Hannah Dropbox Community Moderator

Sorry to see you're having this issue, @"millerjg". Are you doing this on a Mac or Windows computer? What's the sync status and version of the Dropbox app at the moment? You can hover over your Dropbox icon, to see this info. Let me know and we'll go from there.

Just to confirm, do you see the same thing, when installing through the offline installer as well, @"yanfei wu"?

Hey @"Iliana1", thanks for reaching out to us. What's the sync status and version of the Dropbox app on the Windows computer? You can hover over the Dropbox icon for this info. Do the files sync to your account online as well? If they sync to your Mac computers and online, but not your Windows one, can you check if the…

Hey @"DimAlex", thanks for reaching out to us. Can you check what the plan tab in your account settings is reporting? And where did you see that you're using 130 MB, can you please send us a screenshot?

Hey @"Pert", if you received Jay's initial email, you shouldn't have any issues receiving his replies, so would you mind double-checking in case you missed it? If it's only your own reply that you see in the email chain, please let us know.

Hey @"igudwhi", thanks for bringing this to our attention. Are you having this issue when creating and editing a Word file through the Dropbox website? Or are you seeing this in the local Dropbox folder on your computer? If it's the local Dropbox folder, can you quit the Dropbox application, to see if the issue persists…

Thanks for the update here, @"Medrod", that's a bit strange. Can you try a more advanced reinstall of the app, to see if that works?

Hey @"Anne W.3", sorry to see you're having trouble deleting folders from your account. Are you looking at the 'all files' page for the ellipsis button? If you don't see it there, can you try from a different browser or a private browsing window, to see if you get a different behavior?

Hey @"elbamarie2004", thanks for chiming in. Is this a credit card payment? If so, can you look it up here, to see which account it's for and if you have access to that account?

Do you mean that you're already in contact with our support team, @"chrisryanphotog"? If so, can you please give us the ticket number for the communication?

Thanks for the ticket numbers, CJ. From what I can see, your second ticket closed, as you didn't reply back to the agent with the info they requested. Even though the ticket is closed, can you try replying back to that email, to open a new follow-up ticket? That way our support team will be able to assist you directly.

Hey @"megawhite" and @"EvilBolzen", we appreciate you taking the time to post about this and we will make sure that your feedback is heard. I'd also like to suggest our Dropbox for Windows 10+ beta, which is focused on the changes introduced with Microsoft’s new sync API called Cloud Files. We’ve been revamping our sync…

Hey @"Eunseongkim", sorry to hear about this confusion. Can i send you an email, so our team can look into this?

Hi there, @"implmex", thanks for posting! The first thing you need here, is the email address associated with your original account; do you know it? If you do, try to sign in to it first through dropbox.com, to make sure all your files are there, etc. After that, you can simply sign out of the new account on the Dropbox…

Sorry to jump in here, @"AbbyGail Yap". Would you mind sending us another screenshot of the message you see when you're prompted to upgrade? Was this folder shared with you through a link or did the owner invite you to the folder?

Shared folders do count against your own Dropbox space too, @"Eva27". I've moved your post to this thread with some info relevant to it. Make sure to check it out and let me know if you have any additional questions.

Hey @"Macadamia", thanks for reaching out to our Community. Dropbox doesn't alter your files in any way when you upload or download them; can you let us know how the picture in question was uploaded to Dropbox? And do you see the same with all your image files?

Thanks for the updates here, @"Frank P E.". I'm glad to see that you were able to resolve the syncing issue and I'll make sure to pass your feedback along to our team. If you need anything else, don't hesitate to let us know!

Thanks for bringing this to our attention, @"CJZ". Can you please give us the ticket number of the communication you had with our support team, so we can investigate further? Thanks in advance!

Hmm, thanks for the additional info, @"Weifang5". When did you delete your Dropbox folder? Do you see your desktop files in this page perhaps?

Hey @"RajeshVictor ", just to clarify, did trying from a different browser help at all?

Thanks for the additional info, @"Froskurinn". We really appreciate this feedback and I'll make sure to pass your comments along to our team. If you need anything else, please let us know!

Hey @"Poeiabird", thanks for joining us on the Dropbox Community. I moved your post to this thread with a lot of info relevant to your query. Make sure to take a look and let me know if you have any questions!

Hey @"roshana", thanks for reaching out to us! I moved your post to a thread with plenty of info relevant to your query. Take a look and let me know if you have any questions!

Hey @"boudist", thanks for y our feedback about our Professional plan, I'll make sure to pass it on to our team. In the meantime, you can up-vote this idea, to show your support.

Cheers! And you mentioned that you're on v180.4.4912 of the Dropbox app; is your colleague on the same version too? 

Would you mind sending us a screenshot of the options you see, @"agricola"?

Thanks for all the additional info, @"rhstowe", and apologies for the delay here. Can we send you an email, so we can look further into this?

Hey @"holops", just to make sure I understand correctly, you upgraded your account through Google Play and you don't see an option to cancel the subscription after following these steps, is that right?

Hey @"conalwn", thanks for reaching out to us. This is quite a strange issue. Just to confirm, you're signed into the same Dropbox account both on the website and the Dropbox application, correct? Can you also send us a screenshot of your Dropbox folder's properties, so we can compare the size of the Dropbox folder on your…