Megan Dropbox Community Moderator

Hey @"cassidyfalk"! Still stuck with this, or did you work some magic and fix it? Either way, we'd love to know what fixed it for you, or if you still need some help.

Hey @"joolsadams"! No worries. I reached out to you via email in order for me to investigate further, and see if there's anything that we can do. Reply back to me, and we'll take it from there. Thanks! 

Hey @"Cherish12"! Following up to confirm whether your question is resolved or if further support is needed. We're here to help either way. 😀

Hey @"emmav", wishing you a Happy New Year! Still stuck with this, or did you work some magic and fix it? Either way, we'd love to know what fixed it for you, or if you still need some help. 

Hey @"BobWalter"! I'm just circling back to see if you saw our last reply. If you still need any help feel free to reply back to this thread. If your issue has been solved, let us know what worked for you!

Hi @"CPU_55", I hope you're doing well! Still stuck with this, or did you work some magic and fix it? Either way, we'd love to know what fixed it for you, or if you still need some help. 

Hey @"Truongvh2025", wishing you a healthy and happy New Year. Following up to confirm whether your issue is resolved or if further support is needed. We're here to help either way.

Hi there, @"sr534"! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hey there, @"DHK"! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey @"rforster262", thanks for posting here! Can you share some additional details as to what's happening with us? Based on the little info I have, it sounds like your Dropbox space is full. Is it possible that you have a backup on this page running on your account? What, if any troubleshooting steps have you tried so far?…

Hi there, @"eoffbus", let's see what we can find together about this! Generally, the photos tab should show almost all the image and video files uploaded in your account, no matter their location or way you upload them. If you try to double click a picture in order to view it, can you see its current path inside your…

Hey @"ilakn", let's jump right into this! Could you confirm where your Dropbox folder is currently located on your machine? Also, has the number of files syncing changed at all? Does the issue go away after rebooting your device or quitting or even signing out and back in? Let me know if you have any proxy, VPN, firewall,…

Hi there @"John92", let's jump right into this! Could you please let me know what's reported in your plan tab and if you're able to cancel it from there? If you're still getting the same error, you can try clearing your browser's cache or using another browser just to see if the behavior remains the same. Keep me posted! 

Hey @"PeteTheSwede"! Just to clarify and make sure we're on the same page here: what steps did you follow in order to transfer your Dropbox folder to the new device? Also are you looking for the particular Documents folder that you used with your old device, and that you have since deleted? Or are you looking to use the…

Hi @"JeffreyMcLaren", welcome to our Community! Do you try to move them on a different path inside your Dropbox folder, or outside of it? Also, it might sound trivial but have you tried rebooting your device at all? If you quit the desktop app using these steps and then try again, do you notice the same behavior? Keep me…

Hey @"Mikul"! Unfortunately, files deleted more than 30 days ago can't be recovered. Even if you paid for an upgraded plan, the extra recovery time would only apply to files deleted after the upgrade. I hope that clarifies things! 

Hey there @"Yellowbelly12", let's jump right into this! Are you able to recreate the email address on Gmail in order to receive the verification code? As far as I'm aware you can't receive emails even if your iCloud is connected to the same email address, is that right? Do you have any other device that is already…

Hey @"PastaShock", let me jump in here! I'd love to have a visual of what you described. Can you kindly send me a few step-by-step screenshots demonstrating the steps you follow in order to edit the file, and also the error you get when trying to open it? Just make sure no personal info is shown there. Does this happen…

Hi @"narsul", happy Monday! I definitely can. I just sent you an email. Please reply back to me as soon as possible, and we'll take it from there. Thanks! 

Hey @"equado", let's jump right into this! Usually these folders are created when you unlink/link to a different account on your computer, or if you re-install and choose a different location for your Dropbox folder. Here’s an article that discusses this in more detail. You can always check your app's preferences, and more…

Hey @"Mikedj19", sorry to hear about that! As a first step, can you clarify if your company deleted the individual files, or the entire account in the process? Also, if I'm not mistaken you mentioned that "they won't recover on other devices". Can you let me know more about this? How did you try to recover the content?…

Hey there, mabuznada​, let's jump right into this! As a first step, can you clarify what your plan page reports? Also, have you checked your events page to see when and where the deletion occurred? If your content was deleted then you should also be able to restore files from your Deleted Files page too. Let me know what…

Hey @"Jincheng W.", thanks for posting here! As both you and @"Rich" mentioned, that behavior is usually expected when a third-party app is involved with your Dropbox folder. Examples of such include backup services, antivirus, recently used file lists or third-party applications that monitor files in general. Although you…

Hey @"florismk", thanks for the heads up here! Happy to see that your issue is now resolved! If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hi @"joolsadams", let's investigate further! If a referral is showing as ineligible on the Dropbox site, then it should mean that the referral user attempted to activate the referral from the same network as yours. Could this be the case? You can also check this section of Help Center for more info and this FAQ right here.…

Hey @"Karma2013", let's jump right into this! I did some digging and it seems your case was escalated to our specialized agents to see if they could help on their end. In addition to that, I can see some further updates on the ticket that date back to December 12th. If you check your email, can you see Jen's update on your…

Hi @"louisdaigle777", I hope you're doing well! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hey there, @"michael_munson"! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hey @"amigaforever", thanks for posting here! I'd suggest a reinstall using this link to see if it will improve the situation. If it doesn't please don't hesitate to let me know. Keep in mind that to upgrade to the full desktop experience and all its features, we recommend upgrading your operating system to Windows 10 or…

Hey @"Toha57"! I went ahead and created a new ticket on my end for you. Reply back to me, and we'll take it from there. Thanks!