Hannah Dropbox Community Moderator

Not a problem, @"BCC_Admin"! If you need anything else, just give us a shout. Cheers!

Hey @"Yoyo4", thanks for bringing this to our attention. Do you possibly have some kind of security program like an antivirus, VPN, firewall, etc. that could be affecting the Dropbox app? If you have any, please temporarily disable them, to see if it helps and let us know what happens. Thanks!

Happy to hear that, @"jmarkmosley"! If you need anything else, let us know. Have a great day!

Thanks for the screenshots, @"equado". From what they show, it seems like the Dropbox folder that's syncing to your Dropbox account is the one in "Users\(username)\Dropbox". Can you go to that folder to add a test file in it and see if it does sync to your account on dropbox.com?

Hi from me as well, @"Matthew C.29". If you go to the home page in your Dropbox account online, do you see any files? And if so, could they be the files you're looking for? If not, I'm afraid there's not much else we can do at this point. 😟

Thanks for checking, Alex! If you haven't already, can you also restart your computer, to see if it helps? If not, try the following: - Click on the Dropbox icon from your Desktop and quit the application - Open your Activity Monitor from your Mac Utilities folder - Force quit out of the instances of the Dropbox…

I'm glad you were able to figure out the cause of this issue, @"Janezz"! If you need anything else, please let us know.

Thanks for that, Dawn. Did you check the locations I mentioned in my previous reply? And did you find anything?

Thanks for the update here, @"harry63". Was the Dropbox app installed with admin privileges on your computer? Can you make sure the Dropbox app has full disk access as well?

Thanks for the update, Alex. Just to get some more context, can you check if syncing works as normal? Meaning, do files you add to your Dropbox folder sync to your account online? Also, when you control/right-click on a file within your Dropbox folder, do you see any Dropbox context menu items?

Thanks for your post here, @"alexnasla" and sorry to see you're having issues. From what I can see from the info you provided, you're not using the stable version of the Dropbox desktop app. As a first step, can you please switch to that, to see if it helps? To do so, first turn off the "early releases" option here and…

Hi there, @"costa13", thanks for posting today. Was this an email notification that you received or some kind of banner when you're in your account online? Can you send us a screenshot of your space usage from this page? If it's an email notification, can you please make sure it was sent to the email address associated…

Hi there, @"Dawn6525", thanks for joining the Dropbox Community. Can you please clarify what the message says exactly? Does it say that your account is out of space? If so, do you perhaps have any shared folders or backup files taking up space in your account? Let me know what you find!

I see, thanks for the update, @"salsamaster". Since the issue persists, check whether you have a copy of the Dropbox.app file on your computer in these locations: * /Applications * ~/Library/Application Support/Dropbox * If you see this file in both locations, delete the file in the second location(~/Library/Application…

Hey @"salsamaster", thanks for the error log. This issue usually gets resolved by restarting the Dropbox app; if you quit it and then relaunch it, does it help at all?

Hey @"Centristsalcaraz", here are the steps on how to disband your team: https://help.dropbox.com/account-access/team-locked-state#lockedstatedisbandteam I hope this helps!

Hey @"ConnorBrinton", sorry to see that you're also having this issue. It does sound like the number of files might be causing the app to struggle a bit. What do you see when hovering over your Dropbox icon? Have you tried signing out of the Dropbox app and then back in, to see if it helps?

Hi there, @"alwayssomethingnew", and happy new year! Using Dropbox backup to back up folders that are not on the same drive as your Dropbox folder is still not possible and there's also no plan to make that happen any time soon, as far as we know. Sorry to be the bearer of bad news, but I've made sure to pass your feedback…

Welcome to our Community, @"WiggJ", and happy new year! By security code, are you referring to the one-time 6-digit code or are you referring to our 2-factor authentication feature? Can you add no-reply@dropbox.com to your email contacts and try to sign in again to see if it helps? Keep me posted on the results and we'll…

I'm glad to hear that you figured out a possible cause for this, @"PastaShock"! Do keep us posted with the results from your support request, we'll be happy to know that you got it resolved when you do. Cheers!

I see, thanks for providing this info, @"edp4". Since syncing is currently paused, I'd suggest moving only the contents of the "Dropbox (old)" folder to the newly created Dropbox folder. Once the move is complete and only then, you can unpause syncing and the app should only index and check for changes. Keep me posted on…

Thanks for the update here, Assaf. If all your files are available in your account on dropbox.com, you can unlink your computer by signing out of the Dropbox app or by deleting the computer from your connected devices here. Then, you can uninstall the Dropbox app, safely delete your Dropbox folder (since it will be…

Hi there, @"patloomy", welcome to our Community! Are you using the Dropbox website to organize your files? If that's the case, you should be able to see the number of files in a folder, by checking the box next to the "Name" column header above your files in any folder. This shouldn't show you the files the shortcut leads…

Hi again, @"Grame1955"! I think I just replied to your other comment here. If you have a free Basic account, but still got charged, is it possible that you have another Dropbox account? If you're not sure, you can add your billing info here, to see the email address of the account that got charged. Is it the same as the…

Thanks for your feedback here, @"Grame1955", I've passed it along to our team. Currently, phone support is only available to admins of Dropbox Business teams. To see our available support options by plan and account type, check out this article. If you need help with something, do let us know and we'll be happy to help.

Hey @"edp4", thanks for joining the Dropbox Community. This seems to have happened after you chose to rename your Dropbox folder. What is currently the location of the new Dropbox folder that was created? Is it in the same drive as your original one? Let me know and we'll go from there.

Thanks for bringing this to our attention, @"BCC_Admin". Just to make sure I have this right, is your employee having this issue in their local Dropbox folder or our website? If it's the Dropbox folder, can they quit the app and then try to open the file and see if it opens while the app is closed? Also, how many…

Sorry to hear that, @"cartoonistaaron". Which version of Safari are you using? Does it work fine with other browsers?

Hi there, @"diml", thanks for bringing this to our attention. The first thing that comes to mind when reading through your issue is the number of files in your Dropbox folder. You said they were about 500 GB in size, but do you know the exact number? Could it be that they're more than 300K? If so, can you use our selective…

Happy to hear that, @"mrcmrc"! I hope you have a great holiday time and a happy new year!