Nancy Dropbox Community Moderator

Hey @"ananas123", were you able to find your Backup tab/page after following Megan’s instructions?

Hey @"RonLibrary"! I’m giving you a nudge here, in case you wanted to share another update with us.

Welcome aboard our forum, @"knowsray"! Let’s have a look into your request. Since you have a yearly Dropbox subscription, you should be able to keep it until the end of your current billing cycle (even if you cancel your plan before that). However, can you send me a screenshot of what you see on your end (since you mention…

Hey @"SophiaP"! Thanks for posting this on our forum. First off, can you clarify what you’re referring to when mentioning the “files folder"? Are you perhaps using the Files app on your iPad? How about your computer? Are you having these issues both on your iPad and computer, or is this happening primarily on your iPad?…

Hey Josh! No, you shouldn’t have to do this every time, since you’ve set your files to become available offline by default. This is more like a test to see how the desktop app will behave and to isolate the issue a bit more. Now, please keep in mind that the app version you’re currently running is the beta one, which is…

Hey @"gfriedflooring", I recommend contacting our support team next, so that they can investigate this. You can use this link to get in touch with them directly.

Welcome to the Community, @"hdb2"! Thanks for your post. As a first step, can you let me know what’s the current app version of your Dropbox app? You can double check that this way. Other than that, I’d like you to right-click directly on your local Dropbox folder and choose the option to make everything available offline.…

Hey @"BenThrower", I wanted to make sure you’ve seen Jay’s last message. Let us know, if you need further help with this.

Hmm, the deletion should be immediate. Can you sign in to the Dropbox account again and try to delete it once more? Do you receive any sort of confirmation after doing that? I’d also like you to check your Gmail address (both your inbox and spam folder) and let me know if you received any messages there after deleting your…

Hey @"carmine8086", I’ve gone ahead and logged a ticket for you. Please go through my message and reply back to my email. Talk soon!

Thanks for your post, @"BertF"! Hope you’re doing well. Since this is happening on the Files app, and not your Dropbox mobile app, the troubleshooting we can do is a bit limited. However, can you also take a look at the solution provided here and let me know if it applies to your case? Keep me posted.

Welcome back to the forum, @"mgw1"! Please keep in mind that connecting two Dropbox accounts is only possible if one of them is part of a Dropbox team and the other is a personal one (as described here). Is there any chance that one of your Dropbox accounts was previously on a team and it’s been downgraded since? Let me…

Hi @"toddd"! If you open a different browser now and try to sign in with your Gmail address, do you receive an error that the Dropbox account doesn’t exist?

It looks like you’re under-quota once more indeed! You’re no longer seeing the error message in your screenshot stating that you have no space, correct?

Hey @"CCTV_1", if you go to this page, are you able to see this link? If yes, please follow these steps to delete it. Let me know, if that solves the issue.

Thanks for posting this here, @"MrGaynor". Please keep in mind that support options may differ based on your type of plan (phone support is only available to paid Dropbox teams at the moment). I've made sure your feedback has been passed on to our team though, as I understand your frustration. Now, it’s important to know…

Hey @"Gofi", hope you don’t mind if I jump in here. I can’t guarantee that disconnecting the app from Dropbox will have any impact on your current usage. However, can you send me a screenshot of your Subscriptions page here first? I can take a look and we’ll go from there.

Thanks for the update, @"skillet"! So, it’s my understanding that your Dropbox icon is now back in the menu back, correct?

Hey @"PAUSE DRAGON", thanks for posting on our forum today. I’d like a few more details first, to further help. What type of link did you share with them exactly? Was it a shared link, that you created with these steps, or was it a file request instead that should allow them to upload files to your Dropbox account? If the…

@"jlutton", did you try out Walter’s suggestion perhaps? If yes, how did it go?

Hey @"mdt1", I wanted to check if you saw Walter’s last message and if you need any further help with this. Let us know.

If you go to your Events page here, you should be able to see the specific deletion event and check more details on the files that have been deleted. As for the two folders that you mention, can you perhaps send me a screenshot of what you see on your end? Just to have a visual. I’d also like a screenshot of your Backups…

Hey there, I can confirm that your ticket is being worked on by our team. If you wish to give them another nudge though, don’t hesitate to respond to the last email you received on your ticket.

Hi from me, too! I’d like to clarify one thing first; the files that you mentioned having been deleted, were they previously in the Documents folder you had backed up with Dropbox? Did you follow these steps, in order to disable your Dropbox backup, before moving the Dropbox folder to your D: drive?

Thanks for your post, @"robert84"! Can you send me a screenshot of said error (while hiding your personal info), so that I can have a look? Keep me updated.

Hey @"Calion", thanks for the screenshots. Is this happening on a different browser, as well? Just so that we can isolate the issue further and see if that makes any difference. You can also test this via incognito mode. Let me know how it goes.

Thanks for your post, @"Tonyrob". When was the last time you could access all of your photos on the mobile app, or even the Dropbox website? Did you previously delete some of your photos, in order to free up Dropbox space? If not, is it possible that the photos you're missing are stored in a different Dropbox account…

Hi from me as well, @"LB3444". Can you clarify what you mean when saying that you can see your account when opening these links via incognito mode? Please also send me a screenshot of what you see, so that I can take a look (unless there’s private info you don’t wish to share here).

Thanks for clarifying that, Arnie! Can you also let me know if the current syncing status of your Dropbox app is up to date? If it is, and you follow these steps, does it try to make everything available offline again before attempting to move the Dropbox folder? In case it does, please send me some screenshots of what you…

Hi @"ArnieF"! Thanks for posting here today. In order to successfully move your Dropbox folder from one drive to another, you’ll need some free hard drive space indeed. Can you clarify what you mean though when saying that the Dropbox app tries to download your files, even though they’re already available offline? You can…