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Remove temporary ban
Hello, Seems like I exceeded the monthly bandwidth of my free account and my public links are temporarily banned. I don’t seem to be able to remove the ban myself and I didn’t find any ways to contact support. How can I remove the ban or contact support ?
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Access to shared file lost
I have lost access to a shared file on Dropbox. Every time I try to access the file via the email link I've been using, it just says "For some reason that did not work" (translated from German) along with an image of a french bulldog and an empty bowl. I've tried to use different browsers (Google Chrome and Microsoft…
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Extending Link expiration date.
Hi All I received a notification that a link I created on the 24th of July is about to expire tonight. I wish to extend the expiration date of this link. My account is professional grade. How do I go about accomplishing this? Any assistance would be greatly appreciated.
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When I send an email, my name is as Dropbox. What?
When I send an email from my tablet it shows to the receiver that my email is called Dropbox not my email address.
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One-Time link share
Is there a way to only let a person download a file (pdf) once only and not be able to download it again?
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I sent a link to people, but they can't see anything.
I copy and paste a folder link but anyone i send it to cant view it. I can click on it and it works fine but it dont sent to others as a clickable link. Whats up?
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I just want to share my photos or videos to my computer/external hard drive. How to do so?
I just want to share my photos or videos to my computer/external hard drive. How can I do this seemingly simple task?
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How to access a shared file from the Dropbox app rather than online?
Hi, I work within the finance department and we would like to give access to specific individual files(not entire folder) to different sales consultants of different teams. After we gave the access, they could find these files when they login to dropbox online & navigate to 'files' within 'Shared'. But this is not…
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Cookie popup covers playback controls at the bottom of the screen when I send a link.
When sharing a link to a video, the video playback controls at the bottom of the screen are completely hidden by the GIGANTIC cooking warning. Please fix this.
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Shared folder appears empty
I was shared a file and I can’t see anything inside. I know there are videos in there and I can get into the folder but it just appears empty.
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How can I move a large shared folder from MY Dropbox to my client's Dropbox account?
I'm out of room for storage and thought I'd moved [the only folder IN my DropBox] over to my client. How can I either move it to them — or verify WHO owns the folder we share that I'm seeing in my Dropbox? Thanks so much!
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'Empty files cannot be uploaded' error no matter the platform I'm using when trying to upload.
I have recently set up a basic account to try Dropbox out. I have successfully managed to upload some videos and photos from my iphone to my dropbox account. I have hardly used any of the allowance I have. I am now trying to do the same and I keep getting the message 'empty files cannot be uploaded' They are Mov or jpeg…
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uploading images
Can anyone tell me when I upload photos, it says Only You. What does that mean
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The shared link isn't being sent, it remains in my Outbox.
I don’t understand I click the share link and send it in an email but the email remains in my out box it will not send?
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Dropbox shared folders and their display in the interface
There is a folder structure in Dropbox. All folders have shared access to invited users by email addresses. On some of the folders, there are icons in the form of two people. How to remove this or why are these icons not on all folders to which access has been granted?
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Is there a way to check and see all files or folders shared to a specific person?
Is there a way to check and see all files or folders shared with a specific person and then remove all access?
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Sharing permission error when using the WordPress plugin
Hello, I use "Out of the box" wordpress plugin to show documents in my site. It was great. Today in files i uploaded, when i try to open I have this error: The sharing permissions on this file is preventing you from accessing a public shared link. Please contact the administrator to change the Dropbox sharing settings for…
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Access being denied to people I share links with
Hi all, I have been using Dropbox for 10 years to share practise tracks with my choir. I create a link, share the link, etc. A few days ago, some of the ladies could no longer access the tracks. They are met with a pop up that says something along the lines that there has been suspicious activity in the dropbox of…
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Creating new folder in a shared folder
If I create a public shared folder and have given the share link to a 3rd party, then if some months later I create a new folder inside the existing shared folder, then will the 3rd party that already has the original share link be able to see my new shared folder create within? I want this to happen, so I can create a…
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Shared link permissions
Hi, i am having trouble with my videos on patreon. I create content for patreon and usually share a link from my Dropbox and post it there. My members can then click the link to view the content, however the last few days it hasn't been working and instead I am receiving a message from Dropbox requesting I grant the…
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Help - Can't access a link - It keeps saying the folder does not exist
Hi! I recently bought a course, and the owner put it on Dropbox, but every time I click the link, it says the folder does not exist; for others I have talked to that have received the course, the link they click on seems to work fine so I don't know if it is something on my end.
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Folder Share-Link Excessive Traffic Rule
Hello - I have a general question about your Excessive Traffic Rule regarding Dropbox Share Links. How many Share-Link Clicks in what Time-Frame is considered Excessive Traffic? For example, is 20 clicks within 24 hours considered Excessive Traffic? Or more? Or less? Thank you, funkdawggg
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Dropbox says I don't have access to a folder shared with me long ago
Hi there, I'm trying to access my wedding pictures that I lost in an old dropbox account. I went to my old email and tried to login but it tells me I need to "request permission to the owner", that is weird cause I am the owner. There is a field for a message that I have filled in and sent but I don't know who I've sent it…
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Not receiving photos from file requests
I have upgraded my account. I now have 2T of storage. I have emailed out links to send me photos. They are not coming through.
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Shared Files NOT Showing Up for Everyone only the owner.
Our owner is sharing folders with us that DO NOT show up for everyone. They ONLY show up for him, although everyone SHOULD have access. Have never had a problem with this until recently. Need to fix ASAP.
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Download file vs Save as Shared Folder
In a shared folder admin will be notified if file is downloaded by pressing the download button within dropbox, but does right click/save as do the same?
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Others can't see my shared folder updates
Hey Guys, I´ve a strange Problem: So we have a folder since 2013 and all of a sudden, everybody else can still see and work with it, but im out alone, i can still see the folder and work with it, but nobody can see my stuff and i cannot see theirs. For me it came out of nowhere, i cant remember changing anything in the…
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The following characters are not allowed: angle brackets \ / : ? * " | ERROR Dropbox File Request
I keep getting the error "The following characters are not allowed: angle brackets \ / : ? * " |" when trying to create a folder for File Request, but I am not using those in my file name at all. Any suggestions?
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How do I save a video?
I have a email message with a link but when I try to open it I am shown a message that the video is too large. Soooo I downloaded Drop box. The original message was sent via dropbox How do I saver the video - view it - and share with others? Also i have a large video that would like to share with someone that has dropbox
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IS THIS POSSIBLE: To create a listen-only link to an audio file
As a songwriter, I would like to know if there is some way to send people a listen-only link to an MP3 file. I want specific people of my choosing to receive a link that only permits them to listen to the MP3 audio via the link with no download and no way to redistribute the link, and it would be nice to set an expiration…