Hannah Dropbox Community Moderator

I see, thanks for the clarification, Assaf. Since that's the case, I would suggest allowing the app to finish syncing first, before you move the Dropbox folder back to its original location. Not sure why the app would prompt you to move the Dropbox folder in the first place, though. Do you remember what it said or grabbed…

Hey @"mrcmrc", just wanted to check in and see if the issue was resolved for you or not. Keep us posted!

Thanks for trying, @"PastaShock", once you have the screenshots please send them along.

Hi there, @"Assaf I.", thanks for posting to the Dropbox Community! Would you mind providing me with some clarifications on the following? i tried to open dropbox from the programs below and it offerd me to put the dropbox folder on another location on my computer Which programs prompted you to move your Dropbox folder? In…

That's true, Steve, the status of the files is exactly as you guessed. The ones with the cloud icon are in a state we call 'online-only'. You can see more about the sync icons and what they mean here. The online-only files don't take up physical space, so they should also sync pretty quickly. What's the app's sync status…

Hey @"Closing_Business", thanks for joining the Dropbox Community! From what I understand, you had a Business team account for work, which is currently in what we call a locked state, right? If that's the case, the article I hyperlinked above includes all the info you need on how to proceed with this. If, however, you do…

Hey @"ryan_ormond", thanks for your post. Are you getting this error on the Dropbox website? Have you tried using the Dropbox desktop app to add files to your account as a workaround? Let me know how it goes!

Hey @"damosol", can you try the steps here to disable plug-ins in Safari, to see if it helps?

Thanks for the reply here, Steve. There should have been an "Advanced" setup option during the installation process, but no worries, we can fix it. Before we try anything, though, can you let me know what you mean by "no files have been saved"? Did you pause syncing before they started downloading?

Hi there, @"mn48fan", thanks for letting us know about this. Just to make sure we're on the same page, can you let me know how you're uploading your photos and screenshots from your phone? Are you manually uploading them or are you using the camera uploads feature? If you open the Dropbox app on your phone, can you access…

Thanks for bringing this to our attention, anonymous. Which version of the Dropbox app are you currently using? Have you tried uninstalling the app, restarting your device and then reinstalling it to see if it helps? Let me know how it goes!

Hey @"Steve R.8", thanks for posting to the Dropbox Community! To be honest, to avoid moving files around and possibly getting permissions issues, the best way to go about this, is to simply install the Dropbox desktop app to your new computer and sign in to your account. The app will subsequently create a Dropbox folder…

I see, thanks for the update, Ryan! I actually sent you an email, so we can take a look into this internally. See you there!

Thanks for taking the time to post your feedback on this, @"AntonEgo". I've made sure to pass your comments along to our team. Let me know if you need assistance with anything else.

Hey @"reethi", welcome to our Community! Can you please take a look at this article with some common causes and fixes for this issue and let me know if it helps? Thanks.

Hi Mark! Conflicted copies can also happen if files are edited from the same account but from different computers at the same time; could that be the case? Also, to answer the question about selective sync, the feature is actually device specific, so any changes you make on one connected computer, won't affect the other.…

Hey @"auramax", thanks for posting to our Community. Would you mind giving us a bit more info here? Which platform are you using and how are you sharing this file? Any additional info would be helpful. Thanks!

Hey @"JannieHooijer", thanks for reaching out to the Dropbox Community. I looked into this and I can see that you did reach out to our support team and your issue was resolved. I'm glad to see that and if you need anything else, please let us know. Happy holidays!

Hey @"jeroenws", thanks for your post! You are actually right on the money with the steps here. You'll basically need to unlink the computer first, by signing out of the Dropbox desktop app and then uninstall it. After the Windows process is done and you reinstall the Dropbox app, but don't want to re-download all of your…

Hi there, @"Ryanmeston07", thanks for joining us on the Dropbox Community! That's pretty strange indeed; can you check how your plan looks in your account settings online? Also, how did you upgrade the account? Directly from the mobile app on your iPhone? If so, try these steps to restore your purchase and see if it helps.…

At the moment, I'm afraid not. Can you let me know when this issue started?

Hi there, @"Jill G.10", thanks for bringing this to our attention. That's pretty strange indeed; can you open the app, tap on "account", then on the gear icon and then on "clear cache" to see if that helps? If not, try deleting the app altogether and then reinstalling it. Let me know how it goes!

Hey @"dancinggrace", thanks for reaching out to us. I moved your post to a new thread, since the one you posted in was pretty old. Since you're having an issue with your two-step verification, I'd suggest reaching out to our support team directly. To do so, open a private browsing/incognito window on your browser and go to…

Hey everyone, this idea has been closed due to inactivity. Thank you for your suggestion, and if you have another idea to share, please do! 

Thanks for taking the time to post to our Community, @"pentagramwookie". First of all, I wanted to say that I understand where you're coming from here. We really appreciate that you took the time to write your thoughts on the "date modified" sorting option. I'll make sure your feedback and your comments get passed along to…

Welcome to our Community, @"emmav"! Let's see what we can find out about this. Did your boss share individual files with you or folders? Do you know what steps she followed to share them? And if you go to your shared page, are you able to see them? Let me know and we'll go from there.

Hey @"Kuroo", thanks for your post here and sorry to hear about that. Have you checked the info here to see the reasons why this might have happened? If this is the first time it happens, you'll be able to share files again after 24 hours, so the issue should resolve itself. Let me know if you have any questions.

Hi there, @"GLSmyth", thanks for your post today! Is it possible that besides the files you deleted, you have some shared folders or backups taking up your space? Let me know what you find.

Hey Alan, I saw that you replied to my email and I just replied back to you. We'll continue there.

Hey @"Frank P E.", thanks for bringing this to our attention. Can you please reply back to your support ticket, so I can assist you further over there? As for you @"TNunan", are you also having the same issue on a beta or a stable version of the Dropbox app? What do you see when you hover over the Dropbox icon in your…