Hannah Dropbox Community Moderator

Hi from me as well, @"tholmes33". The best way to go about this would be to separate the files in batches, upload one batch, make it online-only and then continue with the next one. It might not be ideal, but for the files to actually sync to the account, they initially need to be in their original form and take up hard…

Hey Simon, this does make sense, thanks for the clarification! It sounds like a Dropbox team might be what you need. Any individual Dropbox account can be upgraded to a team account and that will be the first admin account. Then, the admin can invite the rest of the members to the team. That can be new free Basic Dropbox…

Hey @"simontranspeed", thanks for posting your question to our Community! Each person on this team is using an individual Dropbox account and not a Dropbox team account, right? It would be great if you could clarify that, because with a Dropbox team account, each user still has their own account, but they're all part of a…

Thanks for the update and the additional info here, Gabriel. I totally understand where you're coming from. Would you mind checking your selective sync settings here and letting me know what you see there? Do all your folders appear in the list there as checked?

Hey @"mgry", thanks for the updates here. If you only have three image files in your account, there must be something else that's taking up your space and filling it up. Would you mind taking a look at your backups page here, to see if you have any backup files?

Hi there, @"mummadrai", sorry to see that you're having this issue. Would you mind sharing the ticket number for your communication with our support team with us, so we can take a look? Thanks in advance!

Hey @"Gabriel_H", thanks for joining the Dropbox Community! Making files online-only and available offline is different to the selective sync feature, which allows you to remove folders from your Dropbox folder, but let's see what we can find out about your issue. When you do go to the selective sync settings, per the…

Thanks for sharing this info with us, @"ajw31"! I'm glad to see that your issue is resolved. If you need anything else, don't hesitate to let us know. Have a great day!

Hi there, @"K2A", thanks for bringing this to our attention. This sounds like a notification for a shared file, which is something any Dropbox user can send you, if they know your email address. Of course, if you don't recognize the sender or the file and you think it's suspicious, you can report it to us. Here are all the…

Sorry to hear that, @"databyte". I understand where you're coming from though, so I passed your feedback to our team and if you need anything else, let me know.

Hey @"ericdou", I just sent you an email, so we can investigate this further. See you there!

Hey @"phjsw", thanks for reaching out to the Dropbox Community! We really appreciate your feedback on this integration. As a first step, I wanted to clarify if you're perhaps using the Dropbox Replay integration with DaVinci Resolve. Also, can you send us some screenshots of how the two uploaded files appear in your…

Hi there, @"salesforceadmin123", thanks for posting! I wanted to let you know that as of October 14, 2025 we've ended support for our integration with Salesforce, which you can read more about here. However, I'd be happy to investigate this for you, so I'll check with our team and get back to you, once I have more info.…

Hi from me as well, @"Shauna1316". And thanks for the ticket number. I passed your comments along to the team and raised the priority of your ticket, so the agent working on your case will get back to you as soon as possible. I hope this helps!

Hey @"langconf", thanks for joining our Community. I looked up your ticket (thanks for the number) and added your comments there for our team to review. I've also raised the priority of your ticket, so the agent working on your case will get back to you the soonest possible. I hope this helps!

Thanks for taking the time to share your thoughts on this, @"skiibum", I totally understand where you're coming from. I'll make sure that the team knows how you feel as well. Let us know if you need anything else.

Thanks for the update and the additional info here, @"Photo O.". Please get back to us when you have more info on what Jay suggested and we'll go from there!

Thanks for letting us know about this, @"Lorrije". To check which account the payments are for, can you please go to this page to provide your billing info and see which email address is linked to the paid account? Is it the same email address your Basic free account uses? In the meantime, I looked up your ticket and I can…

Hi there, @"MalcolmGillott", thanks for bringing this to our attention. Can you let me know the exact version number of the Dropbox app that is giving you this behavior? Have you uninstalled-reinstalled the app to see if it helps at all? Thanks in advance!

Thanks for the update, @"requiredname". To investigate this a bit further, I just sent you an email, so we'll continue there. Cheers!

Hey @"requiredname", thanks for bringing this to our attention. This can definitely be very frustrating, so let's see what we can find out. I understand the initial issue is that you can't open the Dropbox app; can you let me know more about that? Are you getting any error messages? Also, regarding uninstalling the app,…

Thanks for the update, @"jfreeman". That error leads me to believe that it does have something to do with your antivirus or some other kind of security program, like perhaps a VPN or firewall? If you have any of those, can you temporarily disable them, to see if it helps?

Hi there, @"Kismuntr", is the syncing still stuck like that? Also, how many files do you currently have in your Dropbox folder?

Hey @"ericdou", thanks for the update here. I'd suggest taking a look at this FAQs page, with some info about referrals, common causes of the issue you're facing and possible fixes. Let me know if it helps.

Hey @"jfreeman", thanks for bringing this to our attention. Can you please click on the link (.txt file) at the bottom of the error window and send me a copy or a screenshot of that error log, so I can take a closer look? Thanks in advance!

Hi there, @"Edparrish", thanks for joining our Community and sorry to hear about your folders. Were these folders shared with others or only accessed by you? Can you take a look at your deleted files page, your events page and your shared page (if they're shared), to see if you can locate them? Let me know what you find.

Hi there, @"clear554", thanks for posting to the Dropbox Community! The truth here is that when you add a shared folder to your account, the folder will take up space in your account as well, not just the owner's. Since you only need view/download access, though, the owner of the folder can send you a "view-only" link…

Thanks for posting here, @"Larry95", and sorry to see that you're having an issue with this. Can you give us a bit more info on the issue, for example, what error message your folder members are getting? A screenshot would also be really helpful, if you can get one. Or do they not even see an "upload" button when accessing…

Hey @"Suzana2", just wanted to touch base with you and see if you're still having an issue with this!

Hi from me as well, @"JonR"! Before you paused syncing, was your local Dropbox folder showing the exact same files as your online account? And was the Dropbox app syncing as normal? Also, I was wondering why you paused syncing in the first place. In any case, though, the app will need to sync the deletions you made while…