Nancy Dropbox Community Moderator

Hi again, @"petermooreworld"! Hope you haven’t already tried these steps and I’ve missed it, but can you relaunch your Finder this way, and let me know if you can see both your sync icons and your context menu options after that?

Thanks for posting on our forum, @"alesmana"! Let’s have a look. When referring to Dropbox’s recycle bin, I’m guessing you mean the Deleted files page. Correct? Can you clarify when these files got deleted precisely and what’s your current plan (as shown here)? Finally, I’d like a screenshot of what you see at your Events…

Hey @"MplsWritersGuild", welcome aboard our Community. Do you happen to have a screenshot of the "MplsWritersGuild Team Folder does not exist.” error you mention? In general, team folders can be created if you’re part of a Dropbox team (and not the free Basic plan). Was your Dropbox account part of a team and it got…

I’m sorry to hear this happened, @"enricovanelli". Can you take a look at this Help Center article, and let me know if you need further assistance after that? Feel free to ping me, if you do.

Thanks for the visual, Phil! Just to clarify, are you seeing this after clicking on the option to open your Backup settings via your Backups page online?

Hey @"Craig12345uk"! Thanks for posting on our forum. Can you also try to upload a few small files to some of your folders on the desktop app and let me know if you can see them on www.dropbox.com afterwards? Besides reinstalling the Dropbox app, did you also restart your computer? Finally, feel free to send over a…

Thanks for your post, @"Phili1"! I’m guessing that, when you connect your external drive to the computer, you don’t see a prompt to back it up with Dropbox either. Is this correct? Following our convo here, are you trying to back up the same external drive that contains your local Dropbox folder? Finally, I’d like to know…

Hey @"JSmolik"! This is still not an option, I’m afraid. Feel free to create an idea about this though, so that other users who want the same feature can vote for it. Here are the tips you can follow to log your idea.

Hey @"rnacreous", sorry for jumping in. Is it OK to log a ticket for you next? We can message you at your Community email address directly.

Thanks for having a look! Can you also send me a screenshot of your Events page, to have a visual? Before the folder got deleted from your Dropbox account, do you remember if you made any updates (besides renaming it a few days ago)?

Hey everyone! Please make sure to check out this post for more info.

Hey everyone! Please make sure to check out this post for more info.

Hi again, everyone! I'm chiming in to let you know that this is still being implemented. For further updates, please keep an eye out on this page.

Hi @"jaymann"! Glad you were able to find your Paper docs and restore them. Did you also have a look at your Events page here? You may be able to find more details on why this folder got deleted this way. Let me know what you see.

Hi again, @"tciftci34"! Please let me know, if you’ve also seen my post here and what you found. Thanks.

This idea is open. If you like this idea, please share how this would help you, and vote to show your support. Our top-voted ideas are shared with our product teams to investigate in our regular reviews.

Hey @"tciftci34"! I’d like to ask if there’s any possibility at all that you have a separate Dropbox account, where this file is currently saved. Do you have any other email addresses besides the one you see here? If yes, please open another browser on your computer and try signing in to Dropbox with them instead. Let me…

Hi from me too, @"alowe2025"! Can you send me a visual of what you see on your end? More specifically, I’d like a screenshot showing that the file has been deleted and one more full screenshot of the same file that you see when going to your All files page here.

Ciao @"Marrazzo"! Jay ti ha risposto qui e ti ha inviato un'email. Per favore, rispondi il prima possibile. ------------------ Hey @"Marrazzo"! Jay has replied to you here and has sent you an email. Please reply to it, as soon as you can.

Hey @"konstantin-ik"! Thanks for your suggestion. Please correct me if I’m wrong, but you’re referring specifically to files that have been added to Dropbox via camera uploads. Right? Let me know, and we’ll go from there.

Hey @"petermooreworld"! Hope it’s alright, if I chime in. Here’s what I’d like you to try next: 1) Unlink your device from Dropbox (after the computer has been unlinked, try deleting a file from both Dropbox folders and then, check www.dropbox.com to make sure the updates you’ve made haven’t synced online). 2) Ensure that…

Benvenuto nella nostra Community, @"Marrazzo"! E grazie per il tuo post. Puoi leggere qui perché l'attività di condivisione del tuo account Dropbox potrebbe essere stata interrotta. In alternativa, posso procedere e aprire un ticket per te al tuo indirizzo email della Community. In seguito, potremo esaminare la questione…

Thanks for posting this on our forum, @"jo1971"! To clarify, this is something that you’d like to have on the Dropbox website, correct? I’m asking because, at the moment, Dropbox tags are only available on www.dropbox.com. As for the file highlights that you mention, can you clarify how these would work exactly and provide…

Hey @"Soxadb" and @"taddiefrisbee"! This is something that’s still being worked on, so please keep checking your Dropbox app to make sure it remains up to date. Thanks for your patience so far, and we’ll let you know once there are more updates.

Hi from me as well, @"TKHammond"! Unfortunately, it’s not possible to reply to a Community post directly from your email address at the moment. It’s necessary to do this via the forum directly. However, I can definitely relay this as feedback to our team, if you'd like.

Hey John! Hope you don’t mind me chiming in. I’m glad to hear you’re not having trouble with this anymore. In case the same thing starts happening again though, I’d like a screenshot of any errors you get after completing the puzzle/audio quiz. We can further investigate after that.

Hi @"modelit"! Thanks for sharing your suggestion on the forum. Just a clarification; when saying you’d like your team members to not be able to make edits to specific subfolders in the team space, does this concern subfolders inside team folders/shared folders to which the members have edit access? In other words, would…

This idea is open. If you like this idea, please share how this would help you, and vote to show your support. Our top-voted ideas are shared with our product teams to investigate in our regular reviews.

Hi again, @"skilightning", and sorry for the nudge. I’d still recommend giving the Dropbox and Dropbox Sign integration (mentioned here) a try and let me know if it works for what you’d like to achieve. Just keep in mind that only documents completed after activation will sync and this integration doesn't work…

No problem at all, Vasco! Thanks for taking the extra step, too.