Nancy Dropbox Community Moderator

Hello! This idea has been marked as inactive due to lack of engagement. Don't hesitate to post a new idea though, if you have another feature in mind that you'd like to suggest.

Hey @"vanit0", sorry for jumping in here. I just wanted to mention that we can’t offer much support when it comes to the iOS Files app, as this is a standalone file/folder navigation app for iOS, built and maintained by Apple and it’s not owned by Dropbox. Are you able to upload files via the Dropbox mobile app directly?…

Can you send me one more screenshot of what you see on the Dropbox website, when trying to open one of those files? I’d also like you to right-click on one of your files on the desktop app next and send me a screenshot of the options you see. Do you see an option to make the file available offline, or online-only?

Welcome to our Community, @"Ian13". Are you getting an error message stating that your sharing activity has been interrupted perhaps, as mentioned here? In any case, I’ve logged you a ticket, so that we can further look into this via email. Please reply back to it, when you see it. Other than that, let me know if you’d…

Thanks for posting here, @"mtncat", and welcome to our forum. Are you, by any chance, on the free Basic plan? If yes, do you see 3 or more connected devices under your Security tab > Devices? I'd just like to make sure that you're not hitting the limit that's mentioned here. Other than that, do you have any…

Hi @"Mitchell H.", I was wondering if you’re still having an issue with the context menu/syncing icons on your macOS device. If you are, and want us to look into this, please make sure to answer Walter’s questions above. Thanks!

Thanks for posting on our Community, @"Mitz1". First off, I’d like to clarify that we’re not the support team (your support options may differ based on your plan) and we can’t see account-specific info here on the forum. There are still a few things to check together though, in order to determine what may have happened.…

Sorry for pinging you again here, @"jairyhunter3". I’d just like to make sure that you’re not still having the same issue. Let us know, if you need any sort of assistance.

Hey @"SamLake2026"! Do you mind sharing more info on what you mentioned in your original post? Feel free to answer Jay’s questions, and we’ll check this on our end.

No worries, @"deco10". Can you please open your shared link via an incognito window on your computer and send me a full screenshot of what you see then? Please make sure its URL is showing, as well.

Welcome aboard our Community, @"KathiH"! Do you mean that you’d like to download and install the Dropbox app on your new device, so that you can sync your files? If yes, you can find all the related info in this Help Center article. Let me know, if you need something else though.

Thanks for your post, @"abhi_0743". It seems like you’re referring to the same issue that you reported to us a few days ago here. If you haven’t already, please make sure to check out Hannah’s reply and respond back to her under the same thread. Thanks!

Hi @"consettprint", and thanks for joining our forum. When saying that you checked the Dropbox app’s permissions, did you follow these steps perhaps? -Click on the Dropbox icon from your Desktop and quit the application -Open your Activity Monitor from your Mac Utilities folder -Force quit out of the instances of the…

Thanks for posting here, @"peppers". From your message, it sounds like you set up a DocSend account indeed, which has been upgraded to a trial. Can you please log in to your DocSend account once more and go to this page? You should be able to see your support options there in order to contact the DocSend support team; they…

Hi @"Pinkbuggles"! I’m giving you a little nudge here, in case you still need our help regarding your Dropbox files. If you do, feel free to send over more info.

Hello! This idea has been marked as closed, as it's been inactive for some time now. In case you have another suggestion to make though on how to make Dropbox even better, we'd be glad to hear it! 

Hi @"dluptonmd", and thanks for posting here today. If you’re not on a free Basic account with more than 3 devices currently linked, please try to reinstall your Dropbox app as the next step. If the issue persists after that, I’d like a screenshot of the error message you keep seeing. I’d also like to know the current app…

Hi @"RDMBowTie", and thanks for your post. I totally understand your situation, so I’ve passed all feedback along to our team for you. If there’s something else I can help you with, feel free to ping me.

Hey @"dantheman88"! You’re no longer facing the same issue, correct? I just want to make sure you can normally access your files on the Dropbox website now.

Hi @"Lexie2", I wanted to chime in and make sure you’re able to access the Dropbox website now. Let us know, if you need more help though.

In this case, one option is to temporarily pause the syncing of the Dropbox app, make your edits, and then resume once you’re done updating your files. Another workaround is to try “pattern-based ignoring (globbing)” instead, so that you can prevent specific types of files from being synced to your Dropbox app.

Hey @"joehanna"! Did you get the chance to try out Hannah’s suggestion perhaps? Let us know, if it worked for you.

Hi @"1127"! Were you able to access your Dropbox account in the end?

Hey @"deco10", are you still experiencing the same behavior? Let us know, if there’s something you’d like us to look into.

Hi again! Is anyone still having issues with this, by any chance? If yes, please let me know, so that I can also inform our team.

Thanks for all the screenshots! If you go here, can you see what’s taking up the extra space on your Dropbox account? For example, in some cases, Dropbox backup may have been accidentally enabled and there are files using up Dropbox storage. You can also double check this here and delete them, if need be. Let me know what…

Hi again! Apologies for the delay; I just wanted to double check this with our team, as well. I’m afraid that they also mentioned the same thing. In this case, you’ll need to delete the old shared link, create it once again and re-send it to the users of your choice.

Hey @"Dev1ce"! I just wanted to circle back here and see if you still need assistance with this. If you do, please make sure to provide us with the details Megan asked for above.

Thanks for the visual! So, it looks like you’re seeing this syncing icon. Can you right-click on your file next and select the “make available offline" option, if you can see it? If you only see an option to “make it online-only” instead, please select that one and then follow the same steps to make the file available…

Sorry to hear this is happening, @"Evan R.9". Can you clarify the app version of the Dropbox app in question? I’d also like you to right-click on your local Dropbox folder, go to the “Get info” section and send me a screenshot of the next window you’ll see.