what is the exact OS version of your device? If uninstalling and reinstalling the app didn't help, can we send you an email, so we can take a closer look?

Hey @"Sandy_D", sorry to jump in here. I understand where you're coming from, so can we reach out to you via email, to investigate this further?

Thanks, Carol, we already have it actually. 🙂 I just sent you an email, so we'll continue together there.

Thanks for the update, Frank. Did you try to restart your computer, to see if that helps with this error?

I see, thanks for trying, Carol. May we reach out to you via email, so we can investigate this further?

Sorry to jump in here, @"ABC_999". Can you please let us know which steps you followed to get to the Dropbox version in your screenshot? Were you able to locate the Dropbox icon? And if so, what do you see when hovering over it? We're particularly interested in the sync status. Also, if you can give us the ticket number…

Hey @"Secomo", sorry to see you're having a syncing issue. Would you mind giving us some more info on the issue? Has the update to the new Dropbox for macOS version finished? What's the sync status and version of the Dropbox app? You can hover over your Dropbox icon to see this info.

Hey @"Frank H.25", thanks for posting to our Community. Is the second Dropbox folder (the D:\Dropbox\Dropbox) the one that has all your files and is actually syncing? If that's the case, try renaming the first Dropbox folder to something else, to see if that helps. Let me know how it goes.

Thanks for bringing this to our attention, @"wmitchell1991". No incidents have been reported for our systems today, so this is quite strange indeed. Are you having this issue only with Word for the web or other MS Office web apps as well? And is it affecting all your Word files or specific ones? Are you having any issues…

The plan page actually shows the used data up to 1 decimal place, that's why it's rounded up to 2.6 GB.

Hey @"dpawson", would you mind giving us a few more details about your issue? If you can send us screenshots, so we can have a visual of the issue, that would also be greatly appreciated.

Hi there, @"JuanaM". Can you check that your device has all the correct system requirements for the Dropbox app to be installed?

Sorry to jump in here, @"Basinski"! What is the email address of the sender of this email? 

Hey @"Charles S", thanks for reaching out to the Dropbox Community. Certain file types cannot be previewed on our website and .hevc files should be one of them, but were you able to preview them before? Do you get the same behavior with other browsers as well? And you should be able to see a little camera icon right above…

Sorry to see you're having this issue, @"JHOLLAND". Firstly, can you let me know the sync status and version of the Dropbox app on your computer? You can see that by hovering over the Dropbox icon in your system tray/menu bar. Is only the option to make your files online-only that's missing, or are you missing all Dropbox…

We appreciate your feedback here, @"phasetech". I'd also suggest checking your Dropbox bandwidth settings, to make sure your download speed is not limited.

Hey @"taskman", to calculate the size of your folders, you'll need to go to the All files page, hover your mouse right on the left of the "who can access" column header, click the arrow and choose "size". This should allow you to see the "calculate size" option after clicking the "..." (ellipsis).