Hannah Dropbox Community Moderator

Hey @"salsamaster", thanks for the error log. This issue usually gets resolved by restarting the Dropbox app; if you quit it and then relaunch it, does it help at all?

Hey @"Centristsalcaraz", here are the steps on how to disband your team: https://help.dropbox.com/account-access/team-locked-state#lockedstatedisbandteam I hope this helps!

Hey @"ConnorBrinton", sorry to see that you're also having this issue. It does sound like the number of files might be causing the app to struggle a bit. What do you see when hovering over your Dropbox icon? Have you tried signing out of the Dropbox app and then back in, to see if it helps?

Hi there, @"alwayssomethingnew", and happy new year! Using Dropbox backup to back up folders that are not on the same drive as your Dropbox folder is still not possible and there's also no plan to make that happen any time soon, as far as we know. Sorry to be the bearer of bad news, but I've made sure to pass your feedback…

Welcome to our Community, @"WiggJ", and happy new year! By security code, are you referring to the one-time 6-digit code or are you referring to our 2-factor authentication feature? Can you add no-reply@dropbox.com to your email contacts and try to sign in again to see if it helps? Keep me posted on the results and we'll…

I'm glad to hear that you figured out a possible cause for this, @"PastaShock"! Do keep us posted with the results from your support request, we'll be happy to know that you got it resolved when you do. Cheers!

I see, thanks for providing this info, @"edp4". Since syncing is currently paused, I'd suggest moving only the contents of the "Dropbox (old)" folder to the newly created Dropbox folder. Once the move is complete and only then, you can unpause syncing and the app should only index and check for changes. Keep me posted on…

Thanks for the update here, Assaf. If all your files are available in your account on dropbox.com, you can unlink your computer by signing out of the Dropbox app or by deleting the computer from your connected devices here. Then, you can uninstall the Dropbox app, safely delete your Dropbox folder (since it will be…

Hi there, @"patloomy", welcome to our Community! Are you using the Dropbox website to organize your files? If that's the case, you should be able to see the number of files in a folder, by checking the box next to the "Name" column header above your files in any folder. This shouldn't show you the files the shortcut leads…

Hi again, @"Grame1955"! I think I just replied to your other comment here. If you have a free Basic account, but still got charged, is it possible that you have another Dropbox account? If you're not sure, you can add your billing info here, to see the email address of the account that got charged. Is it the same as the…

Thanks for your feedback here, @"Grame1955", I've passed it along to our team. Currently, phone support is only available to admins of Dropbox Business teams. To see our available support options by plan and account type, check out this article. If you need help with something, do let us know and we'll be happy to help.

Hey @"edp4", thanks for joining the Dropbox Community. This seems to have happened after you chose to rename your Dropbox folder. What is currently the location of the new Dropbox folder that was created? Is it in the same drive as your original one? Let me know and we'll go from there.

Thanks for bringing this to our attention, @"BCC_Admin". Just to make sure I have this right, is your employee having this issue in their local Dropbox folder or our website? If it's the Dropbox folder, can they quit the app and then try to open the file and see if it opens while the app is closed? Also, how many…

Sorry to hear that, @"cartoonistaaron". Which version of Safari are you using? Does it work fine with other browsers?

Hi there, @"diml", thanks for bringing this to our attention. The first thing that comes to mind when reading through your issue is the number of files in your Dropbox folder. You said they were about 500 GB in size, but do you know the exact number? Could it be that they're more than 300K? If so, can you use our selective…

Happy to hear that, @"mrcmrc"! I hope you have a great holiday time and a happy new year!

I see, thanks for the clarification, Assaf. Since that's the case, I would suggest allowing the app to finish syncing first, before you move the Dropbox folder back to its original location. Not sure why the app would prompt you to move the Dropbox folder in the first place, though. Do you remember what it said or grabbed…

Hey @"mrcmrc", just wanted to check in and see if the issue was resolved for you or not. Keep us posted!

Thanks for trying, @"PastaShock", once you have the screenshots please send them along.

Hi there, @"Assaf I.", thanks for posting to the Dropbox Community! Would you mind providing me with some clarifications on the following? i tried to open dropbox from the programs below and it offerd me to put the dropbox folder on another location on my computer Which programs prompted you to move your Dropbox folder? In…

That's true, Steve, the status of the files is exactly as you guessed. The ones with the cloud icon are in a state we call 'online-only'. You can see more about the sync icons and what they mean here. The online-only files don't take up physical space, so they should also sync pretty quickly. What's the app's sync status…

Hey @"Closing_Business", thanks for joining the Dropbox Community! From what I understand, you had a Business team account for work, which is currently in what we call a locked state, right? If that's the case, the article I hyperlinked above includes all the info you need on how to proceed with this. If, however, you do…

Hey @"ryan_ormond", thanks for your post. Are you getting this error on the Dropbox website? Have you tried using the Dropbox desktop app to add files to your account as a workaround? Let me know how it goes!

Hey @"damosol", can you try the steps here to disable plug-ins in Safari, to see if it helps?

Thanks for the reply here, Steve. There should have been an "Advanced" setup option during the installation process, but no worries, we can fix it. Before we try anything, though, can you let me know what you mean by "no files have been saved"? Did you pause syncing before they started downloading?

Hi there, @"mn48fan", thanks for letting us know about this. Just to make sure we're on the same page, can you let me know how you're uploading your photos and screenshots from your phone? Are you manually uploading them or are you using the camera uploads feature? If you open the Dropbox app on your phone, can you access…

Thanks for bringing this to our attention, anonymous. Which version of the Dropbox app are you currently using? Have you tried uninstalling the app, restarting your device and then reinstalling it to see if it helps? Let me know how it goes!

Hey @"Steve R.8", thanks for posting to the Dropbox Community! To be honest, to avoid moving files around and possibly getting permissions issues, the best way to go about this, is to simply install the Dropbox desktop app to your new computer and sign in to your account. The app will subsequently create a Dropbox folder…

I see, thanks for the update, Ryan! I actually sent you an email, so we can take a look into this internally. See you there!

Thanks for taking the time to post your feedback on this, @"AntonEgo". I've made sure to pass your comments along to our team. Let me know if you need assistance with anything else.