Hannah Dropbox Community Moderator

Thanks for the update here. Kindly note that the cancellation of your trial cannot be performed here through the Community, however we'll definitely help you get to that. Can you check if you're able to follow and execute these steps?

Thanks for the update here, @mattslocum. Just to make sure we're on the same page, you're referring to this feature, right? Can you let me know where you found the link in your original post?

Hey @User_0, thanks for taking the time to post to our Community. I'm sorry to see that you haven't had a good experience with cancelling your Dropbox trial. Can you give me a bit more info as to why you cannot cancel it? Are you getting some kind of error or do you perhaps have no option to? Also, how did you start the…

Thanks for the reply and the screenshots here, Rachel! If you only just recently updated your Windows, the issue here could also be related to the level of access to the Windows Registry. This means that the Dropbox app is attempting to access important info using your Windows Registry, but is being denied permission. Try…

Hey @richardtyc, thanks for taking the time to post to our Community. I went ahead and sent you an email, so we can look into your issue internally. See you there!

Hey @idlecompass, thanks for reaching out to the Dropbox Community. Can you please clarify the following? shifted this across to personal email You mean that you changed the email address linked to your account to a personal one, correct? If that's what happened, the work email address should have already been freed up and…

Hi there, @littletonc, thanks for bringing this to our attention. Just to clarify, do you mean that you choose to delete files and they don't get deleted? Are you getting some kind of error or does the page perhaps timeout? As for the permanent deletions, are you the owner of the files you're trying to permanently delete?…

Sorry to see that you're having this issue, @pkuerten. I looked for your ticket with our support team and I can see it's already with our specialists and also has an update on it. Make sure to check it out and to continue working on it, in order to resolve your issue the soonest possible. I've also passed your comments…

Hey @evanhill, thanks for the nudge here and sorry to see that you're having this issue. Are you getting the same error on other browsers as well? Does it happen with your existing Paper docs or just new ones?

Happy to hear that the issue was resolved, @3bryans! If you ever come across any other issues, don't hesitate to let us know. Have a great week ahead!

Thanks for bringing this to our attention, @Rachel L.. If you haven't already, can you restart your computer to see if it helps? If that doesn't help, please follow these steps to install the Dropbox app with admin privileges. Let me know how it goes!

Thanks for the screenshot here, @Pueblo_Escobar. Are you having this issue on the Dropbox account linked to this Community profile? And are you able to create shared links for other files other than your screenshots, either from your local Dropbox folder or from the Dropbox website?

Hey @Paramount3212, thanks for your post here. Sorry to hear about your experience. I've made sure to pass your feedback about this along to our team. I've also located your ticket in our system, added your comments and raised the priority, so you can get help as soon as possible. Make sure to keep an eye on that email…

Hey @kirsantov, thanks for bringing this to our attention. I'm really sorry to hear about your experience. Since you didn't manage to cancel the subscription on your end, did you reach out to our support team to help you with your cancellation? You can do so from this page. If you haven't already, please reach out to them…

Thanks for sharing what worked for you, @Piknockyou. Have a great day!

Hey @migueldeicaza, thanks for letting us know. Can you please clarify if you're having this issue across other browsers as well? Are you also being logged out and prompted to sign in with a different account, or just simply logged out?

Thanks for reaching out to the Dropbox Community about this, @robderon. This is indeed a tricky situation, so let's see what we can find. First of all, I wanted to mention that the initial way you were working (both Dropbox folders syncing in both ~/Library/CloudsStorage/Dropbox and ~/Dropbox) was not how the Dropbox app…

Hey @Frank P E., thanks for posting your question! Since you've already turned off the "early releases" option in your account settings, all you have to do now to install the stable version of the Dropbox desktop app, is to simply reinstall it. Once the installation is finished, the app should automatically be back to the…

Hi there, @seberkuhn, thanks for your post. To provide some context on the conflicted copies, they basically happen when two or more people (or devices) are working on the same files at the same time. There's no automatic way to consolidate the original version and the conflicted one, however, you can see what you can do…

Hi there @DeWetdeBeer, thanks for posting to the Dropbox Community! As long as the deletions were made within the restoration window for your account, you should be able to find files that you deleted in your deleted files page. You should also be able to see the deletion events in your events page here. Let me know how it…

Hey @dpbrick, thanks for posting to our Community. Even though you posted in a very related thread, it was a bit old, so I moved your comment to a new thread of its own. The thread is linked at the top of the page, so you can easily find it. Indexing issues may happen for many different reasons and the app has had lots of…

Hey @fx360, thanks for taking the time to post to our Community. I moved your comment to a thread of its own, since the original post was a bit old. Regarding your query, there isn't in fact a way to share your backup files at the moment. I do understand where you're coming from, though, and I've made sure to pass your…

Oh, I don't see it in your original post, Andrei, sorry, but thanks for the update here. Can you check if you're able to access your files on the Dropbox website as normal? If so, I'd next suggest that you perform an advanced reinstall of the Dropbox app, to see if that helps at all.

Thanks for bringing this to our attention, @andrei_t. Can you try installing the offline version of the app, to see if it helps? Let me know how it goes.

Sorry to hear that, @Barnburner, and thanks for the nudge here. Can you try these steps to give the Dropbox app full disk access and see if that helps?

Hey @MrAlbatross, thanks for letting us know about this. Are you perhaps mass inviting lots of people? And if so, about how many? Also, have you created and are sharing the transfer from the account you're now reaching out from? Let me know and we'll go from there.

Happy to hear that, Bruce! 😁 If you come across any other issues, don't hesitate to let us know. Have a great week ahead!

Thanks for the reply and the additional info, @sfaxer. I'm assuming the file previews fine on the sender's end, right? Is it possible to send us a screenshot of how the file appears for them and how it appears for you in the fax? You can of course edit the screenshots to hide any sensitive or personal info.

Hey @BruceBucky1, thanks for the additional info and the screenshot. It would seem like for some reason, the .dmg file is associated with Notes, so let's see if we can change that to fix your issue. Go to the downloaded DropboxInstaller.dmg file in Finder Right-click it and go to "Get info" Look for "Open with" and change…

Hey @jorgespinoso, I hope it's okay for me to jump in. Are you able to see the particular deletion event in your events page here?