Hannah Dropbox Community Moderator

Hey @"AEFisch", can you give us a bit more info about where you're seeing this error? Is it the Dropbox app on your phone or your computer? If you can send us a screenshot, that would also be really helpful. Thanks!

Hey @"debrabruner", sorry to see you're having trouble. Can you let us know more about what/who "willstockwell25326608" is and how exactly was the payment processed? Any additional info you can think of, would be helpful.

Hey @"Vince A.2", does uninstalling and reinstalling both Dropbox and the MS Office apps help at all?

Sorry to jump in here, @"Pierre15", but you mentioned that the file was always in the Dropbox folder on your Mac. Do you remember ever accessing it from our website? I mean, is it possible that it never actually synced to your account, and you were only accessing the local version?

Hey @"DB_IG", sorry to jump in, but just to check, are you seeing the same thing, when you're connected to a different network?

Hey @"Gerardus", thanks for reaching out to our Community. High Sierra is the minimum system requirement for the Dropbox desktop app to work correctly, so the website is not connected to that. For the website to work correctly, your browsers need to be updated too. What do you see when you go to dropbox.com, can you send…

Sorry to jump in here, @"doppyjoe". If you manually right-click on a folder and mark it as 'available offline', can you then open it and the files inside?

Quite strange to be getting this error, when navigating to the file from your Dropbox files, @"junaidiqbalshaikh". Can you also try to clear the browser's cache, to see if that helps at all? And how about if you try from another browser?

No worries, Werner, I'm glad to see it worked! If the issue comes back, do let us know. Have a great day!

Hey @"LK10", permanent deletions from Dropbox can only happen if the files are permanently deleted on dropbox.com. Were you able to access these files online before? Were they files in a shared or non-shared folder?

Hey @"HaniN", sorry to jump in here. Just wanted to check some things; when you login to the account online, do you see your updates there? And what is the sync status and version of the Dropbox app on your colleague's computer, when they hover over their Dropbox icon?

Hey @"DDunce", thanks for the update here. Can we send you an email, so we can look into this internally?

Hey @"russell-mark4", thanks for the update here. So, just to confirm, even if you reinstall the Dropbox app, you still don't get the small Dropbox icon in your system tray? Have you checked this article to make sure you've checked all the troubleshooting steps available?

Thanks for letting us know, @"SandySbh". Can we send you an email, so we can look into this internally?

Hey @"domlet" and @"Arroyodorado", sorry to see you're having this issue. Since there's a new version of the Dropbox app out, can you try updating to it and see if the issue persists on the latest version as well?

Hey @"rproco", thanks for posting here! Just wanted to clarify that when you add a file to your Dropbox on a computer, the file will need space to do the initial sync, so even if you've set new files to sync as online-only, you will first need space to sync the file. After syncing is finished, you can go ahead and switch…

Hey @"BBats", thanks for reaching out to us. If you take a look at your backups page, what do you see regarding these desktop folders?

Hey @"ella--bruce", thanks for posting! Just some clarifications; are you referring to changing permissions for folders when the same people are accessing them? If so, a workaround would be to include all these folders within a parent folder and then share the parent folder instead. If you're not talking about the same…

Hey @"Sezqqqq", sorry to see you're having trouble. Do you mean that it's asking for a 6 digit code, when you try to login? Your login would be your email address and your password, so if you know your login, that's the email that the code is going to. Do you still have access to the email address?

Thanks for the update here, John. How was this link created?

Hey @"ary_11111", thanks for reaching out to us. Can you send us a screenshot showing the size of the folder you're trying to add, one of the error you're getting and one from your plan tab, showing you have enough space?

Hey @"akshay2023", thanks for bringing this to our attention. Are you on a Mac or Windows computer? Do the files contain any incompatible characters? And what's the sync status and version of the Dropbox app, if you hover over your Dropbox icon?

Hey @"CARINE EL MASRI", thanks for letting us know. If you hover over your Dropbox icon, what's the exact sync status and version of the app? Does syncing seem stuck or is it just really slow?

Hey @"fitzgej", thanks for bringing this to our attention. Even if for some reason your files are no longer syncing, you should still be able to access them, but let's see what we can find out about this. Can you double-check if your tablet is linked to the same Dropbox account, under the same email address you're using to…

Hey @"Kearcuri", sorry to hear about this. Was the file saved to your Dropbox account or was it perhaps in a link that someone sent you? Do you see any anything about this file in your events page here?

Thanks for letting us know, @"JohnJohn78". Have you tried clearing your browser's cache, to see if that helps? Keep me posted.

Awesome, just emailed you, so we'll continue there!

Thanks for this, @"Breakitfast". Can we send you an email, so we can look into this internally?

Thanks for the update here, Arthur! In any case, I'm glad that the issue was resolved and you were able to delete the folders you wanted. If you do come across any other issues, let us know and we'll be happy to help. Have a great weekend!

Hey @"Webby057", can you please describe the steps you're following, so we can make sure we're not missing anything?