Hannah Dropbox Community Moderator

Hey @"amjax", can we send you an email, so we can get to the bottom of this?

Thanks for the screenshot, Ray. Do the documents look fine when previewed within Dropbox, before you download them?

If the files are owned by the team, as an Admin you should be able to restore them. Our support team can also help with that, if you ever have any trouble.

Hey @"Ray White Manurewa", thanks for letting us know about this. Would it be possible to send us a screenshot of this? Of course, please make sure to hide any personal info. Also, do you see the same thing when downloading the documents from other browsers or from private browsing windows? Let me know.

Hey @"soonerdm", I hope it's okay for me to jump in as well. Can you let us know if this is concerning folders that you own or ones that are created/owned by others in the team? Also, keep in mind that for cases like this, you can also reach out to our support team for further assistance.

Hey @"ItsAWrapVideo", can you let us know what the exact issue is with making your files available offline? Does the step you mentioned in your reply not work for you? Or do you not see the option at all?

Thanks @"DolphinU1". Would it be possible to send us a screenshot of that? Not sure if it's related, just want to make sure the app works correctly.

Thanks for your post, @"mgamboa". Are you or the other user getting an error that's related to your available space? Also, if you open the file on dropbox.com, can you see both your updates there? Let me know and we'll go from there.

Hey @"cloudres", backing up those folders with the Backup feature would add them to your Dropbox account, without needing to manually copy them into your Dropbox folder. However with backup, the folders would be available on your other devices only through the backups page on dropbox.com, not locally. If you want the…

Thanks for that, @"funwin". I uploaded your screenshots and removed your link, to avoid traffic in your account. Have you restarted your computer to see if it helps after all?

Thanks for letting us know about this, @"DolphinU1". Can you let us know what the sync status and version of the Dropbox app is? You can see this info by hovering over your Dropbox icon in the menu bar. Do you see any error messages? And does the app work fine otherwise? Let me know and we'll go from there.

Thanks for that, @"BasicUser". Did you find the time to try what our specialist suggested on your ticket about the new user profile?

Hi from me as well, @"Ino4"! Indeed, if all your files are fully synced and available in your account on dropbox.com, even if they get deleted, you can still restore them. Let us know how you do with those steps.

Hi again, Jessica! I just sent you an email, so I'll see you there.

That's pretty strange indeed. Does the folder still have the two people icon or just a plain blue folder icon now?

Hey @"noragoddard", thanks for your feedback here. Can you go to your "shared" page and click on the "..." (ellipsis) button next to the shared folder and then on "removed from Dropbox"? This should remove the folder only from your own account.

Hey @"Nyed0723", thanks for reaching out to us. Can we actually send you an email, so we can take a closer look into this internally? Let me know.

Sorry to hear about this, @"catharinet". Is this what you see when you try to open the Dropbox folder in your Finder? Or if not, when are you getting this error? Also, do you have a small Dropbox icon in your menu bar? And what do you see when you hover over it with your cursor?

Hey @"leadcro", can you follow the steps here to unshare the folder and see if you're then able to delete it?

Would you mind sending us a screenshot through a shared link, @"BasicUser"?

Hey @"AlbertDMG", thanks for the screenshot. So, clicking on "folder activity" basically does nothing, right? Do you see the same while on a private browsing window as well?

Awesome, I just emailed you, so I'll see you there!

Thanks, Ben, that will be really helpful!

안녕하세요 @"woong", 이 글에 나와 있는 모든 문제 해결 단계를 확인하셨나요? ------ Hey @"woong", just to confirm, have you checked every troubleshooting step in this article as well?

Hey @"mitgeek", thanks for updating us. Can you also give us the ticket number for your communication with our support team, so we can take a look?

Hey @"Ben P.1", sorry to hear about this and I totally understand the frustration stemming from this. Instead of the process you're following, if you control-click the file and choose "rename", does it work?

Thanks for the update, @"PJG343". You've already unlinked and relinked the computer by signing out and back in to the desktop app. But since nothing has helped so far, can we send you an email, so we can investigate internally?

Hey @"earthangel4peace", that would depend on your preference. If you don't want the Dropbox app to take any action with the photos, choose the first one. If you want it to ask you what to do with the photos every time the scan disk gets connected, choose the second option. I hope this helps!

Hey @"macotek", can we send you an email, so we can take a closer look into this for you?

No problem at all, Deb! If you need anything else, just let us know. Have a great day!