Hannah Dropbox Community Moderator

Hey @"Seema H", do you mean that you can't see their response? Can you go through your emails, to find the email chain and see if you can access their response from there?

Thanks for these screenshots, @"ECB"! From what I can understand from them, it seems that on your new computer, you've enabled our backup feature, which backs up your desktop files to Dropbox. Is this something you intended to do, when you installed Dropbox on your new computer?

Hey @"LesleyHall", thanks for the additional info. Is your space all used up indeed? What does the plan tab in your account settings show? Are you still receiving these emails? And have you checked the size of your files in Dropbox, to see which ones are taking up your space?

If they're available locally and you can open them as normal, yes. They will of course get deleted from Dropbox, but you can move them to any location you prefer.

Hey @"dunlapjs", thanks for your replies here. So, once you make the files available offline and they are available on your computer, then you should be able to drag them out of the Dropbox folder again and you won't have the same issue. The Dropbox application saves them to your Dropbox folder, which is on your internal…

Thanks for this info, this indeed a strange issue. Can you let us know if the file types of the photos and videos that do not show up are different from the ones that do show up? Meaning, what's the extension (.mp4, .png etc.) of those files?

Hey @"michenk", I'm afraid that this is not something that can be undone. However, as a workaround, you should be able to just use Google Docs etc, to recreate your files, by creating new ones and copying the contents from the files that were converted. I hope this helps!

Happy to hear that, @"NickeyMdy"! If you come across this issue again, please let us know. Have a great day!

Hey @"tdubois1", thanks for the update here. The names of the non-team members that viewed the files while signed into their Dropbox accounts, would appear in the viewer info. However, if someone viewed the file through a link and they weren't signed into Dropbox at all, they will appear as that "external participant" you…

Hey @"NickeyMdy", are you getting any error messages, like the OP, when you open the Dropbox app? If so, can you please send us a screenshot?

Hey @"Chris L.22", is it possible for you to update your macOS to 13.3 or higher? That should resolve this issue on your computer.

Hey @"BENFIT", thanks for posting your query today! If you have a Dropbox Professional or Business account, you can have access to the following shared link permissions: 1) Option to set password for your link 2) Option to disable downloads 3) Option to add an expiration date on the link You can see more info about this…

Hey @"Phunkeesea ", thanks for your feedback today. We can definitely look into this, because I'm sure there's something we're missing, so let's get into it. When you say that Dropbox keeps asking you to join, can you please elaborate? Or better yet, if you can send us a screenshot of the pop-up, that would be really…

Hey @"izzywizzy", welcome to the Dropbox Community. While you can't see the creation date of a file in the list view, if you select a file and look at the (i) info on the right side of the page, specifically in "Properties", you should be able to see the "date created" metadata of each file. I hope this helps. Let me know…

Hey @"VictorRayan", thanks for posting again, I hope you're well. Did you get a message that the process is complete? And where are you seeing this behavior? On the Dropbox website or locally on your computer's Dropbox folder? Let me know and we'll go from there.

Hey @"Wanft", thanks for bringing this to our attention. Can you please let us know the exact version and sync status of the Dropbox app on your computer? You can see that, by hovering over the Dropbox icon in your menu bar. Have you already gone through the update process for the application, to the new Dropbox for macOS…

Hey @"Rick C.21", thanks for posting to our Community. When someone upgrades to a Dropbox Business plan, their folder structure changes; all the folders and files they have in their account are moved into a folder with their name on it. This is the team member folder and everything outside of this folder, is called the…

Hey @"Pozos", thanks for letting us know about this. Can you check the exact version of the Dropbox app and the sync status of the app, by hovering over the Dropbox icon in your menu bar? Also, which macOS version is your computer running? Have you tried unlinking and relinking Lightroom to your Dropbox, to see if that…

Hey @"ECB", thanks for writing to our Community! You mentioned that you don't want your Dropbox files and folders to be cluttering your desktop, but that you want to click the Dropbox icon to access them in your file explorer. Do you mean that you'd like to see their names, but you don't want them to take up space on your…

Does uninstalling the Dropbox app, restarting your device and then reinstalling the app help?

Hey @"CR05", what Rich mentioned is true, so try to reach out to our support team, the way he suggested. Let us know if you have any issues with that.

Thanks for the update here, @"M S.1". Do you see these photos in the photos page online? Or are they missing from there as well?

Hey @"Chris956", I just sent you an email and we'll continue there!

Hey @"prb0310", thanks for reaching out to the Dropbox Community. Is it possible that it's backup files that are taking up your space? What do you see on this page?

Thanks for posting to our Community, @"Hannah_Rose07"! Actually, when you upload files to a file request, the recipient doesn't really see your email address, but they see your name. So they're going to see whatever first and last name you have on your personal Dropbox account. I hope this helps, but let me know if you…

Hey everyone, thank you for reporting this issue to us. Like @"TORLEY" suggested, anyone still having this issue, can you go to your account settings, turn off the "early releases" option and then run the Dropbox installer (without uninstalling the previous version) through this link, to see if that helps?

Hey @"Jackie123", does backup appear as disabled, when you go to your backups page online?

So, they're only missing from the photos tab, right? If that's the case, can you tap on "account", then on the gear icon, then on "clear cache" and restart the app, to see if that helps?

Hey @"Traub", thanks for posting! I moved your post to this thread with more relevant info about your query. You got it exactly right, but you can read more about it above as well. I hope this helps!

Hey @"amv67681", do you mean that you upgraded your account, but it still has the space of the free Basic one? How did you make the upgrade, please? Did you use our website and pay with your credit card or did you use the Dropbox app and pay with iTunes/Google Play?