Nancy Dropbox Community Moderator

Hi again, @"clausneergaard", and apologies for any delays. I just wanted to take a look into this with our team, as well. Since we’ll need some account-specific info to troubleshoot this further, I’ve gone ahead and logged a ticket for you. Please reply back to it, whenever possible.

Thanks for joining our Community, @"pehirsch51"! Can you go to this page and send me a screenshot of what you see? Do you remember how much Dropbox space you had in total, before your referrals were removed? We’ll take it from there.

Hi @"JoKa-23"! Can you send me one more screenshot showing the syncing status/syncing icon next to the file in question? I’d like to double check whether it’s online-only, or available offline. Other than that, I'd also like you to quit the Dropbox app and let me know if the issue persists then, as well.

Hey @"Swandawg", I've replied to you here. 

@"Swandawg", please also try my suggestion and let me know if it helps.

Hi @"Louis L.7"! Thanks for your post. If you right-click on your files, do you see an option to “make them available offline” instead? If yes, can you select it and let me know if they’re synced to your device after that? Otherwise, you can send me a screenshot of the options you see on your end. Let me know how it goes.

Thanks for your post, @"jsingleton". I can see you’ve also posted here about your issue. Can you send me a screenshot of the options you’re currently seeing on your end? I’d like to have a look and check what else we can try together. Keep me posted.

Thanks for sharing your experience with us here, @"Martina D.1"! I've just opened a new ticket for you, so that we can directly look into your support issue. Please reply back to it, when you get the chance, and we’ll go from there.

Hi @"Shaveman", did you get the chance to read Walter's last post? Feel free to send us more details, if you want us to look into this further.

@"koekoe", did you also try out Megan’s suggestion here to perform an advanced reinstall and it didn’t help either?

My pleasure! If you need something else later on, don’t hesitate to post again here.

Hey @"markgoodfellow"! I’m giving you a nudge to see if you’re still having issues with this. Let me know, if you need something.

Hi @"PhilipeE"! Hope you’re doing well. Please correct me if I’m wrong, but from your screenshot I understand that you’re part of a Dropbox team. Right? If you’re not given the option to remove this specific user from the list, you can also delete the shared link altogether (from the link settings) and create/share it once…

Hmm, I see. Have your collaborators also made sure that there are no syncing issues on their end? If they’re using the desktop app, does it also show that it’s up to date and can they see their own files/updates on the Dropbox website? Since your Dropbox app is up to date and you can see your updates on www.dropbox.com,…

Thanks for the visual! Do you see any more details, if you click on the little arrow next to your Dropbox app’s syncing status, i.e. where it says “syncing 18 files”? If not, I’d like you to open your local Dropbox folder next and let me know if there are any files/folders that appear to be syncing there. Other than that,…

Hey @"Locmup", thanks for all the troubleshooting you’ve done so far. I’ve gone ahead and logged a ticket for you in the meantime. Please respond back, and we’ll investigate this further via email.

Hi from me as well, @"dreadmon"! I could find your ticket in our system and I’ve left an internal note for you. Our team should get back to you as soon as possible.

Thanks for sharing more details here! In this case, I recommend continuing via ticket directly, since some account visibility may be necessary in order to look into this further. I can see that one of our support agents has already reached out to you, so they’ll continue with the troubleshooting.

Hi @"clausneergaard"! Thanks for reporting this on our forum. Does the desktop app mention what those 18 files are? You can also double check if there are any specific syncing issues reported in your Sync & storage dashboard (which you can open with the steps listed in this Help Center article). Please feel free to send me…

Hey @"frankinthebox"! Thanks for your post. When saying that you’ve tested this with multiple apps on your Android TV, do you mean that you’re having the same issue with other third-party apps that are irrelevant to Dropbox? If you’re not already signed in to Dropbox on another device, like a mobile phone for example, can…

Hi @"AbdullahN786-dev"! Did Hannah’s recommendations help with the issue you were having? Don’t hesitate to get back us here, if there’s something else you need.

Thanks for the additional info! You mentioned previously that if you add a file to a shared folder, you can see that file; you mean that you can see it only in your local Dropbox folder and not online, right? Based on your screenshot, the desktop app on your computer is up to date indeed, so you shouldn’t be having any…

Thanks for joining our forum, @"IFERAOffice"! Welcome. When saying that you can’t sync your files on any device, do you mean that you’re adding files to your desktop app and they don’t appear on your Dropbox account online/the Dropbox accounts of your collaborators? Is there any chance that you're trying to sync files that…

Hi Linia! Thanks for your feedback on this. I’ve made sure our team can see it, as well. Glad to hear you were able to resolve this, and let us know if you need something else.

Thanks for clarifying, @"majko123". I’m afraid that we don’t have a specific update to share here on the forum. If you wish though, we can log a new ticket for you and send this over to our specialists, so that you can continue the troubleshooting with them from where you left off last time (I had a look into our system…

Hey everyone! It looks like this has already been mitigated. If any of you are still experiencing an issue with the Dropbox website though, don’t hesitate to post about it here.

Hi everyone! Are there any users that are still experiencing the same issue on the Dropbox website? Let us know.

Thanks for posting here today, @"pc13". Please correct me if I’m wrong, but I understand that you’re part of a Dropbox team. Is this right? If yes, have you made sure to enable external sharing for your team? You can also check out this Help Center article on how to do this. Other than that, you can send me a screenshot…

Hi @"SublimeSatori"! Thanks for your post. Is it possible you’ve signed in to a different Dropbox account that has no files saved in it? Besides the email address that you see here, do you have any other email addresses that could be linked to the correct Dropbox account? If yes, you can sign out of this one and log back…

Welcome back to our Community, @"majko123"! I was able to locate your last thread with us here. Are you still having an issue with all online-only files not showing any thumbnails on your Mac device, or are you mostly experiencing this with .psb files? Feel free to also send me a screenshot of what you’re seeing at the…