Nancy Dropbox Community Moderator

Hey @"boroman"! Do you need more assistance here, by any chance? Let us know, if Hannah’s post helped answer your previous question.

Hey @"getanin"! Did you have the chance to try out Megan’s suggestions? If yes, let us know what you found.

Hi @"lennypenny"! I wanted to chime in here and check if you still need our help with this. Let us know.

Were you able to redeem your referral space in the end, @"Langnn"? Let us know, if there’s something more we can help you with.

Hi again, @"PGFREE"! I wanted to ask if you have any more updates to share. If you need more help with the same issue, feel free to give me a nudge here.

Hey @"werthsache", hope you don’t mind the nudge. Are you still having trouble with the same issue you initially described? If yes, please let us know more info and we’ll be glad to look into it.

Hey @"betsiegricar"! I was wondering if you had the chance to try out Walter’s previous suggestion. If you did, please let us know how it went.

Hey @"ericlambiase"! I can see that you already have a ticket in our system and one of our support agents is handling your case. Can you check the inbox of your Dropbox email address (the one that’s linked to your Community profile here) and make sure you can see their last email?

Thanks for your post, @"Dweb". When signing up for a Dropbox account, you’ll be asked to create a username indeed. Once the users you shared your folder with open the link you’ve created, they’ll inevitably see your username, apart from the name of the folder. Also, keep in mind that your email address will only be seen in…

Thanks for the extra info! Let’s try something else then. If the app is still stuck syncing your files, you can pause its syncing next and move the new files out of your local Dropbox folder. After that, you can resume syncing once more and wait till the Dropbox app is up to date, before taking any further actions. When…

Hey @"Cloudsoverkorra"! Hope you don’t mind the nudge. Were you able to move your Dropbox folder over to your external drive in the end? If you need any sort of help, we’ll be right here.

Hey @"maafatword"! You can follow the steps I hyperlinked above to perform an advanced reinstall on your Mac device (alternatively, you can also click on this link for a step-by-step guide).

Thanks for posting on our forum today, @"maafatword"! Welcome aboard. Can you try an advanced reinstall next and let me know what results you get after that? Keep me in the loop.

Hi @"mntgoat"! Thanks for your post. You’re following these steps to create a Dropbox folder shortcut, correct? Have you restarted your Android device in the meantime and you still see the same thing? If yes, I'd like you to send me a screenshot of the error, to have a visual. Keep me updated.

Thanks for clarifying! Has your desktop app made any progress in the meantime? Does it seem to be syncing less files now, or is it completely stuck?

Welcome back to our Community, @"dpbrick". Can you clarify the total size of the backup files that you tried to download from your Dropbox account at once? In general, there’s a download limit of 250GB/10,000 total files per folder, as mentioned here, so I’d like to make sure this isn’t related to your case. If you haven't…

Hi from me too, @"talexb"! You said in your first post that you excluded the top-level directory from syncing. Can you clarify how you achieved that? Did you manually move these files out of your local Dropbox folder, or did you follow these steps to ignore them instead?

Hi @"Kelseybpena"! Thanks for posting on our Community. Based on your message, you're most likely getting this error. I’ve opened a new ticket for you, so please go ahead and check your email address when you can. You should be seeing a new message from me in your inbox; please reply to it and I'll check this further. See…

Don’t worry about it, Wilma! You can get back to us whenever you get the chance. Happy holidays!

That's great to hear! Don't hesitate to let me know if anything comes up.

Hi again, @"dhershdb"! Did the advanced reinstall help you in the end?

Thanks for confirming, @"emsreviewsbooks". Whenever you get the chance, please open your email address and reply to my message. I’ve just logged a ticket for you, so that we can investigate this further.

Hi from me as well, @"emsreviewsbooks"! To clarify, you upgraded your Dropbox account directly via www.dropbox.com, correct? Or did you use the iTunes/Google Play platform on your mobile device instead?

Hi @"kameyering"! Did you try out the steps provided by Hannah? If you did, and you still need further assistance, feel free to reach back to us.

Hi from me as well, @"MCMDave"! Did you try these steps and you encountered a specific issue? If yes, don’t hesitate to let me know what happened and I can further help you. You can also post a screenshot of what you see on your end.

Thanks for your post, @"steveohm33", and I’m sorry to hear this. When did the issue start exactly? Was there an OS or Dropbox update, right before you noticed this behavior? Since you mention the Dropbox support page, can you clarify if you have any tickets with our support team about this, or if you saw something else…

This idea has been closed after some time of inactivity. In case you have a new idea you'd like to post though, we'd be more than happy to consider your suggestion!

Hey @"sarunpm"! Can you update us on this, if you’re still facing the same issue?

Sorry for the ping, @"amcoffice". Are you still having an issue with your documents being scanned as black and white? If yes, feel free to let me know.

Hi again, @"TheFrase"! Sorry for the nudge. I just wanted to check if you had the chance to try out my previous suggestions and what you found. Please ping me, if there have been any updates on your end.