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I'm going into the Dropbox app on iPhone and uploading photos. The photos file names are uploading with today's date. How can I get it to upload with the date the photo was captured?

I like to save my receipts on iPhone for example from a receipt from Square that opens up in Safari. Previously I would be able to choose "Save to Dropbox" and it would save a PDF of the receipt. But now Dropbox only gives the option to save a ".url" which just saves a url link to the receipt on Dropbox. Deleted and…

Question or Issue I am having trouble finding and attaching files uploaded to my Dropbox account over the past couple of months. When I log onto Dropbox directly using my web browser I can find the files, and see they they were uploaded. However, when I am attempting to attach these files to an email or through another…

As a content creator, I frequently collect video clips and photos to demonstrate examples of my discussions. However it may be weeks, or even several months before I am ready to use those files. There is no way for me to remember the source, the circumstances, the story and/or details around those files. Rather than…

When uploading or moving files to a folder that share a name, it'd be nice for an option that just renames them all by adding a number or something instead of only asking to replace them.

Device Lenovo Thinkpad P15v, Google Pixel 9 Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 235.4.5905 Dropbox Plan Plus Question or Issue Hi folks, I'm collaborating on a project with a colleague and we're constantly uploading different files to several folders within a shared…

Device M2 Macbook Pro Operating System/Browser (if using the web) macOS 15.6.1 Dropbox App Version (if using the app) 235.4.5905 Question or Issue I've got a folder of files that I store on an external hard drive that I'd like to have constantly syncing to dropbox so that I can easily share them while on the go etc with…

I have Dropbox Plus and am attempting to use it with a parent group as a place we can upload pictures and files that relate to a group our kids are in together. I have made a file within my own account and added the 14 other parents to it for access. We have all been adding pictures and files to it. However, it is now…

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If I make online only (see screenshot below) 20k files located in a folder, so that it is going to be indexable in windows searches and fast to be found, do those 20k files really count toward the limit of 300k sync files? Under large-deployments dropbox help I found that they say "used with sync", but it is unclear what…

Hi Dropbox Support Team, I’d like to report an issue I’m experiencing when using Dropbox in combination with DaVinci Resolve, as well as suggest a potential improvement. In my workflow, I edit videos in DaVinci Resolve and store my project folders inside Dropbox. I collaborate with clients and project partners directly…

Integration Affected iOS 26.0.1 Mail and other PDF viewers to Dropbox Device iPhone 15 Pro Operating System/Browser (if using the web) iOS 26.0.1 Mail Dropbox App Version (if using the app) 444.2.2 Question or Issue I've recently upgraded to the iOS 26.0.1 version on my Apple phone and I have lost the functionality of the…

Hello, I need to reset the camera upload on my iPhone so that dropbox will sync the entire photo library again. How can I do that? I understand that there's no option to do that myself, since I'm on the basic plan, but Support can do it for me. If a Dropboxer here could open a ticket on my behalf I would be grateful. Thank…

Problem Dropbox’s screenshot pop‑up replaces macOS’s floating thumbnail but can’t be dragged into Messages, Slack, Finder, etc., forcing users to hunt for the file. Request * Make the Dropbox thumbnail draggable to any app. * After the drop, keep auto‑upload and markup intact. Why it matters Faster one‑step sharing,…

Hi guys, I am trying to stop Dropbox Desktop from uploading my photos and videos from my desktop. When I go into Preferences > Backups > Camera Uploads, the only two option I get are "upload photos only" or "upload photos and videos". I do not want to upload any photos or videos. There is no option to turn this off. Am i…

Device Samsung Galaxy Z flip 7 phone 2025 Operating System/Browser (if using the web) Android 16 Dropbox App Version (if using the app) 446.2.4 Question or Issue It just gets stuck saying, waiting to upload. I've contacted my phone provider and they have assured me, repeatedly, that is not a problem on their end. I've…

First time posting here. My assistant scans documents into a special folder. I then do what I need with the files in that folder. After a log-in issue I was having, I can no longer see any new scans to the folder. Please help!

Hi, A file or folder is downloaded from my desktop into Dropbox. I use colors etc for files and folders on my desktop, but they do not show in Dropbox. For that reason I prefer to work on my files and folders on my desktop. Is there a way to refresh a file or folder in Dropbox, without uploading it again to Dropbox. In…

After a recent email from Dropbox my Excel files do not update in Dropbox after I copy them to the Dropbox Folder If I turn the laptop off and then on again, then they appear as updated. What's going on, they used to update or sync on their own in 5-10 seconds!

Question or Issue New import photos

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I tried to upload a large video file from my Google Drive, and it started all fine, and i saw the loading bar progressing. But at some point i refreshed the page and the downloading popup disappeared. The file is not uploaded yet, and i cannot cancel the current upload. When i try to create a new google drive upload i get…

I often need a place for people to upload files, which I can then download. These people are never Dropbox members – they are external customers of mine. How can I do this, without requiring them to enter a name and email address? It's annoying for them, and it's not essential -- and if you use that information for…

As The title says I cannot upload files from my dropbox to my android to device. It keeps closing it will upload from my phone to my dropbox to my computer but wont upload a file to my device. I click a file to install to my device it just flashes then a pop up comes up saying files keep stopping APP INFO or CLOSE APP I…

Dropbox Plan Free to Plus Device HP Laptop Operating System/Browser (if using the web) Win 10 Question or Issue: I upgraded from Free to PLus for more storage however, Dropbox on the computer still shows "out of space" error when I try to move files over to Dropbox. Do I need to update the computer side or what?

Device 2023 MacBook Air Laptop Operating System/Browser (if using the web) Mac OSTahoe 26.0 Questions I want to consolidate all of my digital photos from various hard drives onto Dropbox. Due to the amount of photos (25 years), they need to upload straight to online Dropbox because my laptop doesn't have the memory to…

I just started using Backup with my external HDD which has 3+ terabytes on it. I started the process on my main computer but since this is going to take a long time (I can’t keep my hard drive plugged into it all day) I thought about plugging the hard drive into my other computer, which also had Dropbox on it, and continue…

Device (Dell XPS 15) Operating System/Browser (if using the web) (Windows 11) Dropbox App Version (if using the app) 232.4.5926 Syncing Status - Up to Date Question or Issue When saving a pdf to my dropbox folder I receive a message asking me to confirm removal of the document that I want to save? Again - this happens when…

I would like to schedule my Camera Uploads so that I have a chance to remove/organize things before they're uploaded. Ideally I could have options to set either the time or frequency - i.e. 2am every day, or "any item older than 6 hours." Two examples (on android) today: * Sometimes I take 2 or 3 photos in order to choose…