Web

I can't access Dropbox in Kazakhstan
It looks like Dropbox has recently become inaccessible in Kazakhstan. Many users here can no longer access the website or sync their files without using a VPN. I also checked an availability monitoring site, and it confirms that Dropbox is being blocked: link. Could you please confirm whether you're aware of this issue? Is…
Restore video preview for accounts over the storage limit
Previously, Dropbox allowed video preview even when an account exceeded its storage limit. I would like to request that this behavior be restored. Video preview is a basic viewing feature that lets users access content they have already uploaded. Disabling it does not increase the effectiveness of storage limits—it only…
Upload notifications
Please add a Dropbox setting to turn off browser notifications for file uploads on dropbox.com. I would like more granular notification controls so I can disable upload alerts or messages without turning off all browser notifications for Dropbox. This would make notifications less distracting while keeping other useful…
Free trial pop-up prevents accessing Dropbox from mobile browser (Firefox)
This is mostly a bug report (unless I've overlooked something obvious), as I couldn't find a better place to report it. When using the Firefox browser on my Android phone, I am unable to access my Dropbox files (via https://www.dropbox.com/home ), because almost immediately I get a full-screen pop-up offering a free trial…
The ability to comment without having to sign in.
Many companies prohibit employees from generating their own Dropbox account, which is needed to comment on the files. So I'd love to have a way for people to put their email and just add comments.
Community idea: Improve file history navigation (group versions by date, paginate)
It's very cumbersome to navigate across the old versions in the history of a file that is very frequently changed. For instance, the history of a text note edited in an application that uses auto-save (e.g. Obsidian) will look like this: (it's actually even longer, I had to cut the middle part!) While saving a copy often…
Files are saving to the cloud but not appearing in recent items
I'm on a Mac and my files are saving locally and syncing to the cloud perfectly, but all of a sudden they are not appearing in my recent items. I have quit Dropbox and restarted it. I have also logged out of the account and logged back in. It reindexed but the problem remained. Any advice would be hugely appreciated. Thank…
We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service
I don't share much very often, and this was quite a surprise! I have no idea what content has caused this, how can this be fixed ? You don't give me any option to contact support, so all I can do is whinge about it in public on this forum. What has violated Dropbox's Terms of Service ? How can I correct this ? If I can't…
How can I preview a .html file as a raw text file, WITHOUT the website trying to format it?
When I try to preview a .html file on the Dropbox web site, especially from the versions page, it tries to format the file as HTML. But that's a problem. What I see is useless. I need to see the RAW Text of the file. How can I do this without using a very clumsy work-around? I am a developer working on software. As would…
Give me a way to preview files in their original Text format
I am a developer. I keep my software in my Dropbox. When am actively working on my software, I make lots and lots of little changes. These files get saved many times throughout the day. This leads to many revisions. And when I am sure things are working, I commit the changes to GIT. And GitHub. When I realize I have gone…
Is there a way to disable the notifications about onboarding to a Dropbox team?
At the bottom left of the Dropbox web UI there is a notification urging me to "Get started with Dropbox" by doing various things. I also received an email message from Dropbox saying "You have pending action items", which I assume will recur as long as that's the case. I do not want to do those things. Not because I am…
"Waiting for Server" delay on shared links for 30+ seconds
I'm a sysadmin and some of our users utilize dropbox. dl.dropbox.com for sharing files. dl.dropbox.com will eventually serve a file, but on any attempt, it could take 30 seconds or longer. Sometimes, it will just time out before dropbox serves the file. I have tested this on another network with the same result. Notice…
Improve shared folder web view by un-truncating the file names
When I share a folder with someone outside my company by sending them a link the column that displays the file name is really narrow. File names are truncated, forcing the user to hover over each file to read the full name until they find the one they want. (And causing us to use absurdly short file name to avoid the…
I'm getting an Error 400 when previewing files on my account
I recently purchased your lifetime plan, but I am still having problems opening my downloaded documents. Both my old downloaded files and the new ones I download are not opening correctly and keep showing “Error 400”.I have already tried downloading the files again, but the issue still continues. Because of this, I…
Why does the Dropbox website keep logging me out?
I've had a Dropbox account for many years, and suddenly in the past few months it logs me out daily and tries to sign me into another unused gmail account. I don't close the tab or the browser, it just goes to sleep. Do I need to cancel the gmail account? What can I do so I don't need to keep signing in? Every time I do,…
Is face recognition in photos available within Dropbox?
THe only thing I can find online is that is not available like it is within Google or Apple Photo platforms, is killing me! What is the best way to tag/find pictures a person using face recognition? Thank you!
How to see the size of each folder online, and see what's taking up space?
Is there a way to see a breakdown of storage usage by folder on Dropbox.com? I have a 2TB plan and am using just over 1TB, but I have no easy way to identify what's consuming the most space. I'm looking for something equivalent to DaisyDisk or Finder's Get Info — ideally a view that shows folder sizes across my entire…
Can I see how many people have downloaded my Dropbox files via link?
I put some big genealogy files on a paid Dropbox account and I posted links to the folders, on my website. I did it this way so people downloading the big files would not bog down the website server. Now, is there a way to see how many users have downloaded the genealogy files from my Dropbox account?
Latence sur forumactif
Subject: Severe latency when loading Dropbox-hosted files on Forumactif forums Hello Dropbox Support, I am contacting you because several Forumactif forum administrators are currently experiencing severe latency when their forums load files hosted on Dropbox. The issue started around June 2, 2026, at approximately 8:00 PM…
I would like to create a file request, but I can't find the option to do so anywhere
Hello everyone, I normally use Dropbox professional but today I am trying to set up a friend's free Dropbox account. I would like to create a file request, but i cannot find the option to do so anywhere. The left side of my dropbox browser window looks like this: Am I missing something? The button to create a file request…
Changing the video Thumbnail Photo/ poster frame
Is it possible to change a video poster/ thumbnail of the image in the share links?
How do I find a moved directory?
how do i FIND a MOVED directory??. tried searching in Dropbox, but the activity log is useless as i access hundreds of files each day, so it's like looking in a haystack
Some online-only files have 0 bytes and no content on the desktop app and website.
I recently discovered that many, if not most, files in one particular folder are showing a file size of zero bytes, and opening them shows no content. It seems quite random as to which files are affected. The date created seems to make no difference. Hundreds of files are affected. It makes no difference whether I access…
Getting an error when moving folders and files into the Family Room folder
I've long had a 2T individual plan for organizing family info. But I am not able to share access to any of the files with my wife, since she has an unpaid plan (I assume). When she logs into her account she never sees anything I have shared. So I now upgraded to a Family plan, and she is now a member. When I go to move any…
Can I sync a folder to the cloud and not the rest of my devices?
Can I create a folder to dropbox desktop app that will sync to the cloud but not in other devices?
Most of my Paper documents are missing their tags
I have 128 Paper documents and all of them were tagged for organization (I think Dropbox Paper calls this "sections"). If I go to Dropbox, and go into into the "Paper Docs" folder, I can see them all as paper files. If I go to the Dropbox Paper home page, I can see all my tags (all 36 of them) but only 8 of them have any…
How do you organize large collections of gaming and media files efficiently?
Hi everyone I’ve been reorganizing a large number of gaming-related files, screenshots, setup notes, and performance-testing folders recently, and I was curious how others here manage everything efficiently with Dropbox. Do you prefer keeping everything in broad folders, or using more detailed category/subfolder structures…
Hitting "Enter" does not create a new line when editing .txt files on the Dropbox website
Fore years I've been using dropbox in the browser (chrome/firefox, etc) and editing text files easily. Since today, editing a file started having a strange behavior. I could not create a new line when hitting "enter" and if I hit backspace, it deletes the whole line. This happens in different browsers and even different…
Unable to see document, yet search says there is results
Essentially the title, when I am searching for a document that someone has signed and submitted, I search their name, and it says there is a result, but it doesn't show me the result.

Web

Discussion List