Nancy Dropbox Community Moderator

Welcome back to the Community, @"skillet"! It sounds like this is related to your primary user profile indeed. When saying that you fully reinstalled Dropbox multiple times, do you mean that you followed these steps for an advanced reinstall? Other than that, I’d like a screenshot of the error message you mentioned. Does…

Hey @"john1911", I wanted to check if you tried Walter’s previous suggestion and if it worked in the end. Keep me in the loop for any updates.

No worries, @"minty_miller"! We’re glad to hear this is all sorted. Let us know, if you need something else.

Hi from me too, @"dauten"! Can you clarify the type of plan your two Dropbox accounts are on? You can see the plan of your online Dropbox account here. What about the one that’s currently linked to your desktop app? I'll be able to guide you further after that.

Hey @"bgong", thanks for your post! I suggest posting an idea about this here, so that our team can track it and give our users a chance to vote for it, as well. Give me a nudge though, if something else comes up.

Hi from me too, @"lpvmc"! Can you clarify how you replaced your subfolders exactly? Which Dropbox platform did you use to do this?

Hey @"geoffhart1962"! I’m circling back here, in case you missed our previous post. Let us know, if you need more help.

Hi @"Ken R.7", let me chime in here, too. Based on your description, it sounds like you used the selective sync feature indeed, while setting up your Dropbox app. If you wish to make all of your content online-only instead, you’ll first need to sync all of your folders back to the desktop app, I’m afraid. Since I…

No problem at all, @"vinhdanang"! If you need something else, don’t hesitate to ping me.

Apologies for the delay, @"vinhdanang"; I just took some time to double check this. According to what’s mentioned in the Help Center article I previously linked, the Dropbox app needs to be pre-loaded/already installed when you purchase your device (meaning that if you have to install it on your end either via your MyASUS…

Hi @"MarySea"! Hope you don’t mind if I jump in here. Since the Dropbox (Personal) folder no longer syncs to your Dropbox account (online/our servers), you can go ahead and delete it from your computer.

Hi @"davidr178", and thanks for your post. I’ll need some more info here to further assist you. Can you clarify what you mean when saying “copy files”? Do you mean that you’re having an issue when trying to copy files on your Dropbox account, or that you’re not sure how to copy them in general? Let me know.

Alright, thanks for clarifying that. I’ve gone ahead and logged a ticket for you, since we’ll need some account visibility to look into this further. Please reply to it, and I’ll assist you via email.

Thanks for your post, @"billermo", and I’m sorry to hear about your issue. I don’t believe this is related to two-step verification (since you mention it towards the end of your post), but rather the one-time security code that Dropbox sends every now and then for security purposes (I’m afraid that this can’t be turned…

Thanks for posting this on our Community, @"cyshen"! To clarify, this is the first time you’re signing up and installing Dropbox on your computer. Correct? Let me know, and we’ll take it from there.

You should be able to see it in the inbox of your Dropbox email address (the one that you see here). If you still can’t find it though, please make sure to double check your spam folder, as well.

Hi again! In this case, you can only choose to add the files that you’ve updated while working on your SSD drive (but you’ll need to be sure that there weren’t any updates in the rest of the files that you skipped, like Rich mentioned before).

Hey @"Maray7611", thanks for your post. Can you send me more details on what’s going on exactly? Are you unable to see your files on www.dropbox.com? When was the last time you could access them on the Dropbox website? Keep me in the loop.

Thanks for posting on our Community, @"XxJ09". I’m guessing you're talking about this Help Center article regarding your sharing activity getting interrupted. Right? Since we need account visibility to troubleshoot this further, I’ve opened a new ticket for you. Please reply to it and I’ll further assist. See you there!

Hi @"EduardoOliveira"! Thanks for your post. You can check out this section of our Privacy Policy regarding your request. If you need something else though, please let me know.

Out of curiosity, how did you open this document exactly before editing it? Did you open your local Dropbox folder and double click on it, or did you open Microsoft Word instead and access it from your Recent files? This will help me isolate the issue a bit more.

Hey @"Mikey94025", I’m giving you a nudge here in case you didn’t see Megan’s previous message.

No worries at all, @"michaelin"! Thanks for posting here, as well. Can you also visit your Events page and let me know what you see there? Are you able to see all the updates/edits you’ve made to this file?

Hi again, @"keithjb"! In case you’re still interested in this, please send us more info on your request, and we’ll be glad to help.

Hey @"vinhdanang", can you send me a screenshot of the terms you’re referring to? Also, to clarify, the Dropbox app didn’t come pre-loaded on your computer, but you installed it yourself. Correct?

Thanks for posting here, @"juntjoo". Let’s have a look into this. To clarify, you don’t see your old updates on any Dropbox platform, not even on www.dropbox.com, correct? Do you remember which Dropbox platform you used, in order to edit this file? In the meantime, I’d also like you to visit your Events page here; if you…

Hi @"Rhoufi", and thanks for posting on our forum today. The error message you’re getting could be related to an antivirus or another security program interfering with the Dropbox app on your computer. Can you please check if there are any such programs on your device and disable them for the time being? After that, I’d…

Hey @"mathijsw"! Thanks for your post. Is there any chance that these files are still open on your machine, when you receive this error message? Is this happening with all the Pages, Numbers, and Microsoft Office files that you’re using on your computer, or is it specific files that you're mostly having this issue with?…

Perfect, thanks for clarifying that! Since we’re talking about two Dropbox team accounts, I suggest following the steps in this Help Center article (this is basically what Walter mentioned, as well). To sum up the process, you’ll need to create a shared folder and move/copy all of your files/folders within that folder and…

No worries! I totally understand how you feel. If you need something else, I’ll be right here! ☺️