Hannah Dropbox Community Moderator

Sure thing, @"pheebs"! I just emailed you, so I'll see you there!

Hi there, @"Northern". Have you checked your backups page, to see if you have any backups taking up your space?

Thanks for the additional info, @"bellestarr99". You might want to try a more advanced reinstall of the app, which should help in this case.

Hey @"diannermp23", thanks for bringing this to our attention. Is that what you see when checking the document through a different browser or a private browsing window? Let me know and we'll go from there.

Hi again @"stevengallagher"! If you remove your access to a shared folder, only another editing member of the owner of the folder can add you back.

Hey @"stevengallagher", while we appreciate your feedback, keep in mind that if you'd like to have edit access on a folder, it needs to be added to your account as well, that's why it takes up your space. If you just want to access a folder, the owner can send you a 'can view' link instead and if you need to upload files…

Thanks for keeping us in the loop, @"organik", we really appreciate it. I'm happy to see that your issue is now resolved. If you need anything else, please let us know.

Hey @"whawn", thanks for reaching out to us. While locally, through your Dropbox folder, you can choose which app/program to edit your files with, the online version of your files is different. Only certain types of files can be edited through the Dropbox website, like MS Office files, image files and PDFs. That's probably…

Mind if we reach out to you via email, so we can investigate further, @"pheebs"?

Thanks, @"oceanstar". Just wanted to mention that the team is aware of this issue and are currently working on it. Once we have an update, we'll let you know.

Hey @"drb01", regarding the Dropbox Badge not showing who is editing a file, when the file is open on a different computer, can you confirm that you opened the file while logged in to a different account than your own? As for the document privacy settings, you should be able to find more info here.

Thanks for the confirmation, @"organik". Would you mind switching off the "early releases" option here and then reinstalling the app through this link? Let me know how it goes.

Have you tried creating a new Excel file directly from the Dropbox app, to see if that helps?

Hmm, can you open an Office file through our website, to see if you're prompted to connect it that way? Basically open the file to preview it, for example, an Excel file, then click on the "Open in" button and choose "Excel for the web".

Thanks for the screenshot, @"czcante". It seems that the application is still trying to update some files; is syncing stuck on this specific number of files or has it progressed? If you click on your Dropbox icon, then on your initials and then on 'view sync issues', do you see anything?

Thanks for this info, @"bellestarr99". If you have any security programs, like Walter mentioned, can you try to temporarily disable them and see if that helps with the installation? If not, try from this link instead and let us know what happens.

Thanks for the ticket number, @"r__m_nd". I've passed your comments along and the agent working on your case will get back to you the soonest possible.

Not a problem! I've just sent you an email, so we'll continue there. Cheers!

Hey @"sgoldberg", sorry to jump in here! If you haven't already, can you try Megan's suggestion about uninstalling and reinstalling the app, to see if that helps?

In that case, does switching to WiFi help at all? If not, can you also confirm that you're not getting any error messages in the Photos tab?

Does changing this setting in the folder's properties make any difference, though, @"mikeshick"?

Hey @"ak47uk", from what you've mentioned, this update didn't have to do with the app itself, but the update of the Dropbox Business account to the new Business structure. You can read more about this here.

Thanks for the additional info, @"oceanstar". Have you tried to clear the cache on both the Dropbox app and the Gmail app to see if that helps?

Thanks for clarifying that, Carla, and happy Monday! I'm afraid this is not currently possible when using our mobile app, however, I've passed your feedback along to our team, so thanks for taking the time to post about this. If you need anything else, please let us know!

Hey @"phorst", sorry to jump in here! Can you add Microsoft Office to your connected apps on this page and then try again, to see if that helps?

Hey @"rmt13", thanks for reaching out to us today. Would you mind sending us a screenshot of what you see when you click on the share button next to the folder on our website and then on the gear icon? Is this a subfolder of another folder? Let me know and we'll go from there.

Hey @"MartinaQF", thanks for reaching out to us. Like Rich mentioned, you can't edit InDesign files on our website. You can edit other types of files, which you can read about here. We appreciate your feedback though, and I'll make sure to pass this along to our team. Let me know if you need anything else!

Thanks for bringing your issue to our attention, @"dojoon", and I appreciate you updating us on the solution that helped you. If you need anything else, please let us know. Have a great week ahead!

Thanks for the update, @"Svalen24". Are you trying to upload the photos using your WiFi? If you switch to mobile data, does it work?

Thanks for the update, @"Trainer232" and happy Monday. Can I actually send you an email, so we can look a bit further into this?