Hannah Dropbox Community Moderator

Hey @"Ananda13", I completely understand your frustration here and rest assured that our team was made aware of your feedback. Have you tried selecting fewer folders at a time? It might not work on the entire parent folder, but if you select a few subfolders at a time, it should work.

Hey @"rsbrux", thanks for your post and I'm sorry to hear about this situation. Is this something you still need help with? I've, of course, passed your feedback about this to our team. Let me know if you need anything else!

Hey @"dansrv", thanks for posting to our Community. Can you please take a look at this page, which has some common causes and fixes for your issue and let me know if they help?

Thanks for keeping us updated, @"jlawren"! Happy to see that this has been fixed for you. If you need anything else, just give us a shout!

I understand, @"Nic42", of course that's totally up to you and we're really sad to see you go. I'll make sure to pass your feedback along to our team and if you need anything else, please let us know. Thanks for taking the time to post to our Community!

Thanks for the update here, @"Juhn". Can you try the steps in this article for our advanced reinstall and let us know if they help?

Sorry to hear that, @"BobHaun13". Since it's been a couple of days now, are you still having this issue? If so, have you checked the troubleshooting points that were made in the original post here, to make sure everything is covered?

Hey everyone, this idea has been closed due to inactivity. Thank you for your suggestion, and if you have another idea to share, please do! 

Hey @"JoanaSilva01", thanks for joining the Dropbox Community. When you permanently delete some files you have already deleted, the files in your main Dropbox account (in the "all files" page) shouldn't get affected. Is it possible that you permanently deleted the files you're currently looking for? What do you see in the…

Hey @"Sherrema B.", sorry to see that you're missing your files. Did these files actually sync to your Dropbox account in the first place? And were they accessible from your account on the website? If they never synced to your account, the biggest possibility here is that after re-upgrading, the desktop app started syncing…

Hi there, @"zoofood", thanks for your post. There's currently no timeline for something like this, but I've made sure to pass your feedback on this along to our team. We appreciate you taking the time to post your question and if you need anything else, let us know. Cheers!

Sorry to see that this happened to you, @"hohok98". Since your account reports that you're using some space, but you can't find your files in your 'all files' page, can you check your backups page, to see if you can locate your files there? If not, since this is a sensitive issue, I would suggest that you contact our…

Thanks for bringing this to our attention, @"designer69". Would you mind sending us a screenshot of this message and where it appears for you? Also, what do you see when you hover over the Dropbox icon in your menu bar? Thanks in advance!

Hey @"Mark Kroll", thanks for bringing this to our attention. Since it's been a few hours, can you tell me if you're still having this issue? If so, is indexing still happening? And does it ever finish? Also, is your hard drive space getting cleared up when you switch files to online-only or is the feature not working?…

Hi there, @"rsbrux", thanks for your post and sorry to see you're having trouble with this. Would you mind removing Dropbox from your Files app, closing the app and then adding it again, to see if it helps? If not, please send me a screenshot of the following: the files app shows syncing paused for folders with newer…

Thanks for the update and the screenshot, @"simontranspeed"! And hi from me as well! Are those actually two Dropbox folders or just two instances of the same Dropbox folder in the sidebar? If both instances take you to the same Dropbox folder that works correctly, syncs, has all the syncing icons and right-click options,…

Thanks for the update and the screenshots, @"khohx". Apart from that third party app, does your OS show that your hard drive is full due to your Dropbox folder? Can you send me a screenshot of that?

Hi there, @"Benebrius", thanks for reaching out to the Dropbox Community. I can understand your frustration, this is indeed a tough situation, if the admin of the team you joined is hard to contact. I was able to look up your communications with our support team and I can see they've explained the situation, which…

Hey @"khohx", thanks for joining our Community. Do you mean that even though you switched your files to "online-only", they're still taking up space on your hard drive? Or that they're just showing up in your Dropbox folder? Also, what is your computer's OS and version and your what is your Dropbox app's sync status and…

Hey @"Myze27", welcome to the Dropbox Community! From what I understand from the little green box with the offer, it's for 3 months of free Dropbox Plus when purchasing a yearly subscription. Meaning, you'll pay for the year (£95.88= 12 x £7.99) and then get an additional 3 months for free (= 15 months in total). That also…

Thanks for joining our Community, @"Iosif". I just emailed you, so we can investigate this issue in more depth. Just reply back to my email, when you have a chance. Thanks!

Hi there, @"AnuradhhaBShah", thanks for posting to the Dropbox Community and happy Friday! Indeed, the change from your free trial to your paid plan will be seamless, since nothing about your account will change. The sharing and folders will remain the same and everything that comes with the trial, will come with the paid…

Hey @"Cheryl1f", thanks for posting your question today. Would you mind clarifying this a bit? Do you mean that you'd like the small Dropbox icon in your system tray, to open your local Dropbox folder when clicked on? If not, would you mind sending me a screenshot of what view you want, so I can assist you better? Thanks!

Hi there, @"tonekitchen", sorry to see that you're also having this issue. There are a few troubleshooting steps in this thread; I'd start with uninstalling the Dropbox app, restarting the computer and then reinstalling it. Can you try and let us know if it helps?

Hey @"Joeyandy", thanks for the update. Have you tried reaching out to our support team about this? To do so, open a private browsing window on your browser and go to this page. From there (without logging in to your account) you can describe your issue and submit your request. Once you do, please send us your ticket…

Happy to help, @"Machzy"! If you need anything else, don't hesitate to let me know. Have a great day!

Oh, I see, thanks for that screenshot, @"acc9901", that totally clarified things for me. So, shared folders do take up space in each member's account, when edit access is given. If you only want her to be able to view and/or download the photos, you can send her a "view-only" link instead, which won't affect her Dropbox…

Thanks for the update @"L_Carper" and @"RB_Construction". I really appreciate you posting what fixed this for you, @"RB_Construction", and hopefully that will be it, but let us know if the issue comes back. As for you, @"L_Carper", can you also try what @"RB_Construction" tried, to see if that fixes things for your user?…

Thanks for the update, @"acc9901"! Let me know what your colleague says about the parent folder. In the meantime, can you check if renaming those folders and removing the "." (period) from the names makes any difference for your colleague?

Hey @"Machzy", thanks for bringing this to our attention. Does this only happen with camera uploads files? What about other files you add to your Dropbox account from other devices or from dropbox.com? Does the Dropbox desktop app sync files as normal otherwise? Are you missing any right-click options for files or folders…