Emmet Community Manager

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  • If any other users are experiencing a similar issue, we recommend following this solution: Can you please first eject the external drive, then sign out of the Dropbox application, sign back in, insert the external drive, then check to see if you receive that original prompt? This should help resolve the issue. Instructions…
    in External drive auto backup Comment by Emmet March 2022
  • Hi all, Native Apple silicon support is now fully available. All users with Apple silicon devices will receive the native version of Dropbox automatically. If you would like to update your device manually, you can do so by clicking on the latest Stable Build and downloading the Offline Installer (Apple Silicon) file. For…
    in Apple Silicon (M1) Desktop Sync Compatibility Comment by Emmet March 2022
  • Hi all, Native Apple silicon support is now fully available. All users with Apple silicon devices will receive the native version of Dropbox automatically. If you would like to update your device manually, you can do so by clicking on the latest Stable Build and downloading the Offline Installer (Apple Silicon) file. For…
    in Dropbox Apple Silicon (M1) install Comment by Emmet March 2022
  • Hello everyone, Our engineer's have looked into this and have provided a solution that should assist. If you follow the steps below, this should ensure that your folders are restored to the default for your PC. If you have any other issues, feel free to create a new thread and we will follow up with you shortly. 1) Make…
    in Can't redirect into reparse point please choose different target path Comment by Emmet February 2022
  • Hello everyone, Thank you for your patience. We are happy to say that this issue appears to have been resolved. If you have any other issues, please feel free to reach out to our support team, or open a new thread in the community. 
    in Unable to add comments to Google Docs Comment by Emmet February 2022
  • @"Tanja108", you can find out how to sign up for the beta, and all early releases, in this Help Center article.
    in Please don't block me from generating a link for a file that hasn't finished uploading Comment by Emmet February 2022
  • Our teams are actively working on this feature, and it is currently available in beta, if you would like to test it out. You can find out how to opt in to early releases of Dropbox in this Help Center article. 
    in Please don't block me from generating a link for a file that hasn't finished uploading Comment by Emmet January 2022
  • After carefully reviewing this case, our agents have discovered that this user had entered a string of characters that may potentially be a password into the name field of second Dropbox account. This is why they were sent this email. If you need any further assistance, please don’t hesitate to reach out.
    in Incorrect name in Dropbox email Comment by Emmet December 2021
  • Throughout the year, I try to keep an eye out for possible gifts that I think friends and family might like for Christmas. I have a paper document in my Dropbox just for these ideas, and whenever I see a link, tweet, advert etc. that I think would make a great gift, I copy it to my paper document to look at later in the…
    in Get holiday and New Year ready with Dropbox Comment by Emmet November 2021
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