Hannah Dropbox Community Moderator

I see and thanks for the update, @"Marino_2026". Unfortunately, since the manufacturers of this app built the integration themselves and it's not an official Dropbox one, there's not much more info we can provide on our end. Perhaps you can push back and ask them to make sure their integration works correctly, but other…

Welcome to the Dropbox Community, @"Marino_2026"! Since this is a third party app and not an official integration we can support, I'm afraid there's not much we can suggest other than what you've already tried. Have you reached out to the third party app's manufacturers for further assistance? I will, of course, leave the…

Thanks for your feedback here, @"juanvarela69". I've passed it along to our team and if you need anything else, let us know. Have a great day!

Hey @"Nimaaaa", thanks for your contribution to the discussion. Are you missing this option for every file in your account or for specific ones? Is the desktop app working and syncing on your computer? What do you see when you hover over your Dropbox icon with your mouse?

Thanks, @"Michar", I just emailed you and I'll see you there!

Hi there @"abhi_0743", thanks for posting to our Community today. Let's see how we can find the most efficient way for you to reconnect to your Dropbox folder. First, just to have a clear understanding of the situation, can you send me a screenshot of what the Dropbox desktop app asked you when you signed back in to your…

Thanks for the update, @"MN_"! If you joined a trial team, once the trial ends and the team renews to a paid subscription, you will get a prorated refund on your Plus plan automatically. I hope this helps!

Thanks for those screenshots, @"vanzeller". Can you check something, please? If you open "System Settings", go to "Privacy & Security", then "Extensions" and open "Finder Extensions", is the "Dropbox" option checked?

Hi from me as well, @"MN_"! If you don't have an option to cancel your Plus plan in your billing page, is it possible that you're on a Dropbox team plan trial with this account? If that's the case, you'll first need to cancel that trial and then follow Dell's steps to cancel your Plus plan. If this is not the case, I'd…

Hey @"gfnov", thanks for keeping us in the loop about your issue! I'm glad to see that you managed to resolve it. If you need help with anything else, don't hesitate to let us know. Have a great day!

Hey @"Martina D.1", thanks for reaching out to our Community. You should be able to contact our support team from your Dropbox Plus account through this page. If you're still having trouble doing so, please send me a screenshot of the options you see, so I can have a visual as well. And, of course, I'd be happy to assist…

Thanks for the update and the screenshots, @"eas9898". If you save the file from Dropbox to your device, can you open it from there? How about other password protected files? Do all of them give you this error?

Hey everyone, this idea has been closed due to inactivity. We appreciate your suggestion, and if you have another idea to share, please do!

Hey @"MattEU", sorry to hear that, but thanks for bringing it to our attention. Can you please hover over the Dropbox icon in your menu bar and let us know exactly what you see there? Thanks in advance!

Hey @"rosakis", Nancy will review your reply and get back to your email the soonest possible. Thanks!

Hey @"jairyhunter3", thanks for letting us know about this. If you're having this issue only in Safari, it does seem to be a browser related issue. Try these steps to confirm the above and also make sure to update Safari on your computer to the most recent version to see if it helps. Let us know how it goes!

Hey @"fsu1dan", thanks for joining our Community. Apart from what Mark mentioned, I just wanted to add that shared folders also take space in someone's account, so you might also want to look into that as well. More info about this can be found here. If it's not shared folders taking up your space, you can also see the…

Happy to help, Louis! Don't hesitate to let us know if you need anything else.

Hey @"xtermalq", thanks for posting your question to our Community! To easily set your files to online-only and free up hard drive space, you can use our "manage hard drive space" tool. To use the tool: * Click the Dropbox icon menu bar. * Click your avatar (profile picture or initials). * Click Manage hard drive space…

Hey @"JYoungCommercial"! You can follow the steps in this article to use our selective sync feature. If you have any more questions, let us know!

Thanks for the screenshot, @"Michar". And just to confirm, you can create and share links to your other files from the website, right? It's just this file giving you trouble?

Hey @"nurbaiti", thanks for posting your question. These limits are indeed daily. You can see more info in this article from our Help Center. Let me know if you have more questions.

Hi there, @"louisxyz", thanks for joining the Dropbox Community! Please note that while it is possible for Mac computers to turn off the Dropbox context menu items, it's definitely not recommended. Turning off the Dropbox Finder extension also means that you'd be turning off the icon overlays on your Dropbox files (green…

Thanks for the update, Sheena! When you say downloaded, are you talking about files downloaded from the website or synced through the desktop app? Do you have a copy of those downloaded versions that are working? And if so, can you upload one of them to your Dropbox account, as a test, and let me know if you have the same…

Hey @"PhilipeE", did you create this Paper doc? And what options do you see after following Nancy's steps?

Hi there, @"agregory_unidata", no worries, I just sent you an email, so we can investigate this further. See you there!

Hey @"lpvmc", can you send us a screenshot of that message, so we can have a visual? Just make sure to hide any personal info, like names and email addresses.

Thanks for taking the time to post to our Community, @"linia". Let's see what we can find out about this. Regarding the deleted files, they don't take up space in your account, so permanently deleting them wouldn't free up any extra space. Now, since all the sizes of the folders in your screenshot show the > (bigger than)…

Hey @"gvi", thanks for joining our Community! Let's see what we can find out about this. Are the files you're moving set to 'online-only' or 'available offline'? If they're online-only, first switch them to available offline and then try to move them again, to see if that makes a difference. If not, please send me a…

Hi there, @"Arpher", thanks for posting your question to our Community! From what I can understand from the screenshot you posted, you had a 100 GB promotion from your Acer device. These promos, though, only last for a specific amount of time; this one lasts 12 months. So, this message indicates that the promo expired. I…