Hannah Dropbox Community Moderator

The secondary email you add to your Dropbox account, is indeed used for sharing purposes. However, can you please clarify exactly what you mean by "My secondary email was given to a 3rd party for access to a folder", to make sure we're on the same page?

Once you reach out to the support team, an automated email should reach your email address, along with a ticket number. Are you able to find that in the email of the account you used to reach out to support?

I see, thanks for the confirmation, @"czcante". May we reach out to you via email, so we can investigate this further?

Thanks for the update, Steve, I'm happy to see that the issue was resolved! If you need anything else, please let us know. Have a great day!

Hey @"Jimi14", sorry to see you're having trouble. To contact our support team, open a private browsing/incognito window, go to https://www.dropbox.com/support/sign-in-issues and submit your help request. Once you have a ticket number, please send it to us here as well. I hope this helps!

Thanks for the ticket number, @"TECHNICAL INSIGHT". I raised the priority of your ticket as well and passed your comments along. The agent working on your case will get back to you really soon.

Thanks for letting us know about this, @"luk3h". Can you check that you have given Dropbox full disk access as well?

Hey @"Ver2ual", @"ivorysoap" and @"cdimaso" thanks for reaching out to us. There's been an update on the status page regarding this issue, but the team is looking into this. Make sure you keep an eye out on the status page for more updates. Thanks!

Thanks for bringing this to our attention, @"davidbsp". Are you having this issue with any scan that you're trying to save as a PDF, or just this particular file? Have you tried uninstalling the app, restarting the device and then reinstalling it, to see if that helps? Keep me posted.

Hey @"Louland", the error means that the person who originally shared this folder, shared it to the icloud address. Are you signed in to Dropbox with that address in order to access the folder? And if so, do you perhaps see the folder here?

Thanks for the additional info, Nick. If you go to your Dropbox preferences, in the sync tab, what is the location of your Dropbox folder?

Sorry to hear about this, @"SVC-2". Have you checked your events page to see if you can find any events related to those folders?

Hey @"Steve74", thanks for reaching out to us. What's the sync status on all these machines, when you hover over the Dropbox icon? Are you getting any errors there? And what's the version of the Dropbox app that everyone's using? Let me know and we'll go from there.

Hey @"TECHNICAL INSIGHT", thanks for reaching out to our Community. Can you try to close any files or apps/programs that might be accessing your files? Then, please end all active processes in Task Manager (Windows) or Activity Monitor (Mac). As a last step, restart your device, and make sure to quit any applications that…

Hey @"Rahkitty", thanks for reaching out to the Dropbox Community. As mentioned in the email you received, Dropbox Essentials replaced the Dropbox Professional + eSign and Dropbox One plans on October 10, 2023. This is not something that can be reversed or cancelled, but this upgrade will be at no extra cost to you. You’ll…

Hey @"Rkohn", thanks for bringing this to our attention. If you're using the Dropbox Capture app, have you tried uninstalling and reinstalling it, to see if that helps? If you're using it on our website, try doing this again from a different browser or a private browsing window. Let me know how it goes.

Hey @"czcante", thanks for the updates here. Have you tried restarting your computer at all since this started happening? Also, if you hover over the Dropbox icon in your system tray, which version of the app do you see that you have?

Hey @"DropWolke", thanks for taking the time to post today. We really appreciate the screenshots as well. What if instead of right clicking the file and choosing 'make available offline', you click on the cloud icon with the arrow? What result does that give you? Let me know and we'll go from there.

Hey @"RolliezSez", apart from your backups page that Rich suggested, make sure to also check if you have any shared folders, because those also take up space in your account. I hope this helps!

Hey @"Tbelsare", have you checked your backups page here, to see if you can locate your backup files?

Thanks for clarifying, Nick. Have you tried restarting both the Dropbox app and your computer, to see if that helps at all?

Hey @"DanteRP", you can disable (or delete) your backup, by following the steps in this article. I hope this helps!

Thanks, Martin! Just emailed you, so we'll continue there.

Thanks for the ticket number, @"tiger9time". I passed your comments along to the team working on your case and raised the priority of the ticket, so you'll be getting a reply the soonest possible.

We really appreciate your feedback on this, @"Lageole". I will make sure all your comments are passed along to our team about this. If you need anything else, don't hesitate to let us know.

Hey @"r__m_nd", I understand where you're coming from, but since you're already in touch with a member of our team, it's not possible to switch to someone else. Any concerns you may have or additional issues/questions, please direct them to the agent working on your case and they'll get back to you the soonest possible.…

Thanks for reaching out to us, @"Nick_S". Are you trying to make all your files available offline or some of them? If you want to make all of them, try to control-click on the Dropbox folder itself and choose to make it available offline to see if that helps. Also, if you check the 'sync' tab in your Dropbox preferences,…

Hey @"tiger9time", thanks for bringing this to our attention. Can you please send us the ticket number for your communication with our support team, so we can check it out? Thanks in advance.

Thanks for the clarification. The badge actually should show you if someone else is editing the same file, only if it's a different collaborator on the file; it won't show the same account. And yes indeed, the Dropbox Badge is available to all our plans. I hope this clarifies things!

Thanks for the update here, @"diannermp23". I would suggest reaching out to our Dropbox Sign team directly, so they can assist you further on this. Once you have a ticket number, please do send it along here as well. Thanks!