Hannah Dropbox Community Moderator

Hey @"aashirwad" and @"ewgibb00", I moved your posts to this relevant thread. I would suggest you take a look at the entire thread and the solution as well, for more info and if you have any more questions, please let us know. @"Justin P.2", we understand where you're coming from and we've made sure that your feedback is…

Hey @"ljwaisman", if I were you, I would definitely search my email accounts for emails sent by Dropbox, to make sure which email address was associated with the account in question and to see if you can find any clues as to what happened. If you know the email address and you are prompted to create a new account with it,…

Sorry to jump in here, @"erlend w.", but does this happen with any file? Regardless of the size or file type? Have you uninstalled and reinstalled the Gmail app at all, to see if that helps?

Hey @"PatHI", thanks for bringing this to our attention and what a strange issue. Is this only happening with PDF files? How about images, text files, etc.? After you uninstall and reinstall, does the issue return? And what is the sync status and version of the Dropbox app? You can hover over your Dropbox icon for this…

Thanks for letting us know, @"Josh16". If you don't have any shared folders and you've checked your backups page and don't have any backup files taking up your space, can you please check Emmet's solution here, to see if it helps?

Hey @"niky783", sorry to hear about this issue. I have moved your post to this thread, which is about the same issue you're having. If you take a look at the replies above, you'll find some troubleshooting steps and workarounds; can you try them and let me know how it goes?

Hey @"Cashcow3", sorry to hear about this! Are you getting any error messages, when trying to start the Dropbox app? Does the Dropbox icon appear in your menu bar, when you reinstall it? If so, what do you see, if you click on it?

Hey @"Alexis G.1", sorry to see you're still having issues. Since this has to do with other accounts, each account holder will need to reach out to our support team. I understand they cannot login to their account, however, what they can do, is open a private browsing/incognito window, go to this page, scroll down a bit…

Thanks for checking back with me, Amy. How about an incognito window, can you please try from there and let me know what happens?

Hey @"dondario", thanks for the additional clarifications. That message you're seeing has to do with the devices linked to your Dropbox account. If you have multiple devices connected to your Dropbox account and you make a change on one of the devices, the rest will also sync this change. But this only affects Dropbox; if…

Thanks for the update here. Can you please manually uninstall and reinstall both the Dropbox app and the respective Office apps on your phone once again, to see if that helps? Let us know if it still doesn't.

Hey @"tomikobako", sorry to jump in here! It sounds like this was caused by uninstalling the Dropbox app without disabling the computer backup feature on your Dropbox app. Now that you reinstalled Dropbox, if you go through the steps to enable backup, what do you see? is it prompting you to set things up from scratch?

Hey @"oneofthethree", just to confirm, does syncing work properly? Meaning, if you add a test file to your Dropbox folder, does it sync to your account online?

Thanks for the screenshot and all the info provided, @"coonrodc". Allow me to jump in here as well and suggest that you use selective sync, to reduce the number of files in your Dropbox folder, so that we can see if it helps with your syncing being stuck. And let us know what you find.

Hey @"EatSteve", thanks for letting us know! The "em-s.dropbox.com" domain is one of our official domains, so this isn't a scam, however, can you double-check the email address this email was sent to? Is it possible that you received this on a different address than the one linked to your paid account?

Thanks for bringing this to our attention, @"jcyc1". Can we send you an email, so we can look further into this?

Hey @"DerekR", sorry to hear about this. I just sent you an email, so we can investigate in private. Thanks!

Hey @"geeveff3", sorry to hear about this. If you open the Dropbox app on your new phone, are you able to see your photos in the camera uploads folder? And if you are, can you double-check that you're signed in to the same Dropbox account both on the mobile app and the desktop app? Let me know what you find.

Hey @"joolsbond", sorry to see you're having this issue. Can you try again both from a different browser and a different network/WiFi connection to see if that helps? Keep me posted!

Sorry to hear about this, @"Ambearloveschu ". Can you send us the ticket number for your communication with our support team, so we can check it out?

Hey @"Cat Ogden", thanks for reaching out to our Community and let's see what we can find out about this. Can you hover over the Dropbox icon in your system tray/menu bar to check the sync status and version of the Dropbox app? Do you see any error messages there?

If you go to your Play Store, and search "Dropbox", you will see if there's an update button there. The latest version is currently 336.2.2.

Thanks for the update, @"Roulan"! Can you give us a couple of example file names that are not syncing? Do they contain any of the characters here?

Thanks for the additional info here, @"sstructural1". Did the notification stop for the file you deleted online? And can you let me know what the version and sync status of the Dropbox app is currently? You can hover over your Dropbox icon to see this info. Also, are you on a Mac or Windows computer?

Hey @"Jo93", are you still getting the "couldn't start Dropbox" pop-up error message? If so, can you click the blue hyperlink to get to the error log and send us a copy, like Megan asked in her reply above?

Hey @"tu3", sorry you're having issues with your Dropbox. Can you give us some more info about the issue you're having? Is it with the Dropbox Paper app? Any additional details will be helpful. Thanks!

Sorry to see you're having this issue, @"ijmolder66" and @"rajma420". Can you please make sure that your Dropbox app is updated to the latest version and let me know if the issue persists?

Hey @"emman12", sorry to see you're having this issue. Can you take a look at this thread, to see if you can find any helpful info?

Hey @"ljwaisman", have you searched your email accounts for emails from Dropbox regarding your account getting closed?

Thanks for the additional info here, @"JEToronto". This might have to do with the fact that it's an upload, especially if it's just one single file. Do you notice the same behavior with entire folders of smaller files?