Hannah Dropbox Community Moderator

Hey Wilma, I hope you had a good rest! Can you please reinstall the Dropbox app, without uninstalling it first, to see if that helps at all?

Hi again, @"kameyering"! I think this is the setting you're looking for; can you try those steps to unlink your accounts and let me know if they worked? Cheers!

Hi there, @"kameyering", thanks for posting to our Community! The settings you're looking into are those related to our backup feature, so I think that they're not really what you're looking for. If you simply want to copy the contents of your Dropbox folder over to your external drive, all you have to do is go to Finder,…

Thanks for the update once again, Wilma! So, if you right-click on an empty space within the Dropbox folder and click on the "refresh" option nothing happens, right? And I'm assuming you've restarted the Dropbox app and the computer by now, correct?

Thanks, @"User1557178", I'll wait for your update!

Hmm, if you go to your Dropbox folder, right-click anywhere within the folder (not on a file) and click on "refresh", does that make any difference?

Thanks for the updates, @"User1557178". If you log in to your Dropbox account from a different browser, can you recreate this behavior? Or does it work like before?

Hey @"fulldb0924p", just to clarify the "files you own" part, it means that it involves the files you have created or uploaded to your Dropbox account, not shared files added by others. I hope this helps!

Hey @"WilmaE", thanks for your screenshots and updates! Just to confirm, did you syncing get unstuck? If I understand correctly, it got unstuck, but the blue arrow syncing icon is still on that folder, is that right?

Hey @"EastyT", thanks for the additional info. I just sent you an email, so we can investigate this further internally. See you there!

Hi there, @"George B.35", thanks for your post today. Indeed, with Dropbox backup, you can back up external drives and certain folders on your computer. We really appreciate your feedback on this, though. I've passed your comments along to our team and if you need anything else, please let us know. You can also take a look…

Hey @"User1557178", would it be possible to send us a screenshot of how this looks on your end? Also, can you actually open the files from that list?

Hi there, @"Paolo M.", thanks for taking the time to post to our Community. Would you mind sending us some screenshots or short video recordings (if possible) of the behavior you're describing, so we can have a visual of the situation? Have you uninstalled the app, restarted your computer and reinstalled it to see if that…

Hey @"ss911der", I hope it's okay for me to jump in here too. Can you search the computer for a "My files in Dropbox" or "My files on my computer" folder and let me know what you find?

Hey @"Alain_P", thanks for your post and sorry to see you're having trouble with the Dropbox desktop app. The reinstall of the app at that point wasn't going to help the situation, but I understand that because of it you now have a different issue, so let's see what we can find. Can you let me know what state the app is at…

Hey @"Dibbs", thanks for your contribution to this thread and for your feedback. If you're currently logged out of the Dropbox desktop app, can you try to sign back in and check if you can see an "Advanced settings" link? When you click it, you can choose the parent folder of the already established Dropbox folder. For…

Hi there, @"n00ne224", thanks for joining our Community. We do offer a remote wipe feature, which is a feature that's currently available to our paid plans. If you're on a free plan, while you won't be able to wipe the files, you can still remove the computer from your connected devices by following the same steps, so that…

Thanks for the detailed updates, @"Alain Church". The Dropbox transfer option is a way of sharing files with other Dropbox or non-Dropbox users and while I'm glad to see you've found a workaround for the time being, it's definitely not a fix, so let's see what we can find. Can you tell us which exact version of the Dropbox…

Hey @"tiffanywalkEr", thanks for posting your question to our Community. While there's no supported or automatic way to export files from Dropbox directly to third party services like Google Drive, one way to go about this other than downloading the files manually from the Dropbox website to your computer and then…

Hey @"Bilbo", thanks for your reply! We appreciate your feedback and in any case, thanks for letting us know more about what you did to make this work for you. If you need anything else or have any questions, just give us a shout.

Thanks for reaching out to us, @"DonnetteD", and happy Monday! What if you create a copy of this folder and then try to share the copy? Are you allowed to share it then? Let me know!

Hi there, @"KosyLoB", thanks for joining our Community and for posting your questions! No need to worry at all - enabling two-factor authentication shouldn't sign you out of your already linked devices and your files won't need to re-sync. I hope this helps, but if you have more questions, let me know. Cheers!

Hey @"boxer25", thanks for joining the Dropbox Community. I just sent you an email, so we can take a closer look into your issue. Just get back to me when you have a moment. Thanks!

Hi there @"TBox09", thanks for posting to our Community. There should be a little arrow next to the "Name" column above your files: Can you make sure the arrow is facing upwards and let me know if that helps? Thanks!

Hi there, @"clamity-2jane", thanks for your post. Is it possible that you have files saved in your backups? What do you see on this page? Let me know what you find!

Welcome to our Community, @"PriyankaD"! If the account appears empty, even though it claims to have space taken up, it might be possible that you have some files saved in your backups. Do you see any files on this page? Let me know and we'll go from there.

Hey @"AlanAtaxia", sorry to see that you're having trouble changing your email address. Would it be possible that the email address you're trying to use, is already used by another Dropbox account? Can you open a window on another browser or a private browsing window and try to sign in to the Dropbox page with that email…

Hey @"imaginare", thanks for getting back to us. Are you still having this issue today?

Hi there, @"Luiz S.1", thanks for reaching out to the Dropbox Community. I actually went ahead and sent an email to the address linked to your Community profile, so we can take a closer look into this. Make sure to get back to me when you have a moment. Thanks!

Hi there, @"Andreaj", thanks for joining the Dropbox Community! Would you mind giving us some more details on what the issue is? If you follow the steps in this article on how to share the folder, are you able to share it? Or are you getting any errors? Let me know and we'll go from there!