Emmet Community Manager

Hello everyone, We understand that you want an update on this issue as soon as possible, and our engineering team is working to get the external drive support reinstated. We are sorry that we don't have any updates for you at this time, as we know this can be frustrating. We have shared your responses with the team, and we…

Thank you for reaching out about this issue and sorry about the problems you experienced. The issue you’re experiencing where files returned in a Spotlight search don’t open when clicked is a known issue and should have been fixed by updating your Mac to macOS 13.3. For more information on using Dropbox on macOS, visit…

Hi @"fssbob" , We’d like to check what’s going on here, would you mind if we reached out to the email associated with your community profile to look into this further? Thank you! Emmet

Thank you for your feedback. We are working on adding this option back in to the preferences for default offline files. But for now, you need to right click on the Dropbox folder and click ‘Make available offline’. This should ensure all current and future files will be made available offline, as well as stopping any files…

Hi @"h_raymond", We are actively investigating this issue with our engineering team at the moment, and are advising users to update their Dropbox to the latest version, if they have not already. The majority of these issues appear to be cause by Dropbox Backup being active, or being a member of shared folders. You can find…

We are actively investigating this issue with our engineering team at the moment, and are advising users to update their Dropbox to the latest version, if they have not already. The majority of these issues appear to be cause by Dropbox Backup being active, or being a member of shared folders. You can find out how to…

For any other users coming to this thread, please be aware that we are actively investigating this issue with our engineering team at the moment, and are advising users to update their Dropbox to the latest version, if they have not already. The majority of these issues appear to be cause by Dropbox Backup being active, or…

We are actively investigating this issue with our engineering team at the moment, and are advising users to update their Dropbox to the latest version, if they have not already. The majority of these issues appear to be cause by Dropbox Backup being active, or being a member of shared folders. You can find out how to…

In that case, can you attempt an advanced reinstall to see if that alleviates your issue? You can find out how to do so here.

@"toonafish3D", Can you ensure you're updated to the latest version of macOS? You mentioned you're on version 12.6.3, but can you update to version 13.2? This should help resolve your issue. If it doesn't, please let us know and we will investigate further. Regards, Emmet

Hello users, Two things about these issues. Firstly, if you want to keep your files offline, we recommend you follow these instructions. To ensure all files and folders contained within a Dropbox folder are available offline, users should: Open Finder Select all the folders the default setting should be applied to or…

Hi @"fedeboraxx", Thank you for confirming this. We have emailed you directly, and our team will follow up with you shortly to assist. Regards, Emmet 

Hi users, We recommend clearing your Dropbox Cache folder as outlined in this article. This might help resolve your issue. Please let us know if it doesn't. Regards, Emmet

Hi @"fedeboraxx", We’d like to check what’s going on here, would you mind if we reached out to the email associated with your community profile to look into this further? Thank you! Emmet

Hello everyone, We have an update on this. This has occurred as Apple no longer allows Photos Library to be synced with cloud-storage services. You can find out more about this here in the Expected Changes article. Regards, Emmet 

Hi @"fedeboraxx", We just have a few more questions. Are you using the context menu to make the file available offline, clicking the cloud icon, or double-clicking the file to open it? This will help us figure out the issue. Regards, Emmet

Hello everyone, Thank you for your patience in this matter. A fix was recently pushed through for this issue, and it should no longer be affecting your devices. If you are still experiencing this issue after you've updated your Dropbox, please let us know. We will need to investigate further. Regards, Emmet 

Hi everyone, Thanks for reporting this, and sorry for the inconvenience. We think we have a good idea of what is causing the issue, and we're looking into a fix. In the meantime, the following workaround might help: * Open a Terminal window. * Run the following command: xattr -drv com.apple.LaunchServices.OpenWith…

Hi @"Burnt-On", We’d like to check what’s going on here, would you mind if we reached out to the email associated with your community profile to look into this further? Thank you! Emmet

Hey there, Thank you for bringing this to our attention. We have found this issue, and it will be fixed in the 2022.12.05 release, which will be released to Ubuntu in the near future. If you are still experiencing this issue after this update, please let us know. Regards, Emmet

Hi there, We've spoken to our team, and they've told us that they're aware of a caching issue that causes that endpoint to return invalid 404 errors. They're currently working on a fix for this, but in the meantime, retrying the link should work. We also recommend clearing your cache before retrying, as this can assist…

Hi there, We've escalated this to the appropriate team and they just want some more clarifying information. Does Dropbox appear in the locations sidebar on your finder window? Regards, Emmet

Hi @"Girardier", Thanks for reaching out to us today. After discussing this with the Dropbox Dash team, they explained that the integration was temporarily disabled on Evernote. The team says this integration will be reactivated in the near future, and we will follow up with you when it is ready. We hope that helps answer…

Hi @"Maarten S.6", Apologies for the delay, but our team has been looking into this. Are you still experiencing this when using Replay? And could you share a sreenshot of this so we can take a closer look into this. Regards, Emmet

This looks amazing, Amy! I have a few friends with weddings coming up and I'll definitely share how you used Paper to organise everything! 

Thank you for your patience in this matter. The Product team has informed us that this issue has been resolved, and you should no long experience this when using Dropbox Paper. 

Thanks for sharing all of this, @"PMcG "! It's so interesting to see how you've used Dropbox Paper and Capture when it came to designing the Dublin Studio. I frequently use Paper when working on projects, and it's always intriguing to see how others use it for their own projects as well. 

I love using Dropbox Paper, it's become my new permanent notes app on my phone. It was really useful recently as I planned a holiday with a friend that lived on the other side of the world. It was so handy to plan things out and get their input on what they wanted to see and do while we were on holiday together. Definitely…

Our engineers have put out a new Beta Build: 150.3.4929, which fixes the 'Installation failure: Error code 1073741795'. You can find details about the fix, and how to install it, here. 

Our engineers are aware of the 'Installation failure: Error code 1073741795'. We apologize for this inconvenience and are working to find resolution.