Megan Dropbox Community Moderator

Hey @"LSfromMPLStoSTJ", thanks for the speedy reply! Here's my suggestion: I actually think it's best that you send some screenshots of the double charges via email in order for the agent to be able to access, and inspect the situation. Our end goal here is to settle this moving forward so that you avoid getting double…

Hi there, @"Abrahamconstruction", thanks for posting your question here! I'm going to need to gather a few more pieces of info and get closer into what is happening. As a first step, can you clarify your device's exact OS, and the app's current version that you're using? You can find the version by hovering your mouse over…

Hi there, @"LSfromMPLStoSTJ", welcome to our Community! In order to change your billing method from Apple iTunes to Dropbox directly, you need to cancel your subscription, wait for the account to get downgraded and then re-upgrade directly from our website. Your files will still be safe, even in that meantime; only syncing…

Hey @"mtnfarms", let's investigate together! Could you please navigate to your backups page and let me know if you have our feature enabled? Also, what does your plan tab report exactly in regards to your quota? Do you have any shared folders taking up space in your account? Keep us posted!

Hey @"prasad498", let's jump right into this! You mentioned that you're part of a team plan, and that you're facing some issues uploading content. I was wondering if it's possible that your team ended up in a locked state. If so, please have a look at the relevant Help Center article that'll provide you with the next…

Hi there, @"hadass", welcome to our Community! It sounds like you're referring to our one-time 1 TB add-on as a user on Dropbox Plus. You can see more about this here. This add-on will provide you with an additional 1TB of space on top of your Plus plan. However, if you choose to upgrade to our Professional plan you get…

Hey @"BauadiSekar", welcome to our Community! 😊 I'm here to second what @"maher1982" mentioned about using Dropbox with an internet connection. As for your storage, you get 2GB if you use our free, Basic plan. For additional plans you can have a look here. If you need something else, please let me know and I will be more…

Hi there, @"rolandcaine", welcome to our Community! You can still share your files and folders with Dropbox, and there are several ways to go about it. You can read and choose the best way to share your content here. If you're facing any issues, or have any questions I'm always here to help. Just let me know a little more…

Hey @"samuelc"! I'm going to need some account-specific info in order to look closer into this. I just sent you an email, so please reply back as soon as possible and we'll take it from there! Thanks!

Hey @"grndvl1"! Just following up to check if you had a chance to review our last message. If you still need assistance, feel free to get back to me with the details requested. If the issue is resolved, we'd love to know what worked out for you.

Hey there, @"sketchit"! A quick follow-up to our last message! Let us know if you still need assistance or if everything is working as expected. 

Hi @"Gianpc"! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey @"Nottah", welcome to our Community! Just to clarify and make sure we're on the same page here: are we talking about two different accounts, under different email addresses? It isn't clear if we're talking about the same account, or two different ones but based on everything you described it sounds like you're using…

Hey @"harry63", let's jump right into this! Could you send us a screenshot of what it looks like on your end? While we're at it, could you also clarify the app's current version and syncing status? You can find the version, and syncing status by hovering your mouse over the little Dropbox icon in your menu bar next to your…

Hey there, @"steve64_64", let's jump right into this! I'm going to need to gather a few more pieces of info and get closer into what is happening. As a first step, could you clarify the app's current version that you're using? You can find the version, and syncing status by hovering your mouse over the little Dropbox icon…

Hey @"joshua616", welcome to our Community! Just jumping in here to ask if you're still facing the same issue, or if it was ever resolved. If you're still going through this, please share some additional info with us. What is the error that you get, and how long has this been an issue? Let me know more!

Hey @"WiggJ"! If you have access to the email, but are not receiving the code, make sure to check your spam folder as well. And if it's still not arriving, try to see if you can bypass the process, by resetting your password. Of course I can always reach out via email, in order for us to have a closer look into this. Just…

Hey @"damosol"! Have you tried what my colleague @"Jay" suggested by any chance? I'd also suggest you make sure that Safari is up to date. That way you can prevent compatibility issues.

Hey @"equado"! Can you send me a few screenshots of what you see on your end in regards to these Dropbox folders in order for me to have a visual too? Also, please send me a screenshot directly from the app's preferences, showing me what's the path under your Sync tab. 

Hi @"olivia90"! I just sent you an email in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Thanks!

Hey @"eipapp6"! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hi there, @"czajin"! Did you manage to resolve this, or is it an ongoing issue? What is your OS, and have you tried any troubleshooting steps on your end? Let me know more, and we'll take it from there!

Hey @"edp4", thanks for the updates! I definitely see where you're coming from, and how important it is to get back syncing your work. With that being said I was able to locate your active ticket on our system. It seems your case has been escalated to our specialized agents, therefore I believe it's best to wait for their…

Hey @"Mark Kroll", I hope you're doing well! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hi @"auramax"! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hi @"reethi", I hope you're doing well! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hey @"jeroenws"! A quick follow-up to our last message! Let us know if you still need assistance or if everything is working as expected. 

Hi there, @"olivia90", let's see what we can find about this! Is your Dropbox account an individual one, or a Business one? Is it possible that you were part of a Team, and the admin removed you? If this persists after rebooting your computer and router, could you clear your browser's cache and try once more? If this…

This idea has been closed due to inactivity. Thank you for your suggestion, and if you have another idea to share, please do! 

Hey @"Kunnaki", I hope you're doing well! Still stuck with this, or did you work some magic and fix it? Either way, we'd love to know what fixed it for you, or if you still need some help.