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Apps and Installations FAQs
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. “Couldn’t start Dropbox” error on Mac Dropbox fails to launch after macOS updates (e.g., 15.5). Quick Guide * Ensure system extension (and Keychain access) is enabled. * Reinstall…
I was asked to enter a new password, and that created a new account. I need my old account back.
My password wasn't accepted when trying to access my account recently. Instead, I was asked to set a new password meeting DropBox's more stringent requirements. Well and good! Anyway, I did as asked but then found myself with a new account and all my files missing! Fortunately, I have back-ups; just as well, but I…
Dropbox only opens the Dropbox folder in finder - not the app.
Any help would be appreciated - thank you! (I can't seem to find anything that can help...) Application Affected Dropbox Device Apple MacBook Pro M1 Max, 64Gb of RAM, 2Tb SDD Operating System/Browser (if using the web) MacOS Tahoe 26.2 Dropbox App Version (if using the app) 240.4.8493 (I got this from the "Get Info" in the…
Removed from team unexpectedly, team files now in my personal account
Hi, I was part of a Dropbox team and received an email saying I was removed by an administrator. The team owner says she did not remove me and isn’t aware of any changes. Nor does she know how to fix this. After this: * A large folder of team video files is now showing inside my personal Dropbox * These files are taking up…
Dropbox keeps syncing my files as online-only despite my app preferences (on macOS Tahoe 26.3).
Hello Dropbox! I am running the latest Dropbox on MacOS Tahoe v26.3 (not a new install). As you can see, I have always had my files set to be available offline: However, any time I upload a file, it does not download to my computer as expected: How do I instruct Dropbox to always keep my files offline? I do not have any…
macOS File Provider: Dropbox cannot relink to existing CloudStorage folder
Application Affected Dropbox on Windows PC and iMac Sequoia Device Windows PC and iMac Sequoia Operating System/Browser (if using the web) Latest Windows, iOS 15.7.4 After a routine restart, the Dropbox desktop app lost its login state and now cannot relink to the existing File Provider folder at…
I'm trying to update the email address of my Dropbox account, but it says it's taken.
Dropbox Plan Plus Do you have access to the email linked to the account? Can only receive email, not send, but takes a long time to come through. Are there any devices connected to your Dropbox account? PC Question or Issue I am trying to transfer my account over to my new gmail e-mail address, but I get error message…
Switching to legacy mode and Dropbox icon next to search bar on Finder
Is there a way for me to switch from file provider to legacy mode and also get the dropbox icon to appear next to the search bar on the finder. My co-worker is saying this is important to our workflow but we can't figure out how to set this up.
How can I reset the 2 factor authentication on my Dropbox account?
how to reset 2fa
I am unable to update my email address because the link from Dropbox does not arrive.
Hi...I am trying to update my account email..I am successful until the verification email to my new email address does not come through to my new email inbox or junk to complete verification....it also says "send again"......I have tried both many times....In my account settings it has the new email and says "pending…
Can I merge a paid and free Dropbox account?
I use Dropbox for my work. I hope you can help me join my two Dropbox accounts. By mistake, a long time ago, I created 2 Dropbox accounts. On the 2nd of February, I paid $184 for an international Dropbox I have another Dropbox account which is linked to another email, and I am getting reminders that I need to pay or some…
Not getting verification emails to add secondary email to my Dropbox account.
Device Mac Mini M2 Operating System/Browser (if using the web) Tahoe 26.3.1 Dropbox App Version (if using the app) Dropbox Plan Plus Question or Issue I've tried on a couple different browsers (Chrome, Safari) and I do not get verification emails to add a secondary email to my account. I've checked Microsoft's Quarantine…
Conflicted copy when exporting from Adobe Premiere
I reported this issue 2 years ago. Every time I export a movie from premiere, dropbox creates a conflicted copy. I reported this bug 2 years ago and it hasn't been solved. My workaround is to pause dropbox everytime I'm about to export and then resume it. Not ideal
How can I get people to access an account, and to edit a file on my account?
I'm brand new here and looking to do something very basic and simple. But have no clue what I am doing. I'm with a group called NAPS (Nebraska Association of Nebraska Santas). Yes a group of about 30 Santas. It's just a social club. We get together once a month, have meal and talk about Santa stuff. I'm looking to set…
Feature Request: Support Multiple Dropbox Business/Teams Accounts (Multiple Tenants) in Desktop App
Hi Dropbox team — I’m posting this as both a long-time Dropbox user and a business owner. Today, the Dropbox desktop app only allows seamless use of one Business (Teams) account (plus optionally one Personal account). This creates a major problem for users who legitimately operate across multiple organizations. Real-world…
Dropbox Community rank notifications
I have my dropbox community notifications set up the way I want them - except that there does not seem to be an option to turn on/off emails telling me "You have earned a new rank in The Dropbox Community!". There is an unsubscribe button at the bottom of the email but it just takes me to My Settings: | The Dropbox…
I can't change the email address on my account
I’m trying to change my email address. The instructions I found says to go to my initials in the right hand corner, but there’s nothing there. Also settings don’t have an option either. Any help? Thanks, JakesMom
All of my files are trying to sync on v241.4.4853 - my sync settings don't work.
24144853 seems unstable, app wants to synchronize all files, and sync preferences does not work properly
Having issues accessing my 2fa code. What can I do to be able to sign into my account?
for some reasons i havestopped using dropbox for a year now i need to regain access on my account but i can not access authenticator app generating 2fa codes for the account now is it possible to verificate from email instead of the 2fa code as i no longer have access to it and the account is important to me
Dropbox not syncing to Apple folders (Desktop, Documents, Downloads)
Device MacBook Air M4 Operating System/Browser (if using the web) Sequoia, Tahoe Dropbox App Version (if using the app) 241.4.4853 Dropbox Plan Family Question or Issue My files are on Dropbox online. I now need to download them to my Mac (I've tried this on both a Tahoe and a Sequoia machine). Although the Mac already has…
My 2FA authenticator app has been deleted. How can I recover access to my old account?
I stopped using Dropbox about a year ago, and when I recently tried to log back in, it asked for a 2FA code from an authenticator app that I had already deleted. Is there any way for me to recover access to my old account?
Unlink Dropbox app version 2.3.5.10 from Android handset
Hello, I have an old android handset - HTC- One with Dropbox app version 2.3.5.10. I am unable to unlink device from Dropbox. A message occurs Error: ' you must be online to unlink. Check your connection or try again'. However, I am connected to WiFi. I can access the website on my other devices laptop and mobile, but the…
Having issues receiving the security code to my email address. How can I resolve this?
When one of my phones sends a verification code to my email address, it is never received at that email address. Is Dropbox malfunctioning?
My files aren't syncing. Is my app connected to the right account?
I am a new employee to a company. The previous employee had a dropbox acct on the same computer that I use, however my files are not syncing with the other team members for the company. When I open preferences below is the dropbox folder location which is that of the previous employee. How can I resolve this issue?
How can I keep the same number of licenses, and remove the old member?
We have a set number of licenses for a Team. We have had somebody leave and also now have a replacement. Their email addresses are different. What would be the best way for me to keep the same number of licenses and make the needful changes such that I can remove the old one and add the new joinee?
How can I unlink a Dropbox Business account if I can no longer access this work account?
Good morning, I am using the Dropbox Desktop app and I would like to link my new Business Dropbox. Unfortunately, my previous' employers business Dropbox is still linked, but I can no longer sign in to this account to unlink it. Is there a work around that does not require me to sign in to my old business dropbox? Thank…
Trying to sign into the app with my Plus account, but it keeps redirecting me to a Basic account.
I'm setting up a new-to-me iMac 24", 2021, M1 chip, which came pre-loaded w/ Tahoe 26.2. I'm trying to install DB on it, and bring over all the files from my DB Plus plan, which has resided on several older Macs for decades. I've DL'ed DB app numerous times now, but it keeps insisting on setting me up with a new Basic…
I changed my email address for Dropbox, but got a trial for DocSend Advanced Data Rooms.
After changing my Dropbox account email address, I received multiple emails from mailto:support@docsend.com wanting me to confirm my new email account address. As all looked legit, I did click on the link. Now I am supposedly signed up for (without putting in any credit card information) a free trial of the "Advanced Data…
How to use more than one Dropbox account on a single computer?
Quick question — is it possible to run two Dropbox accounts on the same computer without constantly signing out or making separate user accounts? I’m not super technical, just want personal + work available without cluttering my disk — what do people actually do?
Dropbox got disconnected after email password change.
Question or Issue Dropbox got disconnected after email password change.

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