Account Settings

I'm trying to update the email address of my Dropbox account, but it says it's taken.
Dropbox Plan Plus Do you have access to the email linked to the account? Can only receive email, not send, but takes a long time to come through. Are there any devices connected to your Dropbox account? PC Question or Issue I am trying to transfer my account over to my new gmail e-mail address, but I get error message…
Allow a personal account to have more than 3TB, or more than 4TB with the add on
Hello, I'm a graphic designer with more than 15 years of workload, This obviously equates to extreme filesizes. I was disappointed to learn that Dropbox don't offer a package for single users over 3TB. I work solely and require more cloud space and don't want to have to upgrade to a 'per user' plan as this isn't cost…
Why are solo users still forced into team plans for more than 4 TB of storage?
Why has Dropbox ignored this request for years? I work alone but need around 7-8 TB of storage. The only way to get that much space is to use a team plan, even though I do not need a team, admin tools, member management, or a team folder structure. As a result, Dropbox forces an unnecessary structure on my Mac: a folder…
Linux Dropbox installation requires 6-digit authenticator code to sign and link the device
Hi, I'm trying to install the dropbox client in an opensuse tumbleweed install The last time I did this, I simply installed the dropbox-cli sudo zypper in dropbox-cli Then, after the install completed, I started the app with this command: dropbox start -i The dropbox daemon duly downloaded and installed, and when…
I can't change the email address of my primary Dropbox account; the new one is taken.
I need assistance changing the email address on my primary Dropbox account. My original Dropbox account uses ...@crownheights.co. I would like to change the email address on that account to ...@gmail.com. A separate Dropbox account was previously associated with ...@gmail.com. To free up that email address, I deleted the…
I can't speak to or email the escalation team
for 2 years I have paid thousands of dollars for the business team version of Dropbox. It does not include access to escalation team and sadly after hours of my time - working to help Dropbox fix a default issue in their software to no avail! - I still cannot share a single file with anyone at anytime unless I pay for a…
Need more characters allowed in File Transfer
Dropbox Transfer only accepts 21 characters in the title (in the transfer widget not regular Dropbox sharing). It would be great if this can be expanded to more characters. Some companies that I send files to require specific words in the file names for versioning. ID, date, etc so file names become long. This Idea has…
How can I recover my team account? It just looks like a Basic one now
I reopened my Dropbox account and I don't have the option to upgrade my business account, I just have a basic account now. I need to recover the files we had there and I'd like to know what I can do about it.
How to update my Dropbox account's username?
Why don't I have permission to update my username? Where can I do it?
I think I deleted my Dropbox account instead of changing my email address
I had a Dropbox account under my old Gmail address. I started a new email address and tried to change the associated address under the account settings. That seemed to have worked but all of my old files from the Gmail account are now gone. I have no idea how to get back my old file… :(
Give us the option back to change to the old UI, the old one was perfect!
The old UI had everything I needed, the new UI has less information and takes up even more of the screen! Please give us the button to switch back to the old UI back! You have the technology! Just give it back!
Admin email notification setting
It would be great to have an option for admins to manage folder follow settings for users. Currently users need to unfollow folders individually to stop receiving folder notifications. A bulk option or admin controlled notification setting could be helpful for larger organizations.
I get a “Something went wrong” error when entering the code for my recovery email address.
I am trying to add a recovery email address, but I get to the point of entering the verification code that is emailed, I get an error message stating “Something went wrong. Please try again.” as soon as I type the last number.
Shorten url
Hello Dropbox Team, When we generate a link in Dropbox, it is usually very long. I would appreciate it if you could provide an option to shorten the link or allow users to customize it by choosing their own preferred words instead of the default long URL. Currently, there are external websites that offer this feature, but…
Can I merge two Dropbox accounts somehow?
Dropbox tech support SUCKS, with that said, I have two accounts. Is it possible to merge them into one account? If so, how do you do that? Thank you
I signed to the wrong account on my desktop app. No option to sign out?
On MacOS I am able to signin to my drtopbox account in the web browser, I have repeatedly installed the Desktop App in macOS and the app is visable on the bar at the top of the screen, but when I click on this to try and fre-sync my data, it has the wrong account in it, it has my google account that I do not want or use.…
Make a setting to play audio files consecutively on autoplay for android
Can you make it so it automatically plays the next video when you're watching videos on Dropbox?
Google Sign-In and email aliases
I would like to report a usability issue related to Google Sign-In and email aliases, and propose an enhancement. I have: * One Google account with multiple email aliases. * One long-standing Dropbox account created with one of these aliases (let’s call it alias@domain.com), with its own Dropbox password. * The same…
Links to open file *location* locally
Our company has many machines across platforms linked to one archive. We often send links to one another via Teams. By default the links open on the web. We want to be able to send links that open the local file's location and not the file itself. For example, you can make a link, post it and then click the "open on…
Provide switch to turn off Auto-renew
Currently the only way to turn off auto-renew in a user profile is to schedule a subscription change to upgrade or downgrade the subscription. What if the user does not want to change the subscription but simply woud prefer to manually approve a renewal? There should be a simple, intuitive way to toggle the auto-renew…
Automatic logout
I think it would be great and very secure if dropbox logged out automatically after a period of time - decided by the owner of the account (for example after 1, 2 or x minutes) - when no actions have been made on it. This would prevent other user from using the account if the owner unadvertedly got away from the pc and…
Multiple account switching
I have both a personal account and a work account (I'm assuming many people have the same). Currently it is unavailable to switch between both accounts unless the other account is a Dropbox Teams account, which has a very high subscription fee. Please add a feature where we can have two accounts (neither of which is a…
Allow Users to Pause Auto Updater
Dropbox checks for new versions and updates automatically, but various partner vendors such as Boxifier may experience issues with supporting new versions (as just occurred with Boxifier). The solution to get Boxifier working again immediately was to find an older version of Dropbox (with the help of the Dropbox Support…
Allow global settings for Transfer notifications
For people who use Dropbox Transfer a lot it would be helpful to have default settings that mean we are not notified when someone downloads a transfer, when a transfer is about to expire, etc etc. I do not understand why this is not an easy choice to make.
Add a Recovery Email to Your Dropbox Account for Easy Access and Extra Security
Hi everyone! We’re excited to share a new feature that makes it easier to stay connected to what matters most in Dropbox - your files, memories, and important work. Over the years, we’ve seen many people come to the Community after getting locked out of their Dropbox. We know how frustrating that can be. You can now add a…
I'm not receiving the 2FA code to enter my main Dropbox account.
Hello there, When logging into my account, the two-step verification code is not coming. "We sent a code to your number ending with xxxx" but no sms is received. There is no device on which my account is open. So I can't remove two-step verification. When I use the same phone number on another account, the code comes up.…

Account Settings

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