Sync

I have two accounts, and need to merge content between them.
I appear to have two drop box accounts. One shows up in my ipad apps and on my pc file explorer and works great. I don't know how to log in or out of it and I have no idea what my user name or password is but I am paying for it. The other is linked to my older email address and is the only way I can tell people to send me…
Windows 10 Protected Folder Access
Hi, i have dropbox installed and have noticed i have recently started seeing Windows 10 Protected Folder Access Blocked alerts for Dropbox.exe tryign to access the Music and Documnets folders in my profile even though i have not setup these fodlers for synicng and do not have the Backups feature enabled? Could someone…
How to upload files from google drive - stopped syncing in the middle and option disappeared
I was able to import files directly from Google Drive using the following directions (https://help.dropbox.com/create-upload/copy-from-google-drive), but at some point it stopped syncing (2000/8000 files imported) and the option to do this under the ellipsis disappeared.
How can I make my files available offline?
Goodday, Since today I can not enter my files when offline. All folders and files have a cloud-with-download-icon. How can I make my files accesible when offline? Thanks for support. Patrick
cannot upload certain mp3 files
I have a large number of mp3 files on my Windows 10 desktop that I cannot upload to Dropbox. These files are not music -- they are files downloaded from a book CD. They were originally cda files, but I converted them to mp3 using Windows Media Player. Other mp3 files in my computer can be uploaded to Dropbox easily. How…
Photos uploaded do not show up in the Photos tab
Hi there. I uploaded a bunch of photos and videos when i was on the main Dropbox home page on Windows. I wanted them to show under the 'photos' tab, but they are all showing as files on the main home page. Please can you help to explain what am i doing wrong? And what is the correct way to upload photos manually from my…
I can't open my files on my Mac
I can't open any of my Dropbox files. My Mac was recently upgraded to Catalina and I wonder if that is part of the problem. However, until this morning, I was able to view my Dropbox files
On Mac Unable to backup an external drive. No pop-up.
Hi I'm on Mac, and I need to backup my external drive. and I can't find a way for the dropbox app to "see" the external drive! 1) when I first setup that drive, there was an auto massage from Dropbox if I want to add it to back up. I clicked No, as I was still setting setting up that drive. 2) Now I need to back that drive…
Cannot upload mp3 - "file type not supported"
what gives mp3 files approx 45mb in size, have alot of them, tried doing them in tiny batches everytime i get a prompt "file type not supported" its an .mp3 file , ive uploaded thousands of them, never an issue please help
Sync Issues
I am using WIN 10, but it is failing to sync. The taskbar item is missing from taskbar (even though the setting say it should be appearing. The status is Dropbox 178.4.4811 Syncing. However according to control panel the version i am using is 179.4.4917 Whenever i try to open Dropbox from the start menu, it fail to open. I…
How do I resume an interrupted upload on the website?
if i upload large files to my dropbox account and my laptop goes to sleep the upload is interrupted. how do i resume the upload without beginning the process again?
Dropbox uses too much internet & data. What can I do?
Hi, I just started up my laptop and connected it to my phone's wifi hotspot. My laptop instantly started using an insane amount of data (I'm talking 500MB in 10 minutes). Upon further inspection my data usage report shows that ''dropbox update'' is using all this data. I tried temporarily disabling synchronization but that…
Desktop App won't sync PDF files
Starting last Saturday (07/15/23) the desktop app running in Windows 11 will not sync PDF files. My DOCM files sync, but the PDFs won't sync. I can copy them from my hard drive to the cloud using the Dropbox web site, but not with the desktop app. The only way I can get the files to sync is to uninstall the desktop app and…
How to upload to Dropbox, without using up local disk space?
How to upload to Dropbox, without using up local disk space?
Can't use Final Cut Pro on File Provider
Dropbox is migrating to the (relatively) new FileProvider API. They say Apple doesn’t allow Final Cut Pro libraries to be uploaded to cloud services. Anybody knows why Apple doesn’t allow it and if there is a workaround to upload those library’s? Would it be advised to migrate? I use final cut every so ofter for some hobby…
Recently added files and folders are not showing on other users computers.
Hi, I'm sharing dropbox with my work colleagues. Dropbox is in the network folder and is being shared on the work network. We're all on Windows 11. Everything has been working fine until recently when it seems we are not seeing each other's updates on files and folders since the beginning of July. Below is some screenshots…
Aliases on Mac
Dropbox 178.4.4811, MacOS Ventura I upgraded Dropbox to use File Provider, so the Dropbox folder now lives in ~/Library/CloudServices. Aliases no longer work. 1. If I create an alias to a folder (actually, to a package) in Dropbox by right-clicking and selecting "Make alias", the alias appears with the correct icon, but…
iPhone photo uploads are corrupted
iPhone X, iOS 16.1 Manual upload of photos and videos with .jpg / .mov conversion enabled in Dropbox. Of 2,700 photos & videos uploaded, about 450 are accessible. The files that are accessible follow the expected naming convention of "Photo <mmm> <dd> <yyyy>, <hh> <mm> <ss> [AM/PM].jpg" based on when the photo was taken.…
Unexpectedly syncing an enormous amount of files and constant crashing
TL;DR - Many files seem to be indexing for no reason, some seem to be downloading locally, dropbox app is crashing every 5 minutes, I've tried most of the troubleshooting techniques, and have no solution for what I'm facing here. For the past week or so, Dropbox has been indexing in excess of 20,000 files without any user…
Explain "Syncing" in Desktop App
Hey everyone! When the Dropbox desktop app is syncing or indexing, most of the time it shows you the amount of files remaining in the sync and the time it will take to do so. However, there are times when the app merely says "Syncing". No number of files or time remaining. Just "Syncing". Syncing what? Indexing? How long…
Organising photos/files by date of creation
I have uploaded hundreds of photos from my iPhone, but Dropbox hasn't kept them in the order they were taken, i.e. the order they were on my phone. Please Dropbox, I need a way to sort by the date of creation, not the date of upload. Fingers crossed you can help with this very soon 🤞🙏
More options for pausing sync
It would be nice to be able to pause sync until the end of the day. Say 5 or 6 pm. 8am the next morning isn’t terribly helpful. It would be great to schedule the pause, like from 9-5 daily.
I sent a link to people, but they can't see anything.
I copy and paste a folder link but anyone i send it to cant view it. I can click on it and it works fine but it dont sent to others as a clickable link. Whats up?
I just want to share my photos or videos to my computer/external hard drive. How to do so?
I just want to share my photos or videos to my computer/external hard drive. How can I do this seemingly simple task?
Android 12 video upload from phone hangs or takes forever.
Android 12 Motorola G41 video doesn't upload by default. Can't find any settings for Dropbox video uploads. Phone video 90MB size. Dropbox 9GB total, 50% used. Battery 90% full. All photos upload only after I open Dropbox on phone but never automatically (no settings found to control this). Video uploads only occasionally.…
Online-only files are shown as zero bytes
I am currently on MacOS Monteray 12.4 and using SmartSync (online-only) by default. The Dropbox App version is v151.4.4304 . I noticed that all the cloud files are now shown as Zero bytes. I could still download them (make them available offline) but I remember in previous versions, I could see the size of the files before…
live photo upload from ios, download speed, slideshow desktop option
Dear Dropbox, I've emailed some ideas, beginning with my most important feature idea to my least. Hello, I feel it an important feature to begin supporting "live" photo uploads from phone. I understand that once I upload a photo from my iphone to Dropbox, the "live" photo does not save as "live", but instead as a still…
How to access a shared file from the Dropbox app rather than online?
Hi, I work within the finance department and we would like to give access to specific individual files(not entire folder) to different sales consultants of different teams. After we gave the access, they could find these files when they login to dropbox online & navigate to 'files' within 'Shared'. But this is not…
Conflicted Copy different scenario without a solution
I've recently moved away from One Drive (there are some serious privacy concerns with it in my opinion) and I'm trying get around the Dropbox Conflicted Copy "problem". Dropbox creates a CC file where its newer than the existing file if it's open somewhere else (shared folder). In my scenario that simply doesn't work and…
How do I sync folders in Dropbox? Should I put them in the Dropbox folder?
Hi, Is it better put sync folder IN dropbox (i mean c:\dropbox\folder) and use that, or sync external folder and use c:\folder that will be synced in dropbox?

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