Hannah Dropbox Community Moderator

Hi there, @b_mitchener_32, thanks for taking the time to post to our Community. We appreciate your feedback on this. I'll make sure to pass this along to our team. Let me know if you need anything else!

Hi there, @Maryn M., thanks for posting your question to our Community! To get to the point, all you need to do to stop this computer from syncing, is delete it from your connected devices. You can do so from the security page in your account settings here. Just scroll to the bottom of the page and trash the computer in…

Hi from me as well, @WillyJP. Since your Dropbox folder is located in CloudStorage, it means that you're using the File Provider version of the Dropbox app. That said, can you follow these steps, to see if you can locate the Dropbox cache folder and see if that's indeed where the issue lies?

Hi there, @Dr_B, thanks for bringing this to our attention. Are you on a personal network or a company one? Just from the error message on your screenshot, I'm assuming this has something to do with the rules of your ASR (attack surface reduction). Can you make sure you have installed the Dropbox app with admin privileges?…

Hey @DrpSuus, I'll have to agree with Mark here. Do let us know what happens if you reach out to Microsoft, though. Thanks!

Hey @Rello, thanks for your post and happy Monday! I'll agree with Mark here, the best thing you can do is reach out to our support team, as long as you have access to the billing info associated with the subscription. To reach out to support, make sure to use this link from a private browsing window, without logging in to…

Thanks for reaching out to our Community, @alreadyhaveanaccount. We really appreciate your comments on this, I've made sure to pass your feedback along to our team. As for your folders, if you go to this page, can you see the shared folders that seem to have been deleted? And do you get a "Join folder" button when you…

Thanks for bringing this to our attention, @skpb79. Let's get right to it! If you haven't already, can you please restart your computer to see if it helps? If not, try uninstalling the Dropbox app, restarting the computer and then reinstalling it from this link. Let me know how it goes.

Thanks for the update, @bazzalino! Are you still getting that same error? And just to make sure we're on the same page, are you getting this error right after signing in to the Dropbox app? Have you restarted your computer ever since you got this error? Perhaps some files in your existing Dropbox folder are open or being…

Hey @YorkieLover24, happy Monday and thanks for the update! Did you check the link Nancy and Mark provided in their replies? And do you have access to the billing info requested on that page to look up your payments, so that you can locate the email address of the Dropbox account linked to those payments? As for your…

Thanks for the confirmation, @Khaggett! Are you seeing the same behavior with other browsers as well? Or just Chrome? And which version of Chrome are you using?

Hey @RozetaLami, I'm really sorry to hear that your files are missing. What do you see in your events page? Can you find any events relating to those files? How about your deleted files page? Also, when was the last time that you logged in to your Dropbox account and had access to those files? Let me know and we'll go from…

I'm really sorry to hear about this, @darioi. Did the email or password on your Dropbox account change as well? Are you able to sign in to it? Also, were you able to secure your email account? This is the first thing you'd need to do. You can find very useful info in this article from our Help Center as well. Let me know…

I see, thanks for the update here, Alex. So, deleting some files should have freed up some storage space, did that not happen? Once again, all these actions should be taken on the Dropbox website. Can you send us a screenshot of what you see in the plan page of your account settings? If you're able to see your files in the…

Sorry to hear that, @Khaggett. Is your Dropbox login saved on Chrome? If you were to open Chrome and then go to the Dropbox website by typing the URL, instead of opening it from the shortcut, are you automatically signed in to your account or are you prompted to sign in?

Indeed, Alex, you don't need to permanently delete your files, as permanently deleting files doesn't free up additional space. Do you mean that you permanently deleted those important files? When you clicked on the "delete files" option I mentioned in my previous reply, what did you see? Were you able to view your files?…

Thanks for the update and the screenshot, Alex! So, the fact that you're seeing only folders with no content within your Dropbox folder is expected, since you're over quota, so we'll need to continue working only on the website. Now, on that message on the screenshot you sent us, there's a "Delete files" option on the…

Thanks for that info, @pukohq! How about switching the files from available offline to online-only and back? Does that make any difference? Have you also tried restarting your computer or the Dropbox app itself?

Thanks for reaching out to the Dropbox Community, @pukohq! Let's see what we can find out about this. First of all, which macOS version are you using and what is the Dropbox app's sync status and version? You can see the latter by hovering over the Dropbox icon in your menu bar. If you switch a file from available offline…

Perfect, I'm happy to hear that, Sue! I'm glad we figured this out and it was a pleasure to help you! ☺️ I do want to look into the editing-your-reply issue as well, would you mind sending me a screenshot of the options you get when you click on the ellipsis button next to your reply?

Thanks for the update, Sue! Can you send me a screenshot of what you see after you type in the email address of the person you want to share the folder with? I'll edit it too, not to worry. I just want to see if the button is still grayed out and unclickable after the email address is fully typed in. Also, is this…

Hi there, @anusuyab, sorry to hear that you're having this issue. Do you remember when the last time you signed into your account and accessed your files was? I mean, before that time earlier this year, when you saw that they were gone. If it had been more than 12 months, it's likely that your account was disabled…

Is that what you see on the Dropbox website here, Alex? Only empty folders?

Hey @AliceG66, thanks for taking the time to post to our Community! I moved your comment to a thread of its own, I hope that's okay. About your issue, it sounds like the link you received is an invitation to a shared folder or a "can edit" link, which allows you to add the folder to your account. Since shared folders take…

Hey @citovsky, the client builds page should be up to date now!

Hi from me as well, @Suetervs! I edited your screenshot, so no worries about that. Just to confirm, do the people you're trying to add, have Dropbox accounts of their own? If not, do they need to edit the folder or just view it? If they only need to view it, can you try sharing a link with them instead, to see if you're…

Hi there, @Alexsch, sorry to see you're having problems with this. Can you fully access all your files when you go to your "All files" page on the Dropbox website? Meaning, do all your folders have all your files in them, etc.? Also, how are you downloading the files? Through the Dropbox website? Let me know and we'll go…

Thanks for your post and your questions, @curlyseux. If you take a look at this board with the comparison of the DocSend plans and hover over the (i) next to each feature, you should get some additional info on what each one means. However, I would definitely suggest reaching out to our Sales team, to get a better…

Hey @mandariaan, thanks for bringing this to our attention. I wanted to let you know that I moved your post to an existing thread since it's about the same issue and I've gone ahead and sent you an email, so we can investigate the issue further. See you there!

Did you get a chance to check Walter's reply above, @davidabba? If you still need help, please let us know.