Nancy Dropbox Community Moderator

Thanks for posting this on our forum, @"paintSmart"! Are your files showing as 0 bytes both on your desktop app and the Dropbox website? Can you send me a screenshot of how these files currently show in your local Dropbox folder? I'd like to check their syncing icons and make sure they're not online-only (in which case…

Hey @"Mindy5", I wanted to nudge you here to make sure you don’t need any further help from us. If you do, please send us a screenshot of what you see when trying to access your Dropbox files and we can take a look.

Hey @"LesaW", I was wondering if you’ve had a look at Megan’s previous post. In case you need further assistance, please send us a few screenshots of what you see on your end and we’ll take a closer look.

Do you still need our help with this, @"cosmicmadman"? If yes, please try Jay’s previous suggestion and let us know how it goes.

Excellent, @"Markuswalz_eu"! Thanks for letting me know, and if anything else comes up, I'll be right here.

Thanks for your post, @"AhmedMoein"! Welcome to our Community. One workaround that we usually offer in cases like this is to unlink your Dropbox app and then sign back in while clicking on the “Advanced settings” link this time (before selecting the option to create a new Dropbox folder). This link should allow you to…

Hey @"AlbronHana". Similarly to the previous users, did you also notice this behavior after upgrading your computer to the new macOS? Can you clarify the Dropbox app version that you’re currently running?

Sorry to hear this, @"Markuswalz_eu". From what I get, you started experiencing this issue right after updating your device to the new OS. Is this right? Also, when saying that you’ve deleted the folders in /Library/Application, do you mean that you’ve already performed an advanced reinstall of the Dropbox app?

Hi again, @"t3ole". Can you please compare the email address you receive those emails to with the one you see here? Are they the exact same? Please keep in mind that even one additional dot ( . ) in one of the emails means that they’re different and that they’re connected to two different Dropbox accounts.

Thanks for your suggestion, @"K_T"! Do you mind sharing a few more details on the issue you’re experiencing? For example, what’s the exact OS version of your mobile device and the app version of the Dropbox app you’re using? It’d also be super helpful if you can share a screen recording of what you see on your end, while…

Hope you don’t mind me nudging you, @"Research_Mex". Do you still need help with this, by any chance? Let us know if everything looks OK on your end now.

That’s really awesome, @"MoSn1"! If anything else comes up, feel free to ping me.

I see, thanks for clarifying that! I’ve opened a ticket for you in the meantime. Please check your email address’s inbox, when you get the chance, and I’ll further help you via email.

Thanks for posting on our Community today, @"MoSn1"! To make sure I got this right, this is an issue with all .mp3 files you’ve saved on your Dropbox mobile app. Correct? If you’re not on a free Basic plan with more than 3 devices currently linked to your Dropbox account, can you also reinstall the Dropbox app and let me…

Welcome to our forum, @"TaoChen"! Hope you're doing well. To clarify, your colleagues clicked on the referral link you sent them to create a Dropbox account, before installing the desktop app on their devices, correct? Basically, I want to make sure that they’ve followed all the steps outlined in our Help Center article…

Were you able to restore your deleted file after following my previous suggestions, @"TH58"? If not, I can look into this further.

Hey @"K14M"! Did you follow the steps Megan suggested? We’d love to know if they helped resolve your issue.

Hey @"CTFT", were you able to access your Dropbox files in the end? Let us know if you’re still having trouble with this.

Hey @"cyeager", did you happen to try Walter’s suggestion? If you did, let me know how that went.

Hey @"deanv", hope you don’t mind if I hop in here. I found in our system that you’ve also contacted our support team about this and they're already looking into your case. Since they have account visibility on their end, I suggest continuing with them directly via email; they’ll be able to further assist and let you know…

Thanks for posting on our Community today, @"Chezzie"! Welcome aboard. If you have any files/folders stored on your Dropbox account, they should be visible at your Homepage here (which looks like the page you’re currently at). Other than that, you can also check your Backups page here, in case you’ve enabled…

I’m afraid there are currently no updates on this, @"dan s.3".

Hey @"mdthadr29", I’m just pinging you here to see if you still need assistance with your previous request.

Hey @"john l.134", hope you’re doing well. Are you still unable to attach Dropbox files to your emails from your mobile device? If yes, please provide us with the info Walter asked for and we can further help.

Thanks for the visual, @"t3ole"! Can you also send me a full screenshot of one of the messages you received from Dropbox, stating that you’ve gone over-quota?

Hey @"tianaxx"! Just checking in to see if you’re still encountering this error while starting your Dropbox app. If you are, let me know and we can look into this together.

Hey @"monarchy"! Is this something you still need help with, by any chance? If yes, feel free to give us a nudge.

Hey @"Mike72UK", sorry to hear that happened. Whenever you have the chance, please check your email address’s inbox and reply back to my email; I just logged a ticket for you.

Hey @"Vovantro"! Since the advanced reinstall didn’t work for you, I’ve gone ahead and logged you a ticket instead. Please check your email inbox, when you can, and reply back to me.

Hey @"Mindy5". Do you mean that you’re not seeing any option to remove excess files from your Dropbox account, in order to bring it under-quota? If that’s the case, can you send me a full screenshot of what you see exactly on your end? I can take a look for you.