Hannah Dropbox Community Moderator

Hey @"Floyd123", @"SWhit" and @"FREDCOLSON", thanks for letting us know about this. To clarify, regarding the abuse@dropbox.com address, this is an address to which you can forward suspicious emails or links sent to you to report them, but the team won't reply to those emails; they will just investigate and do what needs…

Is it a file that is actually saved in your account or does it only appear in your "recents" section?

Hey @"nestorph", I just sent you an email, so I'll see you there!

Hey @"OlivierHanotte", thanks for reaching out to us. Can you please let us know why you're not able to delete this file? Are you getting some kind of error? Any additional info would be helpful. Thanks.

What error are you getting on that computer, @"pizzaenjoyer", that's not allowing you to update the Dropbox app? Can you give us some more info and/or a screenshot of the error, so we can take a look?

Hmm, if 'early releases' is off, the installer should have given you the latest stable version of the app; can you try downloading it from this page, to see if that works?

Thanks for the update, Margot. In that case, can we send you an email, so we can take a look into this internally?

Hey @"RamblinMan", I'm glad the advanced reinstall helped you with your sync icons. The sync icons on the Dropbox icon should look like this, so if these are what you're seeing, you should be good to go.

Hey @ReReDouble, since you're on the beta version of the Dropbox app, I would suggest switching to the stable one, to see if that helps. To do so, turn off the "early releases" option here and then reinstall the Dropbox app. Keep me posted with the results.

I hope it's okay for me to jump in here, @"Energirad". May I ask, is it possible that when you first installed Dropbox on this computer, it was on any of the soon-to-be unsupported Windows OS versions? Also, have you tried uninstalling the Dropbox app, restarting your computer and then reinstalling it?

Thanks for bringing this to our attention, @"margotgommers". I appreciate you listing the troubleshooting steps you took as well, that's really helpful. Can you also try a more advanced reinstall of the app, to see if that helps? Keep me posted.

Hey @"andrewkol", I hope it's okay for me to jump in. You mentioned you're using selective sync, but I just wanted to clarify if you're referring to the feature that allows you to remove entire folders from your Dropbox folder or the feature that helps you make your files online-only. Also, can you take a look at the…

Thanks for clarifying, @"Efegar". I'm afraid there's no workaround that would help you rename your Dropbox folder in a way that would be supported. I will, however, pass your feedback along to our team!

Hey @"Tayler", sorry to see you're having this issue. You can contact our support team directly on your end, by opening this link from a private browsing/Incognito window and clicking on "submit a request". Let us know once you have your ticket number.

Hey @"RamblinMan", can you please follow the steps below and let me know if they make any difference? * Click on the Dropbox icon from your Desktop and quit the application * Open your Activity Monitor from your Mac Utilities folder * Force quit out of the instances of the Dropbox application that are running by searching…

Hey @"gabloki", thanks for letting us know about this. Can you hover over the Dropbox icon in your menu bar and let me know the exact sync status and version of the Dropbox app? Are the files in question available in your account on dropbox.com? Let me know and we'll go from there.

Hey @"taballe", thanks for the additional info and the screenshots. There isn't really a setting for this within the Dropbox preferences; have you checked your OS settings for this? Perhaps your notification settings.

Hey @"timb75", thanks for the additional info. Can we send you an email, so we can take a closer look into this?

Hey @"Graeme T.1", thanks for the additional info. Is there some kind of security app that could be interfering with the sync? If you do reach out to our support team, please send us your ticket number, so we can take a look as well.

Thanks for the update @"AlbertDMG"! Everyone else, can you also confirm that this is working for you as well?

Hey @"Beth122", thanks for letting us know. If you navigate to those files within the Dropbox folder in your Finder, are you able to see them?

Thanks for reaching out to us, @"LasseVK". As a first step, you let us know what the current location of your Dropbox folder is, as seen in the Sync tab of the Dropbox preferences? And can you send us a screenshot of the Sync tab as well? Also, what is your macOS version? Keep me posted.

Thanks for the update and the additional info, Ray. I would suggest reaching out to our support team who will have visibility to info specific to your account, which we don't, here on the Community. You can contact them through this page. Make sure to pass your ticket number on to us as well!

Hey @"mandywr", thanks for posting your question to our Community! When changing to a new computer, the best thing to do to avoid any accidental deletions, is to completely remove Dropbox from the old computer. To do that you'll need to either sign out of the Dropbox app, or delete the computer from your connected devices…

Hey @"Efegar", thanks for reaching out to us. Just to make sure I understand correctly, are you talking about the name of the Dropbox folder itself or something else? Regarding the name of the Dropbox folder, it cannot be edited in a way that's supported by Dropbox and that would allow it to continue syncing. Let me know…

Are you getting another permissions error? Can you send us a screenshot, please?

Hey @"BN1701", thanks for the nudge here. The "other" option should indeed exclude the other already existing types of files from the search. We understand where you're coming from, though, and we really appreciate your feedback on this. Rest assured that your comments will be passed on to our team.

Thanks for the update, @"leadcro". I'd like to ask you to try something and then let me know if it works for you. First, go ahead and create a new team folder in your team space. Then, move the folder you're trying to delete into this new team folder. And then go to Admin console > Content tab, and archive > delete the…

We can only reach out to the email address you used on your Community profile, which should be the same as the one you're using on the Dropbox account you're currently signed into, is that okay, @"amjax"?

Hey @"amjax", can we send you an email, so we can get to the bottom of this?