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Dear Dropbox Support Team, I hope this message finds you well. I am reaching out regarding a set of files that were unfortunately deleted from my account. These files were videos and pictures from my honeymoon in Dubai, taken during a skydiving experience with iFly Dubai. They were originally shared with me via Dropbox,…

Commenting feature can be used, but it is not easy to view those comments without finding the specific photo. Being able to use that comment feature as a note to myself on both the original and edited file. Currently I do it by uploading the photo to Flickr, where I have a Pro account, so I can keep the photo and…

I have been using drop box for years and never had this issue. When I upload photos from my phone to my drop box account using the app on my phone, the dates of the photos change to the date of upload, not the date taken. Why has this changed? How do I get the correct date of the photo? Thank you for your time

Hi Dropbox Support, I'm experiencing an issue with the Dropbox .NET API where a single file upload API call is creating two identical versions of the same file with the following problems: Problem details: * Using Dropbox .NET API for file uploads * One API request results in two file versions created 1ms apart * Different…

Hi I am trying to sort out cloud storage for my photos. They are on Apple Photos on a Mac running Sierra 10.12.6. I already have an external harddrive on which they are regularly backed up. What I want to do is copy all of my photos and videos and have them on a cloud. I want to export them in albums/ year groupings and I…

Summary I'd love to see an option for people uploading files via a Dropbox File Request to include a short comment or description with their upload. Why this matters This would be incredibly helpful for providing context — especially when receiving files from multiple people (like resumes, signed forms, or project files).…

Is it possible to have someone at Dropbox to scan servers to find my sensitive information that was uploaded by somebody? 

Hello, I opened a Microsoft Excel file from the Dropbox app on my iPad Pro and I saved it after I made changes and it will not upload the new version into Dropbox, it just says "Upload Pending". I tried deleting the Dropbox app and deleting the Excel app off the iPad and I tried turning it off and back on and I also tried…

Device N/A Operating System/Browser (if using the web) N/A Dropbox App Version/Browser Version N/A I have just installed Dropbox on a new laptop and the most recent photos are not on my device - only online - using Windows 11

I've been using dropbox for over 7 years and was gifted a bunch of space by my cousin who works at dropbox (but I technically still have the basic plan). I've never really encountered any upload issues until about a week ago - I have really solid upload speeds but just the other day they slowed down exponentionally. it now…

Device iPhone SE Operating System/Browser (if using the web) Windows 10 Question or Issue Within the last week, several times I successfully uploaded large video files from my iPhone to my PC - well, after switching off the display time out on the iPhone, because how stupid of me to expect a background process like an…

Hi, I uploaded the folder, containing all the folders of my website, from my desktop into Dropbox. Next I tried two things: * I created a new folder, oploaded it to the the folder of my site on my desktop, checked the folder in Dropbox: the folder was not synchronised; * - I created a new folder, uploaded it to Dropbox,…

Hi everyone, I’m a photographer and use Dropbox to back up and share high-resolution images, especially those edited in the Hypic - Photo Editor and AI Arts. Lately, I’ve been encountering some frustrating problems with uploading and syncing my photos. I typically work with large files, like RAW images or high-res edited…

We have created image folders to mirror our website content. We have a product that works under 2 categories, therefore, the same images are used in both folders. (Product- used for WINTER USE and SUMMER USE, same product in 2 locations) Is there a way to get both folders to sync with content together instead of uploading…

I’m currently experiencing an issue with Dropbox Sign that’s preventing me from uploading any documents intended for customer signatures. (PDF or any others) Whenever I attempt to upload a file, the platform gets stuck on the “Uploading” screen with no progress. I’ve tested this across different file types and formats, and…

Hi I have an iphone and when receiving images from workers I usually upload to dropbox, click on rename and edit it then upload. Now it won't allow me to rename, it still "says" rename there but it doesn't work, So when it picks up image from text it says Attachment, I can't upload more than one as it shows as a duplicate.…

How do I stop Dropbox from Pulling Images from My uploaded files and displaying them?

On chat support with Dropbox repeatedly and they lie saying they have very fast pipe for uploads i have a 25 mbps speed at home and Dropbox download is running at like less than 0.1 Mbps estimating 7 hours to upload one 2 gb video

Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. My shared link says "Public links have been temporarily suspended for generating excessive traffic" If you're seeing this message when using a Dropbox shared link, it usually means…

I am trying to upload video from my iPhone automatically and in the background. I want this to happen on cell data or WiFi and whether or not the app is open. The setting "Background App Refresh" is greyed out and cannot be turned on. It would be nice if I could put them in a folder to which they would not be deleted if…

When uploading a file to a folder it no longer pops up alerting me I’m uploading a duplicate file (which sometimes do by mistake if not deleted an email etc and forgot I’ve already done it lol!)…how do you turn this on again? Don’t know why it changed or stopped as I haven’t touched any settings. Thanks in advance for any…

Same here. On my iphone when I select several pictures and choose save to Dropbox, it would tell me if there was a duplicate. In the last day or so, it stopped giving me that warning and instead places multiple copies of the file with a (x) suffix on the filename.

Hi, I am using dropbox in n8n and have connected a dropbox team account. But I am getting 409 no_write_permission error. It was working fine a few days earlier but now I am getting this error for no reason. I changed nothing in n8n, nor in my dropbox settings. It was working fine a few days ago. It happened before too, and…

Suddenly today (and for the first time ever that I can remember) the RENAME button in the iPhone app upload is dead (does not work). Help please - I need to rename before uploading anything to Dropbox. Thanks, amcoffice

hello, i went to a concert yesterday and i used up a lot of storage. whenever im trying to upload the bigger videos (the longest video that worked was only 8 seconds long), i always get this error: what can i do about this? it’s pretty frustrating 

I record my podcasts to a external hard drive then upload the raw files to dropbox for my editor to bring into the editing software. My problem is that when i move the raw files to my dropbox app on my mac it says not enough space which forces me to upload the files into the website. that transfer can take 8-10 hours. Any…

What is the productive Ai

I usually use dropbox to transfer my photos from my mobile to my pc. For the last two days, when I try to transfer a file, it says that it already is in dropbox, but it doesn;t show in the pc folder. The icon in the taskbar shows the blue arrows, meaning that its syncing, but its been doing that for two days. Anything I…

Hi. I'm transferring lots of files, and using the toolbar popup to view sync progress. However, it closes when I start my next transfer. Is there a way to keep it open, or another tool? TIA

Hello, So I'll try and keep this straight forward. I'm a huge music fan and my most important files are my MP3 etc. I currently have 315GB of downloads on my laptop and would like to back them up. With Dropbox would I be able to simply drag and drop a music file of that size into Dropbox via a old fashioned web upload to…