Hannah Dropbox Community Moderator

Hey Chris, I'm glad we figured out why you couldn't back up your external drive. Now, as for the files taking up space, when you initially move/copy them to your external drive, they're set to available offline by default, in order to sync. Once they're fully synced, that's when you can set them to online-only. So, I'd…

Hey @"MilleThagaard", so if I understand correctly, you're having trouble doing some actions on our website on your computer and on the Dropbox app on your phone. Regarding the website, have you tried a different browser, to see if that helps?

Hey @"brett_mileshko", thanks for reaching out to us! We appreciate your feedback here and I've made sure that your comments are passed on to our team. Can you let us know a bit more about the 'syncing' message and when exactly do you see it? And even though it doesn't indicate number of files or timeframe, does it always…

Hey @"Breakitfast", thanks for letting us know. Can you send us a screenshot of your available space and of the shared folder size? Just make sure to hide any personal info from the screenshot. Can you also double-check that you're trying to add the folder to the correct account?

Hey @"EEneo", welcome to our Community. When was the last time you logged in to this account? Because if it's been more than a year, it likely doesn't exist anymore, due to inactivity. Can you check your email accounts or emails from Dropbox, to see if you can find that out?

Hey @"Trappist", thanks for reaching out to us! I've moved your post to this relevant thread and want to let you know that with the release of macOS 12.3, some changes were introduced, which mean that all online-only files will display a file size of Zero bytes. You can see more details on Dropbox support for macOS 12.3…

That's the one, Kenny! So from there, you can select as many files as you want, or even your entire Dropbox folder, right click on it and choose "make available offline". This will sync your files to your computer, so you won't have to sync/download them each time you need to access them.

Hey @"a_rabatin", sorry to jump in. Where are you trying this from? The All files page? Can you try from the Content tab in your admin console instead and let me know what options you see there?

Glad you figured out the hidden file on your desktop, @"Judy12159", so if you disable hidden files, it just goes away, is that correct? As for accessing the Community, after tapping the 'sign in' option, you should be given the option to sign in to your account, so I'm not sure what happened here. Can you reproduce this…

Hey @"hmafooz", thanks for bringing this to our attention. Have you tried clearing the app's cache from your settings, to see if that helps? If not, try uninstalling and reinstalling the app, which should do the trick. Let me know how it goes!

Just one last thing then, @"TAnon", have you tried the more advanced reinstall of the app?

Hey Faris, thanks for the update! Have you tried reaching out to the Scrivener support team, to see if they have any info on this for you?

You should see a little camera icon right above the reply box, when you click to reply to the thread, @"Boy-t"!

Not a problem, @"zlig", I just emailed you, so we'll continue there!

Thanks for the update again, @"TitoritoTito". Can you also try to install the Dropbox app with admin privileges this time, to see if that works?

Hey @"Eildh", thanks for the update here. I'm happy to see that the issue resolved itself, but if you come across it again, do let us know. Thanks and have a great day!

Hey @"K3R5CH3N", apart from the things you mentioned, like backups, shared folders also take up space in someone's account, even if they're not the owner of the folder. It is possible that you have any shared folders taking up your space?

Hehe, no worries! Are you on an iOS or an Android device?

Hey @"SLBering" and @"TAnon", there's actually a new version of the Dropbox app that just got released yesterday; can you try that and let us know if it works?

Not a problem, I just reached out to you, so we'll continue there!

Hey @"FarisNajem", thanks for joining our Community. One of the expected changes, due to the change of the Dropbox folder location with the Dropbox for macOS app, is that files that were previously linked in some third-party applications will need to be linked again. Can you try that and let us know if it helps? Thanks!

Hey Arun, indeed, it would be a move and not a copy of the files. That's because with a copy, the edits made to the original file would not sync to the copy, so you'd have to update both the original and the copy each time. If you have no problem doing that, you can go for a copy. Since shared individual files can only be…

Sorry to jump in here, @"Webby057". Can you clear the Dropbox app's cache on your phone, to see if that helps?

Can we send you an email, to investigate this, @"OST"?

Hey @"EatSteve"! Even if the Business account was converted to a personal account, the account would still exist, if it never got deleted. And if it's filled with files that make it go over its available quota, you'll keep receiving these emails. Since you still have access to the email address, I'd suggest logging in and…

Would you mind sending us a screenshot of this, @"Boy-t", so we can check it out?

Sorry to hear about this, @"BruAllNei". Were you the owner/creator of this shared folder? Do you see the deleted files in your deleted files page? What does your events page say about the deletions?

Hey @"C-A", thanks for reaching out to us here. You mentioned that this happens to you almost twice a year; so this is not consistent behavior? Does it otherwise work as normal? Any additional info on the behavior you're seeing would be really helpful.

Thanks for that, @"zlig"! Can we actually send you an email, so we can look into this internally?

Hey @"batmacgyver", thanks for reaching out to us. Can you please send us a screenshot of this warning, so we can take a look? Thanks!