Hannah Dropbox Community Moderator

Hey @"Jehad_226", how did you initially upgrade your account? Was it directly from our website, or from the Dropbox app on your mobile device (billed through iTunes/Google Play)?

Let's see, I just sent you an email, to see if we can figure out the access issue and we'll go from there. Make sure to get back to me, when you have a chance.

Just to clarify, @"bleedeex", if the file has been deleted more than 30 days ago, we won't be able to restore it, like Mark mentioned. But I sent you an email, so we can investigate and see what happened to it. When you have a moment, please reply back to me.

Hey everyone! This issue should now be resolved. If you've unsubscribed from those emails, you should no longer be receiving them, but let us know if you still have any issues. Thanks!

Hey everyone, I wanted to let you know that a fix has been implemented for this issue. You shouldn't be receiving these emails any more, if you've unsubscribed from the option at the bottom of those emails. If you see that you're still having issues, please let us know.

Hey @"DreamingUser5389", thanks for bringing this to our attention. It might seem insignificant, but can you try to turn camera uploads off from your settings and then back on, to see if that helps? Keep me posted.

Hey @"rovf", thanks for letting us know about this. Can you please hover your mouse over the Dropbox icon in your menu bar, to see the sync status and the version of the app? Also, if you go to ~/Library/CloudStorage, are you able to find the Dropbox folder? Let me know and we'll go from there.

Hey @"MNJ", are you having trouble installing the Dropbox desktop application with the same error message as the OP? Any additional info would be really helpful.

Thanks for joining us here on the Dropbox Community, @"Matthewg"! Can you please doublecheck if the email app you have installed can open .msg files? If you save the file from Dropbox to your device locally, are you able to open it from there as normal? Let me know what you find.

Hey @"diethylether", would you mind trying these steps, to rebuild the Spotlight index on your computer, to see if that helps?

Thanks for your reply, Mick! At the moment, the default is for the "Remember me" option to be checked, however, we appreciate your feedback on this; I've passed it along to our team. If you need anything else, don't hesitate to let us know.

Hey @"YALCHIN", thanks for reaching out and for giving us your ticket number. After looking into it, I can see that you have received a reply from our team, so make sure you check out the info they provided there.

Did manually signing in not work either, Alessandra? Are you getting the same error?

Hey @"acej", are you still having issues with your Dropbox application? If you still need assistance, please let us know.

Sorry to jump in here, @"Darleen2". Just to clarify, a shared link gives view-only permissions on a folder, whereas a shared folder needs to be added to someone's account to be accessed and also takes up space in the account. How are you opening this link? Do you have it in an email and when you tap on the link, it just…

Happy to hear that, @"jamiereece"! Let us know if you still have any issues. See you around the Community!

Hey @"Scrappy_Monkey", have you perhaps tried the beta version, like Walter suggested here?

Hey @"Admin2020", thanks for posting your question to our Community. Selective sync is indeed a device specific feature, but it's only available on the Dropbox desktop app. Like Mark mentioned, there's no way to restrict folders on the Dropbox app on a mobile device, like an iPad; you'd have to remove the user's access…

Sorry to see you're having trouble cancelling your subscription, @"Earnest dailey". Have you tried reaching out to our support team directly about your issue?

Hey @"xlimonade", did you upgrade directly from our website or from the Dropbox app on your phone (billed through iTunes/Google Play)? And which plan do you see in the plan tab of your account settings here?

Hey @"bleedeex", thanks for reaching out to our Community. I'm really sorry to hear about this. I'm afraid that if the file was deleted more than 30 days ago, we won't be able to restore it. We could send you an email if you want, so we can look into what happened to it and how long ago it was deleted, etc. Let me know if…

Sorry to jump in here, @"fssbob". I understand where you're coming from, so a way to avoid this, if you'll no longer be using your old computer, would be the following: * Before the migration, unlink the old computer from Dropbox. This will disconnect it from your account. * Delete the Dropbox app and the Dropbox folder…

Hey @"Mick05", thanks for reaching out to the Dropbox Community today! This should be a setting in your browser, but would you mind sending us a screenshot, so I can confirm? Just please make sure you hide any personal info on the screenshot, like your email address, password, etc. Thanks in advance.

Sorry to jump in here, @"triangle4". When you change your email address, your connected devices should show this change automatically, so this is kind of strange indeed. Did you restart your computer after changing your email address, to see if that helps?

Hey @"jamiereece", thanks for reaching out to us. Is it possible that you enabled our backup feature or are a member of any shared folders? What does the plan tab in your account settings show? And do you see any files here?

Hi there @"Ifer", thanks for reaching out to the Dropbox Community. This feature is actually still available, so is it possible that the app you're trying to embed images to, no longer supports this? Also, if you're an app developer using this in your own code, can you please make sure that your app can follow redirects?…

Hey @"Iron_Mind", sorry to jump in here. You could upload the files in batches of less than 50 GB through the website but we'd actually suggest you do this through the Dropbox application. You should have no issue dragging and dropping all the files at once to your Dropbox folder, in order for them to sync to your account.…

Hey @"sazenicka", thanks for joining the Dropbox Community and let's see what we can find out about your issue. The first thing you'll need to check, is the sync status and version of the Dropbox app on your computer. You'll need to hover over the Dropbox icon in your system tray/menu bar to see this info. Also, when was…

Hey @"JimHesterman", do you see any files in your Dropbox folder with a circular progress indicator next to them? This should give you an idea of what's currently syncing.

Thanks for the update, @"Simonp0123" and @"Rammi-Kanj"! I'm happy to see that this worked for you and rest assured that your feedback has also been passed along to our team. If you need anything else, please let us know.