Hannah Dropbox Community Moderator

Hey @"David W.136", thanks for bringing this to our attention. What's the current sync status, when hovering over the Dropbox icon in your menu bar? Also, if you try and move one of those files out of the Dropbox folder and then back in, does that help it sync?

Thanks for the update, Ced and @" GPF Campaigns". Have either of you tried to use the Dropbox desktop app for your uploads instead?

I'm happy that we at least solved the issue, @"cloudres". If you come across this or any other issue again, please let us know. Have a great week ahead!

Hey @"Sleepless Digital", thanks for bringing this to our attention. Are these update requests about the Dropbox app? Can you please send us a screenshot, so we can have a look at this? Thanks in advance!

Hey @"TurquoiseWoman", thanks for letting us know about this. Do you think that this is connected to Dropbox somehow? These icons that are missing, were they perhaps shortcuts to folders in your Dropbox folder? And would you mind sending us a screenshot, so we can have a visual of the situation as well? Thanks in advance!

Hey @"greg1245", thanks for reaching out to our Community. I just tested this on my own device and if I actually tap to hide the options in the sections above and under the photo, I don't have to tap for each photo every time I swipe to the next one. Are you using an iOS or Android phone? And are you using the most recent…

I don't think that would be possible, @"ashishdhage". It would need to be an external drive, however, we appreciate the feedback here. I'll make sure to pass this along to our team. If you need anything else, please let us know!

Thanks, Carol, for checking that! Just to confirm, can you double-check if the address this email went to and the one you used to sign in the other day, are the exact same? Check for any small differences like a "." anywhere, etc. Also, could you possibly have any other devices connected to the account that you used to be…

Hey @"cloudres", so if you were able to restore the file to a previous version, that means that the file was edited at some point, for it to have a newer one. If it was only edited once, that action is what might have caused it to be corrupted. If you see in the version history that it's been edited more than once, I'd…

Sorry to jump in, @"JoolzM". Would you mind trying this through a different browser or an incognito window? If you get the same behavior, can you send us some screenshots, so we can have a visual of the situation as well?

Hey @"Natmonster", this might actually have been sent by mistake, but I suggest you take a look at your security page here, for any unknown connected devices or web sessions, to be sure. You also mentioned that you reached out to our team about those emails; do you happen to have the ticket numbers from those…

Hey @"johnni88", just to clarify, deleting the photos from your camera roll, won't affect the photos that are stored in your Dropbox account, like Rich mentioned. But the Dropbox app on your phone is a mirror of your account on the website; any changes you make to your files on the app, will be reflected in your account…

Sorry to hear that, @"blueice". How large is the file you're trying to upload?

Hey @"carol134", that sounds pretty strange indeed. If you go to your email account and do a search for "Dropbox" items, does it bring up any old Dropbox related emails from before this happened? Just make sure to double-check if the address you see here, is the exact same one as your original email address, check that…

Hey @"carlosp", sorry to jump in here. Secondary emails are indeed for sharing purposes, so it should work. Did you check the page that Jay linked you in his response above, to see if you can locate the folder there, to check if it worked?

Hey @"umi1", is this new computer connected to the same network? If so, can they try from a different one?

Thanks, Bill, I just sent you an email, so we'll continue working on this case there.

Hey @"xleong91", sorry to see you're having trouble accessing your account. Have you taken a look at the info here, to see if you find something helpful?

Hey @"Putao010", thanks for posting your question to our Community and happy Friday! You can create a folder in your Dropbox, just like you would with any other folder, and then you can create/copy a link to the folder, by following the steps in this article. I hope this helps, but let me know if you have any questions!

Hey @"babyblues", sorry to see you'r'e having this issue. If you disable OneDrive and restart your computer, does the issue persist?

I'm afraid that for security reasons, we can't access those links with the screenshots; if you can attach the actual screenshots in your next response, it would be really helpful!

Hey @"drumsuser1", this sounds like an offer for app store purchases, so I would suggest you try this through the mobile app instead. Let us know how it goes!

Thanks, Trey, I just sent you an email, so we can continue there. 🙂

Hey @"Jack95", thanks for taking the time to post this. We really appreciate you sharing your thoughts about collaborative work through the Dropbox desktop app. I will make sure your comments are passed along to our team. In the meantime, since you mentioned Microsoft files as well, you might find the Dropbox badge feature…

Hey @"karenrands" and @"taskman", to get an idea of the space you're using, make sure to check the plan tab in your account settings. Does it report that it's shared files taking up your space? And have you followed the steps in this article to see the size of files/calculate the size of folders in your Dropbox, to see…

That's great to hear, @"Luckystar1952 "! If you need anything else, make sure to let us know. Have an awesome day!

Hola @"Talento", lamento ver que estás teniendo este problema. ¿Ya te comunicaste con el equipo de soporte de Dropbox Sign al respecto? En caso afirmativo, ¿podría facilitarnos el número de ticket de su comunicación? Por cierto, si desea publicar en español, también tenemos una sección en español en nuestra Comunidad.…

Thanks for clarifying this, @"xxplosiv88". We really appreciate you sending along your feedback about this feature and rest assured that your comments will be passed along to our team. Let us know if you have any questions.

Thanks for keeping us in the loop, @"Niaseer"! I'm glad to see that the issue was resolved, but do let us know if you come across it again.

Thanks for the update here, @"stephenbigcuddles"! Happy to see that this was resolved for you and if you need anything else, please let us know.