Nancy Dropbox Community Moderator

Thanks so much for your patience, @Suetervs! I managed to double check this with our team in the meantime, and this seems to be an expected behavior on the new Community platform (meaning that it's no longer possible to edit your subsequent posts).

Thanks for the visual! It looks like you’ve created a shared link with edit rights indeed, so your recipient should be able to access it on their end (there's no other setting you need to enable). If they run into any sort of issues though, don’t hesitate to give me a nudge here; I’ll be happy to help.

In general, support communication via ticket can take about one business day. I’ve added an internal note for you though, so that our agent can check this as soon as possible.

Thanks for giving that a go. Can you double check if your Dropbox app is up to date next, and also make sure that there are no third-party apps currently running (like Google Drive, OneDrive), that could be interfering with Dropbox? If the above don’t help either, I’d like you to unlink the Dropbox app, restart your…

Hey @D4lan! Welcome to our Community. We should be able to assist you via ticket indeed, so I’ve gone ahead and opened one for you. Please check your Dropbox email address (inbox/spam folder), and reply back to my email. We’ll go from there.

It sounds like you created a link for editing then (there are two types of shared links; one for editing and one that grants view-only access). If you switch tabs and go to the other setting (that appears in your screenshot above), can you see the link there? If yes, then you should be all set.

Deleting a Dropbox account is an action that can only be taken by its owner, meaning the person who can access the account with their credentials (email address & password). However, our support agent may be able to help you with the removal of your payment method from that Dropbox account (this is something that they'll…

Can you send me a full screenshot of the preferences that you mention? You can copy and paste it directly in your reply. I'd also like a visual of the options you see when right-clicking directly on your Dropbox files. Other than that, I want you to try and revert back to the stable app version next (since your Dropbox app…

Hey @Adubell, thanks for your post. From a look in our system, I see that your ticket is still open and it hasn’t been closed yet (I can also see your last replies). When saying that you’d like to close that Dropbox account, do you mean that you’d like to have it deleted, or that you’d like to cancel the subscription? If…

Hey @Sergiomc! Like @Vicker mentioned above, it’s not possible to filter your Photos tab to only see pictures from your “camera uploads” folder at the moment. I can definitely log this as feedback though with our team, as this would be something useful to have as a feature on the mobile app.

Hi @Himain! Hope you’re doing well, and thanks for posting here. If the user doesn't have a Dropbox account of their own, you'll need to create a shared link indeed and manually copy and paste it in an email (or another message) for them to access it. Do you mean that you followed the steps above to create one, or that you…

Thanks for your report, @nascimentodr! Have you tried any of the troubleshooting steps in this thread, by any chance? Can you also clarify the app version of your Dropbox app?

Alright, thanks for that! Are you also missing sync icons from your Dropbox files? Can you perform an advanced reinstall next, and let me know what results you get after that?

@datanz, what’s the OS version of your device? Did you have any OS updates, right before the issue occurred?

Hi from me as well, @deborahemast! Since the error you mention sounds related to the Help Center article Mark linked above, I’ve gone ahead and opened a ticket for you. Please check the inbox (or spam folder) of your Dropbox email address and reply back to it, whenever possible.

Hey @CoolJavelin! Welcome to the Community. Can you take a look at this Help Center article and make sure your device has all of the listed requirements for the Dropbox app? I’d also like to have a screenshot of the message you keep getting (you can copy and paste it directly in your reply). Give me a nudge, once you’re…

Thanks for posting here, @Tomsetcvhel. First things first, can you copy and paste a screenshot of what you see exactly when trying to access your Dropbox account/files? If there’s any sort of personal info showing in your screenshot, please make sure to remove it beforehand. Keep me posted, and we’ll take it from there.

Regarding the Dropbox cache folder, can you clarify what steps you followed exactly to access it?

Hi @PGmit! Thanks for posting this on our Community today. Out of curiosity, did your team members have any sort of OS update, right before the Dropbox context menu options disappeared? Are they able to see any syncing icons next to their folders/files in File Explorer? Other than that, I’d like you to confirm if their…

Sorry to hear that, @TinyHappyCasey. Have you already checked for any antivirus, or other security programs, on your computer? Did the issue occur right after an OS, or Dropbox app update? Finally, have you restarted your device in the meantime?

Lovely, thanks for the visual @rcbamalaw! After a quick look into our system, I can see that you’ve already reached out to our support team and our specialists are looking into your case. I’ve also added an internal note on your behalf, so that they can see your post on our forum, as well.

@darioi, just to clarify, are you being asked to enter this one-time security code to sign in to your Dropbox account?

@Murph004079, is there any way to double check the email address of the Dropbox account that’s connected to your Voice Record Pro app? If yes, is it the exact same as the one you see here? Even the difference of a dot between the two would indicate that these two email addresses aren't the same.

Thanks for double checking! Is this the first time you're encountering this issue on your Dropbox account, or has your sharing activity been interrupted in the past, as well?

Hey @chilltill, thanks for posting this here. Have you received any emails regarding this error at your Dropbox email address? If you’ve already checked your inbox, please also have a look at your spam folder. I’d like us to double check whether you’ve received an email with instructions on how to resolve the issue. Keep…

Thanks for the visual! May I ask for one more screenshot of the error that you’re getting? Besides the issue you’re having while inviting a new member to your team, did you encounter any other issues on your Dropbox account today? I’d like to gather as much info as possible and investigate this further.

Welcome to the Community, @rcbamalaw! Hope you’re well. Have you tried to do the same thing via another browser? If you have, and you still get the same error message, I’d like a full screenshot of what you see at your Plan tab here. Keep me in the loop.

Thanks for the extra info, Robert! I appreciate it. I believe that the issue is related to the folder being online-only at the time of the move, indeed. When making a folder online-only on the desktop app, this replaces it with a placeholder of the original files, which can be only accessed on the Dropbox website (to save…

Thanks for your post, @mymissingaccount. Let’s have a look into this. First off, I’d like more details on what you see exactly when trying to access your primary Dropbox account (feel free to copy and paste a screenshot here, after hiding your personal info from it). Also, what do you mean when saying that you’ve tried to…

Keep us in the loop for any updates, @JCJC!