Hannah Dropbox Community Moderator

Hey @"Vera108", thanks for posting to our Community! If you want to download this many files so as to remove them from your Dropbox account, I would suggest using the Dropbox desktop app. Once you install it and sign in to your account, your files will be downloaded to a dedicated Dropbox folder on your hard drive. Once…

Hey @"chiragsadhnani", thanks taking the time to post to our Community. I completely understand your concern over this, and I really appreciate your feedback, so I'll give you some info to clarify the situation. Our colleague was right in telling you that your files will stay in your account even if you downgrade it.…

Thanks for the update, @"AnnieJ". Can you check if you're able to create and copy links when logging in to your account on the Dropbox website?

Thanks for bringing this to our attention, @"NOCU". From the info you provided, I can see that you have the beta version of the Dropbox app installed. As a first step, please go to this page, turn off the "early releases'" option and then reinstall the app (without uninstalling first). Let me know how that goes and if it…

Hi again, Eva. I just wanted to remind you that since you're already in contact with the specialists in our support team, there's not much else we can do for you here on the Community. I completely understand where you're coming from, and hopefully your issue will get resolved soon. Just make sure to follow up with them…

Thanks for confirming, @"atlasmcorp". How about your Dropbox email address? Is it verified?

Thanks for checking that, @"colsar". Would you mind sending me a screenshot of a file in your Dropbox folder and then what you see when you search for said file through your search bar? Also, are you files in the Dropbox folder currently set to "available offline" or to "online-only"?

Happy to hear that, @"Juhn" and @"itahoki"! If you need anything else, please let us know.

Hey @"atlasmcorp", thanks for posting today! In this article, you'll find some common causes and fixes for this issue; let me know if it helps. Thanks!

Sorry I didn't clarify that, @"colsar", I meant your computer settings. Let me know if it works!

Thanks for that, Jake. Can you let me know if you've tried to restart the device or the Dropbox app to see if it helps? If you've tried and it didn't help, try to simply reinstall the app, without uninstalling it first and let me know what happens.

Thanks for the update, Jake! And what about the sync status? Is it "up to date"?

Hey @"jake51", thanks for bringing this to our attention. When you say "since the update", can you clarify which update you're referring to? What's the syncing status and version of the app? You can see that by hovering over the Dropbox icon in your menu bar. Let me know and we'll go from there.

Thanks for keeping us updated, @"a_endari"! We'll be here if you need anything else!

Thanks for the screenshot, @"vusheth"! Have you clicked on the "one-year subscription" hyperlink in the email at all? It should take you to the promo page.

Thanks for the reply, Peter. Would you mind right/control-clicking on each Dropbox folder (both personal and team) and sending me a screenshot of the "get info" section for each? Are the files in both folders set to online-only? If they are and they appear to be taking up space, make sure to check that you've also enabled…

Hey @"AutHaze", thanks for reaching out to the Dropbox Community. Would it be possible to find out the exact size of the folder this person is trying to share with you? The folder being larger than the 1.9 GB you have available, is the only reason I can think of that could be causing this. Let me know what you find!

Hey @"BarbaraAlper", thanks for posting to the Dropbox Community today and sorry to hear about this. From what I can understand, you're having this issue. Can you take a look at the article I hyperlinked, to see what might be the cause of the issue for your case? Are you still having this issue right now? Keep me posted.

We appreciate you taking the time to post your feedback on this, Eva. I completely understand where you're coming from and rest assured that your comments have been passed along to our team. There's no specific timeframe we can provide on our end, here on the Community. Just make sure you continue to work on this issue…

Hi there, @"CuriousPete12", thanks for bringing this to our attention. That's the correct option for this feature; have you tried to create a link with the downloads disabled from your account on dropbox.com? Are you seeing the same results from there as well? Were you also able to test this out yourself, by opening the…

Hi there, @"vusheth", thanks for posting today! Can you let me know where you saw the info for this discount? Did you receive some kind of email or notification? If you could send me a screenshot, I'd really appreciate it. Thanks in advance!

Thanks for letting us know about this, @"User123987". Does restarting the computer make any difference on this? Also, all the changes you made, are they available in your account on the Dropbox website? Keep me posted!

Thanks for letting us know about this, @"acc9901". Have you tried restarting your computer or the Dropbox app to see if it helps? In the meantime, you can also copy and share your link using the Dropbox website.

Thanks for the update, @"colsar". Are you using the updated version of the Dropbox app by any chance? If so, can you enable the following and let me know if it helps? Go to: Settings > Privacy & security > Searching permissions > Cloud content search

Thanks for the update on this, @"Alan R.12". I just emailed you so we can take a closer look into your issue. See you there!

Thanks for checking, @"dansrv". I just sent you an email, so we can investigate this internally and see what we can find out. See you there!

Sorry to see that you're having this issue, @"EvaChang". I've located your ticket with our support team in our system, passed your comments along and raised its priority. Hopefully, they'll be able to help you resolve this issue the soonest possible. In the meantime, if you need anything else, please let us know.

Hey @"peteraschindler60", thanks for reaching out to the Dropbox Community. This does look strange indeed, and sorry if I missed something, but can I ask why you think that your Dropbox files are the culprit here?

Hey @"Tinkerman61", thanks for your feedback on this and I'm sorry to see that you're still having this issue. If you still have concerns or your issue is unresolved, the best way to get a resolution is to stick with the agent that's working on your case. I can see that your ticket is marked as "solved", but you can still…

Thanks for bringing this to our attention, @"colsar". Can you please check the "sync" tab in the Dropbox app preferences to see the location of the Dropbox folder? Is it the one you mentioned in your original post? Also, have you tried to close the Dropbox app and reopen it, to see if that helps? If not, restarting the…