Megan Dropbox Community Moderator

Hey @"logierachel"! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hey @"Wenn"! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hey @"jm311". I just replied back to your email. Kindly keep in mind that support has approximately a 24-hour window to handle your request depending on the case. I'm mentioning this for future reference. Thanks a bunch, I appreciate your patience while we work on your request.

Hey @"saaad3ali"! I've just sent you an email to have a further look internally, so please take a look at your inbox and we'll take it from there. Cheers! 

Hi there, @"saaad3ali", welcome to our Community! One of the reasons a referral might appear as ineligible on the Dropbox site is because the user attempted to activate the referral from the same network as yours. Could this be the case? You can also check this section of Help Center for more info and this FAQ right here.…

Hi there, @"madmick"! Still stuck with this, or did you work some magic and fix it? Either way, we'd love to know what fixed it for you, or if you still need some help. 

Awesome news @"archcount"! Keep an eye on this, and don't hesitate to give us a shout if you need anything else. Thanks a bunch! 

Hi there, @"Marcelopuravidamedia", let's jump right into this! I'd like for us to test a couple of things, and examine if the freezing part is coming from your video player, or if the file hasn't been downloaded correctly. As a first step, can you check the file's size online, and then compare it to the one downloaded to…

Hey @"dhershdb"! I went ahead and opened a ticket on my end for you. Please reply back to me, and we'll take it from there. Thanks! 

Hey @"shawnedrei", I just saw your email, and I'll reply to you as soon as possible. Thanks for your patience!

Hey @"Abrahamconstruction"! I went ahead and opened a ticket on my end for you this past Friday. I just checked and it seems you haven't replied back to me. Can you confirm that you've received it, and respond back to me? 

Hi @"john b.230"! Happy to see that your issue is now resolved! If you need anything else, just give us a shout! 😊

Hi @"CipE"! Happy to see that your issue is now resolved! 😇 If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hey @"ilakn", thanks for the heads up! Happy to see that your issue is now resolved. Have a lovely weekend ahead, and if you need anything else just give me a shout! 😇

Hi there, @"jm311", sorry to hear about that! I went ahead and created a ticket on my end for you. That way I'll have visibility and I'll be able to check your previous communications, and account info. Reply back to me, and I'll be more than happy to help out as much as I possibly can. Thanks a bunch! 

Hey @"Franna", thanks for the heads up! Happy to see that your issue is now resolved. Have a lovely weekend ahead, and if you need anything else just give me a shout! 😇

Hi @"shawnedrei", I just sent you an email. Please reply back to me, and we'll take it from there. Thanks! 

Hey @"shawnedrei"! Can you confirm whether you can access the Dropbox website without any issues too? If that's the case, then I'll be happy to reach out via email in order for us to have a closer look into this. Thanks a bunch! 

Hey @"dimitaritskov", I'll be happy to answer this for you! Please feel free to have a look here where I replied to a similar inquiry. Let me also add that if you no longer need access to the shared folder in question, you can follow these steps in order to remove your access from it. If you need something else, please let…

Hey @"spartanshamrock"! Following up to confirm whether your issue is resolved or if further support is needed. We're here to help either way.

Hey @"Nend"! A quick follow-up to our last message! Let us know if you still need assistance or if everything is working as expected. 

Hey @"eoffbus"! Quick check-in to see if you caught my last reply. Do you need more help? If yes, then I'm happy to assist. If everything is sorted, we'd love to hear what fixed it. 

Hey @"quietbrook"! A quick follow-up to our last message! Let us know if you still need assistance or if everything is working as expected. 

Hi @"John92"! Following up to confirm whether your issue is resolved or if further support is needed. We're here to help either way.

Hey @"ilakn"! Just popping in to see if you've had a chance to look at my last message. Still need help? I'm all ears! If the issue is sorted, let me know what worked out for you.

Hi there, @"CipE", welcome to our Community! Let's see what we can find about this together. Have you tried following these steps specifically in order to quit the desktop app? If this is what you're doing but the option is missing, would you mind sending me a screenshot of the options you see there? Keep in mind that you…

Hi there, @"Franna" welcome to our Community! Thanks for the screenshot, it is super helpful. Based on everything you described it sounds like this error is coming from your PC. Can you confirm if that's the case? Feel free to have a look at the relevant Help Center article, and also at these steps provided by Microsoft to…

Hi there, @"SteveC5"​, thanks for posting your question here! In addition to what @"Rich" already asked, I'm going to need to gather a few more pieces of info and get closer into what is happening. As a first step, can you clarify your device's exact OS, and the app's current version and syncing status that you're using?…

Hi @"Assent", let's jump right into this! Would you be able to share a few more details with me? Do you get any specific errors? Also, does this happen when you try to share any file or folder inside your account? It sounds possible that sharing might be paused on your account. Have you checked this article to see if any…

Hi @"antab"​​, thanks for bringing this to our attention. It sounds like sharing was paused on your account, but let's see what we can find about this together. Have you checked this article to see if any of the files you're trying to share, or have already shared breaches the Terms of Service? You can also take a look…