Cloudsoverkorra Helpful | Level 6

Discussions

    • The vertical scrollbar is missing from my mobile app and I can't scroll through my files

      I noticed that the vertical scrollbar is missing after the app update. I am currently using mobile app version 489.1.2. It is difficult to scroll through folders with a large amount of photos since the scrollbar is missing. It is no longer there to hold and drag it down through the photos quickly. I cleared the cache and…

    • I'm getting an error that my password is incorrect even though it's not

      Hi! I was not able to log into my Dropbox account on my mobile browser. I am positive I typed it in correctly. I was able to change it on my PC browser but it is still saying my new password is incorrect. What should I do? Is Dropbox experiencing any issues? 

    • How to move my Dropbox files from PC to external drive?

      Hi! I don't have too much space on my PC to download all my files via Dropbox Desktop App. My goal is the backup all my files saved to Dropbox to an external drive. After I copy the downloaded files to an external drive, how can I then delete them from my PC to free up more space without it syncing and deleting the files…

    • Why am I not receiving a verification code to my email anymore when trying to log in?

      Hi! When logging in to the website, it used to send a verification code to my email. Now it only prompts the Dropbox app to authenticate log in, or via sms. It used to send to email but now I don't see it an an option. How to i add using email as login authentication option? Why does dropbox send send to the Dropbox app…

    • Do I need my files to be available offline to sync to the Dropbox website?

      On my PC desktop, I am syncing my Camera Uploads folder in the Dropbox folder so I can sort out last year's pictures to a separate folder. I want it to then sync to the Dropbox site accordingly. It's easier for me to sort on my desktop. Do I need it to be set to sync so it's available offline to accomplish this? I started…

    • If I sync my desktop app now on Window, will files be deleted from the site? How can I prevent this?

      If I delete a folder in my Dropbox folder on my PC, will it also delete the synced folder on my dropbox account? I haven't synced to my desktop PC in a long time and I'm worried that I've moved things around so many times that it might sync to my Dropbox account and delete important backed items. Additionally, can I delete…

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