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Hey, guys. Long-time Dropbox user, but perhaps not for very much longer. Every time I try to go to Dropbox in the last couple of days, it is unresponsive. * No matter what browser I use * No matter which part of the website I try to access (it took 20 minutes to update a payment method) * Uploads (65 files, 15Mb each)…

Unable to use drag and drop to upload files in browser - have tested both Chrome and Safari, Incognito and normal modes. Both browsers up to date. I receive the following error message: Note - I'm on a Personal account, NOT Business. I also have more than .5 GB of free space still available. This error message is appearing…

At some point over the last few months, Dropbox randomly stopped uploading my photos from my iPhone 13 (iOS17 and now 18). After lots of poor app behaviour, I eventually managed to re-enable it, having manually been uploading files for quite some time. As soon as I pointed it back at the right folder, it started…

I have been using it at work for many years. It's very helpful, but sometimes the upload or download doesn't proceed. At that time, the message "Synchronizing XX files" will be displayed and no progress will be made for several days. If I could figure out which file is taking the time, I could temporarily save it, but I…

Halo, I'm Andi, iOS dev. I found an issue when creating files to Dropbox, through "Files" in iPhone. When I save my file to Dropbox from my app, sometimes that file will be duplicated. When I click save button, and then check to my Dropbox app, my file will be duplicated with additional number ...(1). For example, like…

HI I am adding folders to shared dropbox files but other users cannot see them in their files THanks

I have a dropbox account connected to my yahoo email. I no longer have this email account (yahoo deleted it for inactivity) but I would like to reach the dropbox account connected to it. I have tried several times to log in using diffrent ways but nothing has worked. I would be so thankful for help in reaching all my old…

While uploading the document using the Dropbox API [https://content.dropboxapi.com/2/files/upload], randomly the document gets not uploaded, the file presents with 0 bytes, if i open below, ".pdf files are supported but something went wrong/ dropbox" Why? It occurs randomly, could you please check this from your end? Note:…

I am trying to upload a bunch of images from a photoshoot to my Dropbox account. The uploads stop around 50 items (give or take) and won't resume no matter how long I wait. I can only continue if I refresh the page (which cancels the upload) and try again which it does another 50 or so then gets stuck again. Keep in mind,…

Hello, With Dropbox Plus, I won’t be able to send files larger than 50GB? I don’t quite understand what this restriction refers to. Can't I upload and share a 1TB folder incl. 200GB files for example? Thanks!

In simple term, how do I transfer a phone video to a file ??

Backstory I have a bunch of small PDFs (18 kb each). filesUpload worked until I understood that a `429` is quite usual. Researched and found the batch endpoints. I wanted to use `/upload_session/start_batch`, `/upload_session/append_batch` & `/upload_session/finish_batch` to upload all files in a session. For stability I…

I have a new Dropbox Business account, and I have 9TB of space on it. I tried to copy 1TB of files up to start using Dropbox, but it fails saying there is no more space avialable. Only a few GB of data transferred. How do a get the initial upload of a large number of files up so I can start using Dropbox?

I am getting 100Mb/s Speed on speedtest.net but I am getting very slow speeds while uploading the files it is taking hours while google drive takes minutes, I am not sure what seems to be the issue. I am uploading via web app. I run a business if it one folder would take this much time when I will upload all the folders.…

Hi, tldr; scanned document didn‘t finish the upload without showing errors or any trace of the file; how to recover the data? Last days I had to scan a lot of documents and though there was a weak connection everything went fine initially. A couple of the uploads were stuck, some waiting, some with errors. All of them…

Something has changed here for the worse. Why is Dropbox making decisions for me without my permission?? I have uploaded a video which then I was going to post to Instagram FROM my Instagram account, in the process of which I need to add collaborators, tag people, add description etc. But the moment my video was uploaded,…

I want to back up folder on my PC. The folder is less than 1 GB. However dropbox adds these two hidden folders to the backup. They are very large and I do not want to have them backed up on my Dropbox. Is this a bug, or is there a way to tell dropbox not to include these two folders in my backup? Here is a view of my…

Hi, I was recently asked to upload a large file set from our local storage to dropbox. We basically dragged and dropped into the dropbox app... however now that we are looking at the data, it has separated our multi page PDF files into a new PDF file, one for each page!!! Has anyone else experienced this and is there a way…

I got raw video data about 5 TB (mostly large video files 1+ GB) saved in two external drives. I started uploading data in my account but it's taking long (which is expected). Currently uploading files individually (one by one or if smaller size then in group of 4-5) and drag to the dashboard of folder where I want to…

When interacting with the API, I get a path/not_found error. This happens when I upload a file to dropbox using the path /2/files/upload. After that, I create a link to the file using the path /2/sharing/create_shared_link and specify the path_display received after uploading the file. The error occurs very rarely, but it…

The documentation states the following, but despite multiple attempts to upload a 250GB file through the file request feature, it consistently results in an error and the upload does not complete. Since we are currently conducting a Proof of Concept (PoC) and using the Dropbox Business Plus Trial plan, could this…

I have received a file request from another user, to upload a folder into his storage "area". I got the email, clicked the link, and got a window with a file submission area. I pressed the upload button. There was no response, no "upload started" or "progress" message. I cannot tell if the folder is being uploaded or has…

Hello Dear Dropbox-Team, I find it very useful that Dropbox changes the names of my images and videos to this uniform format "[Foto|Video] DD.MM.YY, HH MM SS.[jpg|png|mp4|...]" when I upload them from my iPhone using the client. For example, my image named "IMG_1234" will be named "Foto 01.01.20, 12 59 55". This helps me a…

hey there, I've been having a lot of sync issues with the desktop app lately. I have had to restart the computer to the point of having to reinstall the app to get a good sync process on my computer. is there a good solution or this kind of issues? 

I pay for Dropbox Plus and have heaps of cloud space to upload to. Unfortunately I can't seem to be able to upload a 250GB folder whether I use the website or the Desktop APP. Am I missing something fundamental or is 250GB over a limit. It's driving me nuts. Thanks for any help. Vic

Since last week I have been unable to upload any files to the Dropbox website. When I click 'upload or drop' and then choose 'file', nothing happens. I have tried clearing the browser (Chrome) cache and deleting cookies, restarting my laptop, and trying a different browser (Edge), but no luck with any of those potential…

Android OS: Share>Upload to Dropbox>'Choose upload location': That dialog window does not show the name/path of the destination folder it is displayingto the user. Often this forces the user to tap 'back' several times to see what node of the folder tree the app will send the file(s) to. If the user hasn't done a recent…

It's my first time using Dropbox Backup and I wanted to backup my external hard drive before I change the settings on it. On the Dropbox Backup homepage, it says backup is completed, but when I click to view backed up files, only my folders are there and nothing else. I've checked on multiple computers and still nothing.…

I've been using the automatic photo backup for a long time now, and I assumed it is reliable and all my photos are being backed up successfully when it says they are. I am really alarmed to discover that is actually not the case. Recently I opened Dropbox and it started the photo sync and it said it had a little over 2200…

Hi, my email archive has grown over the years – I want to keep all the important old stuff (since 1994) because it's kind of my personal archive. Now my mail provider (a little independent company) is complaining about the 50GB+ that I am using and wants to start charging me for that. There's plenty of space in my Dropbox…